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Everything you'd expect of a 5* I think the staff could have been a bit more personable. I didn't really like them delivering my luggage on leaving to the pavement outside the door, making me feel like it was time to "get out". However the staff were very helpful and they allowed a late checkout ...
We stayed a night in Madrid. The hotel is in a fully renovated building. The room was very comfortable and clean with nice and abundant toiletries. The reception is in the sixth floor. There is a terrace with a great view. Metro station and the airport bus are less than a 100 yards away. Walking ...
Dificult to going in and out. Far from main Street. Need to use cab or metro for everything
Good high end hotel with excellent breakfast and good location
The twin beds need to be a bit more separate, bathrooms were great, would love to take my model girlfriend alone with me again
The Westin Palace is the best hotel in Madrid hands down. Apart from the hotel amenities the hotel is safe and super clean.
My wife and I were looking for a great hotel close to markets, plaza's and exhibitions to get the full Madrid experience.
We had a GREAT time at this hotel. TRULY was awesome!! The only downfall was the doors in the hallway that the cleaning staff were using (supply room maybe) when they closed they were VERY LOUD. We had to switch rooms due to this as 1 night we were awake all night. Great hotel but need to work on ...
Was there for 6 days with my mom and aunt. We had a great time. Restaurants were amazing
everything was pretty good but the only thing was that you can hear right through the walls and halls. I dont think its only this hotel,I think most hotels in Europe are the same. They just dont hve the American luxury! They just dont!
We chose this hotel for it's proximity to the airport.We were upgraded for free to a suite and it was wonderful. The food in the restaurant was excellent as well as the breakfast. We would stay there again!
We had an overnight layover and took tre free shuttle to this hotel. Very comfortable rooms. Very clean. So glad we chose this hotel. We paid to have breakfast included. Breakfast was wonderful and worth the upgrade fee.
Excellent hotel for our last stay in Madrid. Room were very spacious and clean. Staff was very helpful, especially Piotr at the front desk who made sure our group of 25 was properly settled in.
Wonderful hotel. Great location and friendly staff. We loved our stay in Madrid.
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