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Only here for two nights and the service et al was great. The only honest problem we found was that nobody spoke English without a thick accent from Poland, Romania etc., We had to ask for a repeat of information on a number of occasions.
The staff make it always, it's all about the experience
Great customer service. Nothing was too much trouble for the Arch team.
check in was awful. usually when I arrive at this hotel which I have used for over 8 years they have given me early check in.. this time we were made to wait until 3.00pm.. being totally tired from the 10 hour flght I was truly annoyed
Would return. Excellent property neatly positioned in the heart of central London
The management staff was excellent and very helpful
We were promised a phone call when our room was ready but it never happened.
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