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The hotel was handy due to being walking distance to Times Square, check in was really busy not enough staff on but staff very pleasant. They need to put a spare toilet tissue in room just a tip as a motel owner.
This is the second time we have stayed at this hotel and it does not disappoint. The staff is very welcoming and friendly and we checked in less than 5 minutes. We have stayed in a few hotels around NYC and this by fas is the best. The rooms are very clean and the bathroom is modern. Close to ALL ...
The staff was attentive and friendly! The room was very comfortable and sizeable for a NYC hotel room. I loved the television mirror in the bathroom.
Third time coming to NYC and staying at the Refinery. Twice was for my daughters birthday and both time they upgraded our room and left cupcakes and a note. They texted to me to make sure everything was ok both days. The beds are great, room decor is fabulous, and our room was really big. I wish ...
This hotel is among one of my favorites in NY. It is definitely on the luxe side, but I’ve been able to get decent rates through Expedia that it has always been worth it but unfortunately my last stay wasn’t the best. I had a few encounters with a female manager who was very rude to me. I will though ...
Nothing more to add. I enjoyed my stay, the staff were helpful and it’s in a great location to access Broadway and Time Square.
Hotel was conviently located, clean and comfortable. A major improvement would be to upgrade the bedding.
The hotel is really convenient if you have to visit offices in financial district. every thign is a walk away. amazing restaurants nearby 9/11 memorial is on next block. Rooms are compact but thats a norm in Lower manhattan. Over all a great place for a 3-4 night business trip
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