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Hotel staff allow us late check out till 3pm due to our airport transfer pick up by 4pm. We use the airport transfer from the hotel but unfortunately when return that time the transport wifi is out of function.
The hotel was at low occupancy due to the season. But it seemed as if you had the whole place to yourself. Some of the staff struggled with English, but that's our problem, we shouldn't expect them all to be fluent, we were in their country!
Great service with a smile. Great food selection in the restaurants with excellent happy hour selections. Short walk to other local eateries. Staff will go above board to make sure you are happy. They also make time to entertain and chat to our teenagers!
You get what you pay for. I will say the room cleaner. Restaurant staff and Groundskeeprs where all very friendly. The front desk and spa were horrible. They all seemed very misinformed of the excursions, spa schedule and taxi service. They just reply everything with yes yes yes when they don't ...
1. Good architecture, combined with garden, pool and sea view. 2. Staff are helpful and friendly. 3. Insufficient towels inside the room. 4. Variety of breakfast can be more.
The hotel is located in a remote area of Khaolak but we had fantastic time. all the staff care about the guests from the time of arrival til the departure. Especially we would like to thank to Hinako who gave us lots of supports. The room layout may be it odd especially there is a step between the ...
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