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We had a great experience. I would recommend this hotel. Everything was top notch. Beautiful setting and a beautiful hotel with great staff.
The car ride to the hotel was an amazing experience since there were trees and bushes all the way on both side the moment you left the city center. Staffs are all very very nice. We stayed in Excellence Club and the experience was fantastic. Private check-in, private bars, exclusive pool space! Highly ...
We had a great experience with the staff and the resort in general.
Cancun will never be the same after your stay at XPM. Great staff, warm welcome, good selection of dining, huge pools, nice jacuzzi, daily games&prizes, water sports, contests, shows, and fun nights, and, last but not least, room service nachos. Scuba diving by Isla Mujeres is also possible! Check ...
Amazing hotel! Staff, acccomidations, food were above our expectations. We will return again. If your looking for a relaxing getaway Nicuz is your place!!
It the best hotel I have never been to, although I travel a lot.
This is the best and most consistent property we have ever stayed! Unbelievable staff and accommodations. We return every year with no hesitation
The staff is hands down the friendliest, helpful, most professional I’ve ever encountered in Mexico and maybe anywhere.. Every single employee from the general manager to the floor service reps were beyond polite and proactive to accommodate EVERY need/request you have. Sushi bar was a 10! Blanca ...
From arrival to departure the stay at this hotel was nothing less than superb customer service. The staff is all helpful and welcoming, always making you feel at home. The property was very clean and family friendly.
The hotel staff was very friendly and knowlagable, the room was clean and comfortable, the toilet in our room wasn’t flushing properly, but the hotel staff addressed the situation inmediately. Location is convinient if you’re considering spend time in the nightclubs because they are at a walkable ...
I have nothing but positives in terms of the staff as they went above and beyond for our needs . Everyone was so friendly and willing to help. Our family had a very positive experience. The only thing I would do different is I would not of taken the complementary tour of the Grand ( new resort) given ...
They try their best to accommodate you. The entertainment was very good. This is a place that you should go with an open mind. The only thing I didn't like was that they trying to sell you Premium membership, if you have been in any timeshare presentation this is one of those. We lost our morning ...
Nice facilities and very families friendly. Hotel staffs are all very helpful except front desk staff.
very clean ! Beach has 2 sides 1 side is rocky but still has beach and ocean access the other all white sand beach. Food is very good , not going to be the highlight of your trip but very good. Service is amazing and friendly, feel free to tip they truly do appreciate it! Don’t be afraid to ask for ...
Hotel was nice over all but a bit old; especially rooms
The service was exceptional. The restaurants on site were delicious, friendly, and relatively inexpensive. The rooms were cleaned promptly, room service was excellent. The pool was clean. Every single staff member went above and beyond to ensure our satisfcation.
Second Time staying at Grand Park Royal First time was better. Resort is very clean but the food this time was very disappointing even the new prime rib place. Was not worth the extra money. Will not do all inclusive at this resort next year
this was our first time and we had an excellent time would come again
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