“I’m extremely disappointed with how Fairmont handled our stay, particularly given that we were there for a tradeshow and had booked three rooms totaling seven room-nights.
Before arriving, my team called to verify our reservations. Yet when we checked in, we were told that some of the reservations had been cancelled. The staff repeatedly emphasized that we had booked through Expedia, as though booking through a third party somehow made the situation less deserving of their help. With my team……