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Very convenient hotel when spending night at Heathrow. Just a short walk in covered walkway from arrivals to hotel in Terminal 5. The room was perfect. Clean and upscale for an airport hotel.
Check in was smooth and easy. Rianna at the desk was excellent. Very personable. Our room was spotless. LOVE the mini bar set up and the adorable little cocktails and pretty glassware. even more than that we really loved the loaner phone. What a great idea!! Had drinks downstairs in the best cocktail ...
I stayed here for my birthday. The member of staff that checked us in was lovely and so accommodating. She picked up straight away that it was my birthday and had balloons prepared in the room and muffins on arrival. Cute little touch. Always friendly staff. 3 mins from the tube station. Not the ...
We stayed here for a week while dropping my daughter off for her study abroad program in London. EXCEPTIONAL service. Great location next door to Kensington Palce Gardens and Hyde Park. We had garden view room which was amazing. Good food options close by. Whole Foods two blocks away. Underground/Tube ...
The rooms are spacious for London and the location is convenient for the business area. The staff was cordial, but a bit indifferent in helping with a few requests (finding a bar/restaurant, printing boarding passes).
was a nice stay over all. couple of negatives: had a flickering light when we arrived in the room although the prompt action to fix it was very good. we had to wait a while for our drinks when we visited the sky bar and also it would be nice to sit at the front windows while no-one was using them. ...
Wonderful old hotel with modern convenience. Staff were lovely and most accommodating. We were early arriving from overseas and our room was not ready. Recognizing we were tired the staff upgraded us and gave us the room immediately. The glass of bubbles while we were checked in was appreciated. ...
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