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Besides being a wonderful hotel, one of our members got sick and needed medical attention. The Melia staff was extremely helpful; not only finding us a clinic on a Saturday evening that was open but would have escorted us too. Checked up on us and offered more help and support through out our stay. ...
Everything you come to expect from a 5 star hotel in Asia. The staff were fantastic and the facilities really were stunning. It is out of town, so for those who don't want to cab it into the centre each day probably not the right choice. We didn't mind this however as it was nice to escape the hustle ...
Location, property, facilities and staff are all of the highest quality. Great location and you can walk to all the major attractions and restaurants. The hotel has a great history and the bedrooms and public rooms are exemplary. The staff - in the restaurants, bars, check in, concierge and room ...
Check in was amazing. Nguyen was an excellent host. Checking us in was a breeze when all we did was sit in the comfortable couch set at the lobby while they served us a refreshing drink, got our rooms ready and provided us with all the information we needed. Including spa treatment and a late check ...
Hotel is close to the historic Opera and easy walking distance to lake and old town. Although booked through Expedia, we were upgraded to a small suite with roof balcony. Lavish decoration in room and facilities great (maybe more storage for clothes would help). Hotel staff were instantly accommodating. ...
I really enjoyed my stay at the elegant Suite West lake. The staff was gentle, available, helpful and very communicative... The hotel accomodations were perfects, the view from my room was spectacular. I deeply recommend it :)
Very good exchange rate for US dollars. Very grand hotel with clean and comfortable rooms. Can view the surrounding areas from the high cos of outdoor lift. Can enjoy Vietnamese Cuisine at the hotel.
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