Great staff, polite. Room quality and views are superior. Waitress Yannique did an excellent job at explaining chinese customs.
Only small negative was the staff at the TianBar, but this does not change the complete 5star view of this place
Located in Zhujiang New Town, this luxury hotel is within a 10-minute walk of Guangdong Museum, Guangzhou Opera House, and …More
Due business trips, I have plenty experience in 5 star hotels in Guangzhou. I never considered before this hotels because I read few bad reviews stating that this is not a real Ritz-Carlton. This time I tried to give it an opportunity and stay for once... Let me be clear: I don't understand what they are talking about? I stayed in peak season, during Canton Fair and this hotels delivers excellent service and luxury all over the place.
I must confess that I am not huge fan of the decor, but that its only a personal preference. All the furniture, finishing, bath toiletries... are pure luxury and quality. The bed is outstanding. One thing I liked a lot is that the room has everything anyone could ask in a hotel room, but everything its placed in a discreet way, for examples: instead of having the TV remote at a simple sight, the put a fancy box to cover it... well done!
It was my birthday during my stay and the staff didn't forget, they sent a cake congratulating me. Thank you!
The breakfast buffet is delicious, yes expensive, but worth it.
The WiFi works regularly, of course with the proper limitations in Mainland China.
Overall the staff is very very attentive.
One thing I didn't like was the gym, the A/C was not enough, it was kind of dark and the worst of all was that the floor was with carpet... anyone who workout in a daily basis, knows that this is suicide. Maybe they want it to seems more upscale, but is not efficient at all.
The location is unbeatable. Not too
Traveller from Mexico City
Located in Zhujiang New Town, this luxury hotel is within a 10-minute walk of Guangdong Museum and Flower City Square …More