Ratings based on 36 Verified Reviews

4.3 out of 5
100% of guests recommend
4.8 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted Sep 9, 2019
The rooms were very well laid out and neat and tidy!
Comment from Hotel Management
Sep 10, 2019 by Alexis E. Front Office Manager., Hotel Management
Dear Anonymous Guest, Thank you for sharing your feedback. We are delighted to hear that your stay at La Clef Champs-Elysées was fully enjoyable. We look forward to welcoming you back in the near future. Yours sincerely, Alexis E. Front Office Manager.
4 out of 5
by A verified traveler

Posted Aug 26, 2019
Comment from Hotel Management
Aug 27, 2019 by EBC, Hotel Management
Bonjour, Merci de votre bon commentaire. A bientôt à Paris!
5 out of 5
by A verified traveler

Posted Jul 26, 2019
This place is 5 star brand new high end finishes in century old building great location great service
Comment from Hotel Management
Jul 26, 2019 by EB, Hotel Management
Dear Guest, Thank you very much for your lovely review. We are very touched and honored to have reached your expectations. It was a pleasure to welcome you in our property, and we cannot wait to host you again soon at La Clef Champs Elysées, for another "perfect" stay! With best regards,
4 out of 5
by A verified traveler

Posted Jul 18, 2019
Comment from Hotel Management
Jul 19, 2019 by Etienne Basset, Hotel Management
Dear Guest, Thank you very much for sharing your recent experience at La Clef Champs Elysees. It is always a pleasure to welcome our guests, we are very proud to have made your stay a great moment. We cannot wait to welcome you back, in your home away from home. Kind regards.
5 out of 5
by A verified traveler

Posted Jul 17, 2019
Comment from Hotel Management
Jul 19, 2019 by Etienne Basset, Hotel Management
Dear Guest, Thank you very much for sharing your recent experience at La Clef Champs Elysees. It is always a pleasure to welcome our guests, we are very proud to have made your stay a great moment. We cannot wait to welcome you back, in your home away from home. Kind regards.
5 out of 5
by A verified traveler

Posted Jul 14, 2019
Beautiful hotel Excellent location, just a short walk away from Champs Elysees and Arch du Triumph Nice breakfast Big bedroom with lots of light Excellent toiletries!
Comment from Hotel Management
Jul 15, 2019 by Etienne, Hotel Management
Dear Ana, Thank you very much for your lovely feedback. It seems like you had a wonderful time at La Clef Champs Elysées, we could not be happier! We are looking forward to welcoming you again in your new Parisian home. With best regards,
5 out of 5
by A verified traveler

Posted Jul 11, 2019
Beautiful hotel and steps from the Champs-Elysees.
Comment from Hotel Management
Jul 11, 2019 by EB, Hotel Management
Dear Guest, Thank you for your comment, we really appreciate it. We are delighted to know that you have enjoined your stay with us and our comfortable rooms. Looking forward to welcoming you again at La Clef champs Elysées . Best Regards,
1 out of 5
by A verified traveler

Posted Jul 3, 2019
Service was not worthy of five star. Was due to check in at 3:00. They could not give me a room at 2:30 and room was not ready at 5:00pm. No turn down service. I was told I did not pay for it. Despite paying over 400 Euros.
Comment from Hotel Management
Jul 5, 2019 by EB, Hotel Management
Dear Sarah, Firstly, I would like to thank you for choosing La Clef Champs Elysées and for taking the time to share your comments. I apologize that your overall experience did not meet your expectations. Our check-in time is "FROM" 3pm, and we do our best, daily, to give our guests access to their room as fast as possible, as soon as the previous guest has checked-out. Your comments have been shared with our front office, housekeeping and room service departments regarding your expectations in room and interactions with our staff, in order to take all possible actions to always offer a better experience to our guests. In your situation, for the reason that you left the hotel in the evening with your suitcases, we thought you were not going back, this is why we didn't do your turn down service. I hope you will provide us with another opportunity to restore your faith in us. Thank you again for your important feedback, Best Regards.
1 out of 5
by A verified traveler

Posted Jun 28, 2019
AIR CONDITION DID NOT WORK AT ALL. I LEFT THE HOTEL AND DID NOT USE IT.
4 out of 5
by A verified traveler

Posted Jun 28, 2019
The property is a perfect mix of traditional and modern French style. The location is fantastic. The staff is friendly but not very helpful or well trained. The quality of the breakfast is very poor.