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Reviews of Novotel Aachen City

Novotel Aachen City
Peterstr. 66, Aachen, NW

Reviews

8.6

Excellent

Rating 10 - Excellent. 350 out of 787 reviews" "
Rating 8 - Good. 357 out of 787 reviews" "
Rating 6 - Okay. 53 out of 787 reviews" "
Rating 4 - Poor. 14 out of 787 reviews" "
Rating 2 - Terrible. 13 out of 787 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Omid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish I’d stay more. Highly recommended Hotel in the area.
Stayed 1 night in Jan 2024

10/10 Excellent

amy

Stayed 5 nights in Dec 2023

10/10 Excellent

Asir

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice new hotel within walking distance from downtown. Would recommend.
Stayed 2 nights in Oct 2023

10/10 Excellent

Alexander

Stayed 3 nights in Oct 2023

8/10 Good

HARALD

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to Eurogress
Stayed 1 night in Oct 2023

10/10 Excellent

Charles

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast room was clean and very quite, no outside noise.
Stayed 5 nights in Sep 2023

10/10 Excellent

Shanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was amazing!! Hotel was great formour 2 night stay. Area around the hotel could clean up the junkies at nightbut thats a city problem.
Stayed 2 nights in Aug 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and a comfortable room
Stayed 1 night in Jul 2023

10/10 Excellent

yuval

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very good hotel at the center of Aachen
We return to Novotel Aachen again and again and it keeps its high standarts.
Stayed 6 nights in Jul 2023

4/10 Poor

Burcin

Traveled with family
Disliked: Staff & service, property conditions & facilities
The hotel staff was extremely rude and inconsiderate. Many essentials were missing in the room including toilet paper. When you need to ask for toilet paper then you know there is an issue. The key cards did not work and we had to ask for new keys frequently. The staff was very rude and inconsiderate; I have stayed in many hotels around the world but the lack of service and basic communication skills were missing. Consider this hotel as you last option in Aachen.
Stayed 3 nights in Jun 2023
Response from Lilly Dohmen Guest Relation Agent on Jun 22, 2023
Dear Burcin, Thank you for taking the time to tell us about your experience at the Novotel Aachen CIty. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. SincerelyLilly DohmenGuest Relation Agent

10/10 Excellent

Tom

Stayed 2 nights in Jun 2023

8/10 Good

Igor

Liked: Cleanliness, staff & service
Service and location are good, but the property itself is dated. The shower cabin is too small (good for munchkins). The hotel is next to the central bus hub, which is quite convenient. The excellent Carolus Therme is within a walking distance.
Stayed 3 nights in May 2023

10/10 Excellent

Colm

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really excellent hotel. Large, clean, well-appointed rooms; friendly staff; excellent location. Highly recommended.
Stayed 3 nights in May 2023

10/10 Excellent

yuval

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very good hotel
It is not our first stay at the Novotel Aachen and we will return in the future. The hotel is very nice. Centrally located. Close to a parking (15 euros a night). Very clean. Very good breakfast.
Stayed 8 nights in Apr 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean hotel and supportive staff.
The hotel and particularly, my room was very clean, staff are very helpful. My family did enjoy our stay and the location of the hotel, being at the city centre made it easier to visit different places, and shops which are all within a walking distance. Additionally, the breakfast was very nice as well.
Stayed 3 nights in Feb 2023

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a basic and very clean room. Beds were comfortable and the property was very nice. Would stay here again.
Stayed 2 nights in Jan 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely quiet rooms in a busy city centre
Response from Novotel Aachen City on Nov 7, 2022
Thank you for your feedback, Adam!

10/10 Excellent

Adrianell

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location and affordability
Good location, especially for the price. Walking distance to old town and all the sites. Great parking in connected garage. Good breakfast. Great stay.
Stayed 1 night in Oct 2022
Response from Novotel Aachen City on Nov 7, 2022
Thank you for your feedback, Adrianell!

10/10 Excellent

John

Traveled with group
Liked: Cleanliness, staff & service, amenities
A great stay for a decent price. The area is close to the old.city with only a 10 minute walk to the main cathedral.
Stayed 1 night in Sep 2022
Response from Novotel Aachen City on Nov 7, 2022
Vielen Dank für Ihre Bewertung, John!

8/10 Good

MONICA

Traveled with family and small children
Liked: Staff & service
Near downtown, need a renewal
Stayed 4 nights in Jul 2022

10/10 Excellent

Alexandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, easy to park and a great breakfast.
Stayed 1 night in Jul 2022

8/10 Good

MONICA

Traveled with family and small children
Liked: Cleanliness, staff & service
Need some renewal in the rooms
Stayed 3 nights in Jul 2022

10/10 Excellent

Amit

Stayed 1 night in May 2022

8/10 Good

John

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent base for a short trip to the centre of Aachen. Staff exceptionally nice. They let us speak our faltering German!
Stayed 1 night in May 2022

10/10 Excellent

Scott

Stayed 1 night in May 2022

8/10 Good

Verified traveler

Stayed 3 nights in Oct 2021

6/10 Okay

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
short stay
Very helpful staff. Good location to see the centre of town but the area does not seem nice late at night.
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
The hotel it’s ok, but the service wasn’t the best
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Novotel Aachen
Good, efficient, clean hotel. The parking downstairs is very helpful. Good location, 10 min walk from old city and shopping street (the street you walk is not that pleasant though)
Stayed 1 night in Aug 2021

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Paula

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen hotel!
Muy comfortable y buen servicio. El estacionamiento está conectado con el hotel. Excelente desayuno!
Stayed 1 night in Jul 2021

10/10 Excellent

MAC, London

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
The bead wasn’t very clean. I found some long hairs between the sheets just on the first nigh. And due to Covid ( I understand ). They are no cleaning the rooms during the period I was there. But at least I would like a clean room the next time
Stayed 5 nights in Oct 2020
Response from Saskia Küppers - Online Reputation & Front Office on Oct 26, 2020
Dear Mac, I am very sorry to hear about your negative experience in our hotel. Please be assured that finding hair in the bed sheets is an exception and not meeting our high standard, especially in times of Corona. We hope to regain your confidence on your next stay and would be pleased to welcome you back soon. Kind regards,

10/10 Excellent

Macc, London

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people at the reception very kind and friendly
Stayed 2 nights in Aug 2020

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

8/10 Good

IMRE

Liked: Cleanliness
Stayed 1 night in Feb 2020

8/10 Good

Raluca

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the option to “donate” your room clean
It was a good hotel. The one thing I will take from my stay was the possibility to opt out of having your room cleaned every day and instead the hotel donates a small amount to planting trees. Just hope the actually do it.
Stayed 4 nights in Feb 2020

8/10 Good

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

vids, Toronto canada

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Large room. Helpful and friendly staff.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good breakfast
Clean and tidy room with very comfortable bed. Not in the best area, but we never felt unsafe even at night. The breakfast choices were very varied, including cooked and healthy options. Service very friendly.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant hotel in central location. Rooms are large and spacious. Even though this hotel is on a main road, with the windows closed you can not hear a thing. Breakfast was excellent and catered for all needs from full English to continental pastries to super food seeds, berries and nuts - you will not be disappointed if you chose to stay here. It was an easy stroll of 15mins to the train station and a quick 10mins walk to the old town. Highly recommend this hotel
Stayed 4 nights in Aug 2019
Response from Kevin Frankiewicz - Front Office Manager on Sep 25, 2019
Thank you very much for your great review. We hope to see you again one day!

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s is very close to the center of Aachen, convenient parking and lots of nearby middle eastern super markets and restaurants.
Stayed 6 nights in Aug 2019

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful city
I loved the city. Beautiful cathedral and downtown area.
Stayed 5 nights in Mar 2019

8/10 Good

Chris, Dublin

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Great breakfast with lots of options plus delicious gluten free bread
Stayed 1 night in Jul 2019
Response from Kevin Frankiewicz on Aug 2, 2019
Thank you Chris. We are pleased to see that you enjojed your stay.

10/10 Excellent

Verified traveler

Stayed 4 nights in Jun 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Great hotel for the price. There were three of us - one adult with two children and they put an extra sofa bed in the rion which worked very well, though the sofa bed is probably only big enough for one adult or two v small children. Staff were very helpful and location is good
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time staying in a Novotel. Usually, they are near airports but this one was right in the middle of the city. My one complaint is that the neighborhood was kind of sketchy with a lot of people loitering outside nearby. The hotel itself is pretty basic but decent value for the money. The breakfast was actually very good but not 19 Euros each good. Still it's better than trying to find somewhere to eat first thing in the morning in a new city.
Stayed 2 nights in May 2019

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was comfortable, room was sort of small but adequate for our family with 2 younger kids. Breakfast was delicious! And the kids enjoyed the small play area while we enjoyed coffee. The location is definitely walkable but you pass through a small questionable area
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and an easy walk to the Cathedral from the hotel. I didn’t have an environmental badge on my rental car so I parked in a garage recommended by the Aachen city website by the stadium. €5 for 24 hours and a short bus ride right to the hotel.
Stayed 1 night in Apr 2019