Not at all happy with the hotel. It is a budget hotel marketed as a four star hotel. Next to a busy road, without a decent lobby, no concierge, no swimming pool, minimal room facilities which are not replenished everyday. Very expensive for the facets offered.
Comment from Hotel Management
Sep 5, 2016 by General Manager, Hotel Management
Dear A G,
Thank you for taking the time to tell us about your experience at the Novotel Aachen City. I regret to hear, that your experience did not meet your expectations.
At Novotel, we strive to provide a superior service experience for every customer and are officially rated with four stars by the German Hotel & Catering Association DEHOGA.
If you travel to Aachen and do not want to stay with us again, I can highly recommend you our partner hotel Pullman Aachen Quellenhof, which is rated as a five star hotel and offers a concierge and a large SPA area. I am sure, that this hotel will fit your personal needs more.
Nevertheless, thank you for having chosen our hotel for your recent stay in Aachen and we hope that you will continue staying with the AccorHotels group.
Kevin Frankiewicz - Front Office Manager