Ratings based on 1,126 Verified Reviews

4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from miami

great location

Posted Aug 14, 2017
Pros: location and cafeteria
Cons: Long lines for breakfast, when in a hurry impossible to have breakfast so we used the cafeteria instead
Location: close to all important sites of bilbao
great hotel, clean, great location, could never use the restaurant for breakfast due to long lines....great staff, helpful. Loved the hotel
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 4, 2017
The staff were incredibly courteous and helpful, making our stay in Bilbao much more interesting and fun than we expected. The rooms were top notch, very comfortable mattress, plush bedding, great shower... I could go on and on. A great experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from Northwich, Cheshire UK

Luxury hotel opposite Guggenheim

Posted Jul 29, 2017
Great location - within easy walking distance of most attractions, restaurants/pintxos bars and shops. Staff were all helpful, friendly and informative. Breakfast on 7th floor terrace overlooking Guggenheim is an experience in itself.
Comment from Hotel Management
Aug 4, 2017 by Guest Assistant, Hotel Management
Dear Lesley, Thank you for your stay in Gran Hotel Domine and for sharing your experience with us. It is a pleasure to know that our location was suitable for your travel requirements and it has allowed you to enjoy the charm of Bilbao. We love to learn that your kind words about our staff. We love to pamper our guests during your stay in order to make them feel like home! We look forward to welcome you again soon for another Domine Experience. Kindest Regards Ana Carla Irastorza Sales Department
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, CA

Comfortable hotel steps from Guggenheim museum

Posted Jul 21, 2017
Clean, comfy, modern yet with warm wood finishes! Spacious and beautiful bedrooms and bathrooms. Although in busy neighborhood, very quiet and great space to get much needed rest after long travel day.
Comment from Hotel Management
Aug 4, 2017 by Guest Assistant, Hotel Management
Dear Patty, Thank you for your recent stay in Gran Hotel Domine. It is a pleasure to know that your stay has covered your expectations and you have enjoyed your time with us! We have recently refurbished all the rooms and we love to learn that polite words about the facilities of the hotel. We will love to welcome you again soon for another Domine Experience. Kindest Regards, Ana Carla Irastorza Sales Department
5 out of 5
Recommended
for Everyone
by A verified traveler from Edin

Ideal Location at the Guggenheim Museum

Posted Jul 15, 2017
Modern hotel across the road from the Guggenheim Museum with its Cafe Terrace and Bistro. Quality food and wine In hotel Bistro and the Porrue restaurant with its Tasting Menu around the corner is a must visit.
Comment from Hotel Management
Aug 4, 2017 by Guest Assistant, Hotel Management
Dear John, Thank you for your kind words about your stay in Gran Hotel Domine. It is a pleasure to learn that you loved our location in front of Guggenheim and it allowed you to enjoy the main attactions that Bilbao offers. We will love to welcome you again soon for another Domine Experience. Kindest Regards Ana Carla Irastorza
5 out of 5
Recommended
for Everyone
by A verified traveler from Bloomfield Hills, MI

Perfect hotel to discover Bilbao

Posted Jul 11, 2017
Located just in front of the Guggenheim museum, close to the river, it's the perfect location to visit Bilbao. Excellent staff and large room.
Comment from Hotel Management
Aug 4, 2017 by Guest Assistant, Hotel Management
Dear Stephane, Thank you for your trust in Gran Hotel Domine. It is a pleasure to know that you have enjoyed our stay with us and our location has allowed you to enjoy the beauty of our city. We are delighted to read that our qualified staff has full-filled your expectations. Our aim is to take care of our guest during their stay in order to make them feel like home. We look forward to welcome you again very soon, Kindest Regards Ana Carla Irastorza Sales Department
5 out of 5
Recommended
for Everyone
by A verified traveler from Portland, OR

Favorite hotel of our Europe trip

Posted Jul 9, 2017
We were treated so well by friendly staff at the Grand Hotel Domine. The newly renovated hotel is just beautiful. We had a deluxe room with a Guggenheim view for only one night. Wish it had been more because it was the most relaxing, comfortable, well-appointed hotel of any we visited on our 2-week trip to France & Spain. Lovely in-room amenities included a box of delicious chocolate truffles, tea and coffee with evaporated milk, slippers, lip balm and complete toiletries, and a bottle of water. We felt pampered. Our Guggenheim view was as promised! Beds were very comfortable and the bathroom was gorgeous and large. Hotel has an elevator, bar, restaurant with typical Spanish breakfast fare (tostadas, pastry), and valet parking. Highly recommend.
Comment from Hotel Management
Aug 4, 2017 by Guest Assistant, Hotel Management
Dear Pinotwife, Thank you very much for trusting Gran Hotel Domine during your visit to Bilbao. We truly appreciate your review, it is very pleasing to read that we met and full-filled all your expectations and that you had a wonderful experience with us! We always try to go above and beyond to please our guests. Your happiness and satisfaction is our number one priority. We deeply believe that apart of having good facilities and a good restauration services the difference to an unforgettable stay is done by small details as the mentioned ones. We will love to welcome you again soon for another Domine Experience. Kindest Regards from each member of Gran Hotel Domine, Ana Carla Irastorza Sales Assistant
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Near Guggenheim

Posted Jul 7, 2017
Lovely rooftop breakfast restaurant. No instruction/hotel orientation materials in room. Some staff had English problems. But--all staff very friendly, rooms very spacious. Great location.
Comment from Hotel Management
Aug 4, 2017 by Guest Assistant, Hotel Management
Dear Robin, Thank you for your recent stay in Gran Hotel Domine. It is a pleasure to know that you have enjoyed your stay with us. Your feedback is of great importance to us and is what allows us to always keep improving and completely satisfy our guests. We will love to welcome you again for another Domine Experience. Kindest Regards, Ana Carla Irastorza Sales Department
4 out of 5
Recommended
for Everyone
by A verified traveler from Wirral, England

Good location for Bilbao New Town

Posted Jul 4, 2017
Pros: Its location.
Cons: The ambience of the hotel as a hole.
Location: Ideally located for visiting galleries, museums and general sight seeing in Bilbao New and Old Towns.
Checking in was very slick and professional, the front of house staff were very welcoming and helpful. I found all hotel staff to be courteous and respectful. However the sophisticated minimalistic uber chic style of the hotel did emanate a tangible lack of atmosphere. The cuisine was excellent although a little overpriced.
5 out of 5
Recommended
for Everyone
by A verified traveler from vancouver

Lovely hotel close to the Guggenheim.

Posted Jun 24, 2017
Our room was wonderful with an amazing view of the Guggenheim. A really great location for exploring Bilbao.
Comment from Hotel Management
Aug 4, 2017 by Guest Assistant, Hotel Management
Dear Nessa, Thank you very much for trusting Gran Hotel Domine during your travel plans. We are delighted to read that you have enjoyed our amaizing views to the Guggenheim Museum and that our location was suitable for your travel requirements and allowed you to enjoy Bilbao. We look forward to welcome you again soon for another Domine Experience. Regards, Ana Carla Irastorza Sales Department