Ratings based on 516 Verified Reviews

4.0 out of 5
89% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

nice safe area

Posted Oct 28, 2016 on Hotels
Great hotel for sightseeing
Comment from Hotel Management
Nov 29, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for your recommendation, looking forward welcoming you here at Silken Indautxu. best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Good hotel in great location.

Posted Oct 27, 2016
Pros: Great location, really helpful staff, good facilities, excellent restaurant
Cons: In the restaurant they didn't let us join 2 tables despite many empty tables and there were 5 of us so we were forced to sit separately! WHY?
Location: Bilbao is fantastic where we stayed (near Gugenheim museum) but the old town is spectacular. People go to coastal towns, but N of Spain offers more.
We came to Bilbao to see the town so the hotel was perfectly adequate. The beds are big so the room was a little tight but nothing to worry about.
Comment from Hotel Management
Nov 22, 2016 by responsable de realaciones con clientes, Hotel Management
Dear Guest We´re glad to have you as a guest of this house, and hope there´s a a next time for ypu to know more about Bilbao According to the restaurant, we keep good note of it to of couse be more flexible with these Little things. Best regads
5 out of 5
by A verified traveler

Posted Oct 15, 2016 on Hotels
Very satisfying
Comment from Hotel Management
Oct 21, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for your comment left, we´re happy your stay among us had satisficed you. To know more about hoteles silken , do not doubt to contact to our web, hopefully we´ll see you at Silken Indautxu, in a next visit to the city of Bilbao Best Regads,
4 out of 5
by A verified traveler

Posted Oct 12, 2016 on Hotels
Comfortable and close to all amenities
Comment from Hotel Management
Nov 22, 2016 by General Manager, Hotel Management
Thank you for your comment left, Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Very good hotel

Posted Oct 9, 2016
Near evry thing you need shops restorent and other thing
Comment from Hotel Management
Nov 22, 2016 by Reposable de realciones con clientes, Hotel Management
Thank you very much for your opinión left, hope there a change to have you again as a guest of this house, Best regards,
3 out of 5
by A verified traveler

fine for a one night stay

Posted Oct 8, 2016
We stayed for a single night on our way back home. Hotel's staff was not friendly Ssince our flight left at 6:45 am we decided to leave the hotel at 4:00 am,, no one at the hotel advised us that the airport opened ar 5:00 am so we waited on the sidewalk for close to an hour
Comment from Hotel Management
Nov 22, 2016 by Responsable de relaciones con clientes, Hotel Management
We apologize if ypur experience at Silken Indautxu has not been as we expect. Keep note in order to improve our service and give the information our guest demands at any time. Best regards
3 out of 5
by A verified traveler

Nice staff and room - beware of "free" internet!

Posted Sep 26, 2016 on Hotels
Room was clean and good sized. Staff was friendly and helpful. Musty/cigarette smoke smell in hallway outside of room. One of the reasons I chose this hotel was their promotion of "free WiFi" and found this to be VERY misleading. I was finishing 2 weeks of travel in Spain (large city and small towns) and this was the worst internet service I encountered. I've encountered limits to uploading/downloading data, but this was so restrictive, I could not even check in for my flight (tried multiple times between noon and 4 am). So, if you really need internet services, plan on spending an additional 6 Euros every 24 hours.
Comment from Hotel Management
Nov 22, 2016 by General Manager, Hotel Management
Dear Guest, We would like to report you that our internet service (free wifi) has been already improved to a Premium one, with no extra cost. Hope there is a next time to see you here at Silken Indautxu woul be a pleasure to have ypu as a guest of this house Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Heaven in Bilbao

Posted Sep 10, 2016
Hi,here for Nine nights,august/September. starting off with the negatives,well that's that over. The positives did I really pay that much for this hotel what good value. Room an acceptable size,large bed, with a bathroom with all amenities squeezed in. good selection of toiletries,excellent bathtub. Very clean. The hotel provides a card to hang on the door handle for repairs, I know coincidence but maintenance appeared before I closed the door. Also AC serviced. Hotel has a lovely sitting area that doesn't come over from website. An outside bar sitting area for smokers? A lovely cafe for breakfast with staff that look after you. Saving the best for last, what a restaurant,what a menu, a lovely selection,super presentation, expertly served, fantastic tastes,three courses of pure joy. Beautiful wine and water to boot. So good value it's hard not to eat at the restaurant each night. Complimented by my beautiful wife.So much fun,and joy that I was able to relive over the course of the holiday. Bilbao,like the hotel very clean. excellent, river running through city always gives me pleasure. The beach is at the end of a metro journey,a long metro journey and walk. Metro bus in operation. We stayed at end of team stop lively ride. The tram,metro and bus all on the same Barik card . Fun. Including bus back to airport. Guggenheim was worth a look. The arts museum , closed on the day we Guggenheimed, was even better. The painting,the sculptures showing so much fun and free entry on the
Comment from Hotel Management
Sep 16, 2016 by Responsable Relacion con Clientes: H.S. Indautxu, Hotel Management
Dear Paul, A pleasure to have you as a guest of this house, keeping our commitment and trying to give the best service and attention to our travellors. Looking forward welcoming you in a future, best regards
3 out of 5
by Susan from London

Great hotel in the centre of Bilbao

Posted Jul 30, 2016 on Hotels
we enjoyed our stay, it is a nice holiday in a good location. The hotel is clean and the rooms are spacious.
Comment from Hotel Management
Sep 19, 2016 by General Manager, Hotel Management
Thank you for leaving your opinion about the stay here, at Silken Indautxu. We hope see you next time you visit Bilbao, we´ll warmly welcome you. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Danmark

Posted Jul 23, 2016
Excellent location. The room was perfect. Efficient staff at reception. No complaints
Comment from Hotel Management
Nov 23, 2016 by Responsable relaciones con clientes, Hotel Management
Thank you for your recommendation and comments left, Hotel Silken Indautxu and its staff would be glad to welcome you again. Best Regards