Ratings based on 592 Verified Reviews

3.9 out of 5
80% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Centre location & very easy to access to famous pl

Posted Dec 27, 2017
Definitely stay again & recommend to anyone & value for money. Staff are so helpful & very polite.
5 out of 5
by Eduardo

Excellent

Posted Oct 18, 2017 on Hotels
What a great spot for many reasons, very close to everything. Staff impeccable and very helpful/ friendly
5 out of 5
by Kate

Excellent hotel and location

Posted Oct 11, 2017 on Hotels
Only stayed one night but everything was excellent. Only gripe was that there was a lot of street noise in the early hours of the morning e.g. 3am from bars and clubs in the vicinity, this was despite being on the 6th floor of the hotel. But I found this problem in San Sebastian as well, the Spanish are late night party people.
4 out of 5
by A verified traveler

Posted Oct 3, 2017 on Hotels
Good location, nice area (even though a disco is just across the street and they party any day of the week!). Hotel is in a very good conditions, very clean and comfortable.
3 out of 5
by A verified traveler from UK

Pass it’s best

Posted Sep 30, 2017
Whilst the hotel is well placed for the centre on Bilbao, it is becoming tired. The room was adequate, but the bed was clearly old, with very little support. The view from the window on level 1 was of the air conditioning systems. Reception staff were poor, often arguing rather than accepting there was a problem. Having booked via Expedia for 2 rooms. When I arrived, I was told I had only booked 1 room, despite showing the reception staff my reservation. Every evening my keycard refuses to work on the door, having made a point of not putting it near my mobile or credit cards. To be told by reception that I must had done. The lack of customer service at this hotel was very surprising.
3 out of 5
by A verified traveler from costa rics

good facilities, noisy

Posted Sep 28, 2017
The hotel is great, but there is a club behind very noice
5 out of 5
by Sarah

This traveler left a rating score only Posted Sep 11, 2017 on Hotels
5 out of 5
by F W P

This traveler left a rating score only Posted Sep 6, 2017 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 5, 2017 on Hotels
4 out of 5
by Hannah

This traveler left a rating score only Posted Sep 2, 2017 on Hotels