Ratings based on 28 Verified Reviews

4.0 out of 5
100% of guests recommend
4.0 Room cleanliness
4.4 Service & staff
3.5 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Jan 19, 2020
No sound isolation inside the capsules. With so many capsules in the same room it turned out to be too noisy. Bathrooms were not so clean
Comment from Hotel Management
Jan 21, 2020 by OPTIMI ROOMS, Hotel Management
First of all, we would like to thank you for choosing OPTIMI ROOMS while you were in Bilbao. We are very grateful for your kind commentary about us, feeling bad for not fulfilling your expectations at 100%. If you come back to our hostel, we will try to give you the best experience we possibly can. Hoping to see you again in the future. Best regards.
5 out of 5
by A verified traveler

Posted Jan 12, 2020
The staff who helped me were lovely and the room was comfortable although the matress was a bit thin. I really enjoyed staying there.
Comment from Hotel Management
Jan 21, 2020 by OPTIMI ROOMS, Hotel Management
First of all, from OPTIMI ROOMS, we would like to thank you for choosing us during your stay in Bilbao. We are very glad to know that your expectations with us have been completely fulfilled. Hope to see you again in our hostel. Best regards.
5 out of 5
by A verified traveler

For the money anth excellent bargai

Posted Nov 4, 2019 on Hotels
Considering you get a private room, well capsule, with both USB and a regular international socket that takes a plug from many countries (at European voltages) to charge your phone, powered devices and even a tv, then this is a really good bargain. This doesn't have the most comfortable mattress and the design of the capsules might awaken the lighter sleepers among us due to the plastic being particularly noisy, but if that is unlikely to bother you then go for it. I spent 4 nights there and would stay there again should I find myself in Bilbao again.
4 out of 5
by A verified traveler

I would come back but...

Posted Oct 14, 2019 on Hotels
I spent 4 nights here. Given the length of my stay, the manager could have given me a capsule far from the entrance. On the contrary, I got the lower one by the entrance. To be fair, this place is better than an average hostel in terms of privacy and noise-wise is similar or better. The capsules are generally excellent, with plenty of lights, clean, and have audio/visual facilities (Internet always worked very well), but non-existent sound proofing. Locking/Unlocking and opening the capsules, and lockers outside the sleeping area make unnecessary noise. One can easily wake up when fellow travelers get into their own cabins. I was lucky during 3 nights but on the last one, I got a noisy neighbour. Some other guests were also talking/whispering in the corridor in the morning... I couldn't sleep till asking them to stop. Generally it was not that bad though. The hostel also has good facilities for cooking, showering and automated machines for snacks, beverages, etc. Social areas are limited. It's certainly not the party hostel. The restrooms/showers need refurbishment, pieces falling/missing and all door lockers were not working. I think was generally clean. I've seen some couples on their 50s and I myself am in my late 30s. Plenty of youngsters. This is a place to sleep and shower. I was on business and didn't have a proper place to work. It's definitely value for money but if I could afford, I would stay in a proper hotel or B&B. Staff was friendly and helpful.
4 out of 5
by A verified traveler

Good experience

Posted Oct 7, 2019 on Hotels
I had a very good experience, slept good! Alot of privacy! Great technology inside the capsule! My capsules mate are really considerate so that also reduced alot of noise to make the experience nice! Love the common area where I can have cup of tea! U have the kitchen and refrigerator if u need it!
4 out of 5
by A verified traveler

Posted Sep 6, 2019 on Ebookers
Great private pods, well designed and comfortable with good quality bedding.
3 out of 5
by A verified traveler from Wellington

Posted Sep 4, 2019
The concept is great, just needs a bit more refinement.
5 out of 5
by A verified traveler

Posted Feb 21, 2020
Tanto el establecimiento como los trabajadores son espectaculares.
Comment from Hotel Management
Feb 22, 2020 by OPTIMI ROOMS, Hotel Management
Estimado/a Sr./Sra.: Lo primero de todo, agradecerle que nos haya elegido para alojarse durante su estancia en Bilbao. Muchísimas gracias por sus amables comentarios sobre nosotros, especialmente los referidos a nuestros compañeros de trabajo. Esperamos recibirle nuevamente entre nosotros. Reciba un cordial saludo. OPTIMI ROOMS.
4 out of 5
by A verified traveler from Valencia

Posted Feb 11, 2020
Es un sitio diferente y moderno,está chulo y lo que no,al tener la cápsula cerrada hace mucho calor y les recomendé que lo bajarán de 26 grados
Comment from Hotel Management
Feb 11, 2020 by OPTIMI ROOMS, Hotel Management
Estimado Rubén: Lo primero de todo, agradecerle que nos haya elegido para alojarse mientras ha estado en Bilbao. En segundo lugar, agradecerle la detallada reseña que nos hace, ya que mediante los comentarios online y directos, aprendemos cómo podemos mejorar. Nos alegramos al saber que el novedoso concepto de "capsule hostel" le ha gustado y ha disfrutado su estancia en nuestra maravillosa ciudad. Tomamos nota del comentario que nos hace. Esperamos que vuelva a alojarse con nosotros. Reciba un cordial saludo.
4 out of 5
by A verified traveler from Málaga

Posted Feb 2, 2020
Excelente lugar para pasar una experiencia diferente
Comment from Hotel Management
Feb 3, 2020 by OPTIMI ROOMS, Hotel Management
Buenos días, Gracias por haber elegido OPTIMI ROOMS para alojarte en Bilbao. Agradecerle también el fantástico comentario que nos ha hecho. Nos alegra mucho saber que ha disfrutado la experiencia de alojarse en una cápsula y transmitiremos sus amables palabras a nuestros compañeros, que, sin duda, les harán mucha ilusión. Le esperamos pronto, Un saludo