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Reviews of Doubletree by Hilton Aberdeen City Centre

3.5 out of 5
Doubletree by Hilton Aberdeen City Centre
Beach Boulevard, Aberdeen, SCT

Reviews

8.0

Very Good

Rating 10 - Excellent. 293 out of 839 reviews" "
Rating 8 - Good. 329 out of 839 reviews" "
Rating 6 - Okay. 142 out of 839 reviews" "
Rating 4 - Poor. 55 out of 839 reviews" "
Rating 2 - Terrible. 20 out of 839 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant,helpfull staff. Clean spacious rooms. Good location
Stayed 1 night in Mar 2020

8/10 Good

Mel

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Needs updating
Room could do with being updated, especially the bathroom, smelled of damp and wasnt very clean. Comfy and quiet night sleep though and reception staff friendly.
Stayed 1 night in Mar 2020
Response from Hemant M on Mar 17, 2020
Dear Mel Thank you for your review. I am pleased that overall you had a pleasant stay with us. Please accept my sincere apologies with regards the bathroom and I will pass on your comments to our Head Housekeeper for her information and attention. Kind regards Hemant Markanday General Manager

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value excellent service
Very nice welcome and warm cookie unexpected but a nice gesture. Room very adequate, bed really comfortable and large. Only quibble TV reception kept cutting out, a bit annoying when trying to watch the news. Overall excellent will definitely stay again
Stayed 1 night in Mar 2020
Response from Hemant M on Mar 16, 2020
Dear Harry Thank you for your review. I am really pleased to hear your positive comments about your stay and I hope we can welcome you back again soon. Kind regards Hemant Markanday General Manager

8/10 Good

Nathan, Birmingham

Business traveler
Liked: Cleanliness, staff & service
Rooms are a little dated, good breakfast, on beachfront location.
Stayed 3 nights in Mar 2020
Response from Hemant M on Mar 11, 2020
Dear Nathan Thank you for your review. I am pleased to see that overall you have had a great stay with us and I hope we can welcome you back again soon. Kind regards Hemant Markanday General Manager

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Hemant M on Mar 10, 2020
Dear Suzanne Thank you for your review. I am pleased to see that you have had a great stay with us and I hope we can welcome you back again soon. Kind regards Hemant Markanday General Manager

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room was large, comfortable and warm! Great to have an iron and ironing board, plenty of coat hangers, a TV that was the perfect size for the room. Great shower pressure
Stayed 1 night in Mar 2020
Response from Hemant M on Mar 10, 2020
Dear Lisa Thank you for your review. I am pleased to hear that you have had a great stay with us and I hope we can welcome you back again soon. Kind regards Hemant Markanday General Manager

10/10 Excellent

Jan Marita

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When business is a pleasure!
We came for business but what a pleasure to stay. Great service, helpful staff and I can recommend the food. I’m a ceoliac who doesn’t eat grains and the chef was so accommodating!We will be back again!
Stayed 2 nights in Mar 2020
Response from Hemant M on Mar 9, 2020
Dear Jan Marita Thank you for your review. Its great to know that you have had lovely business stay with us and that we have provided a fantastic service throughout your visit. Kind regards Hemant Markanday General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Would recommend
Comfortable weekend stay. Spacious room. Shower over bath with mixer tap just a bit dated. All staff courteous and helpful. Plenty parking and good wifi.
Stayed 2 nights in Feb 2020
Response from Hemant M on Mar 3, 2020
Dear Guest Thank you for your review. It's great to see that you have had a pleasant stay with us and I hope we can welcome you back again soon. Kind regards Hemant Markanday General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and extremely clean rooms. Very comfortable beds
Stayed 1 night in Feb 2020
Response from Hemant M on Mar 3, 2020
Dear Guest Thank you for your review. I am pleased to see that you have had a great stay with us and I hope we can welcome you back again soon. Kind regards Hemant Markanday General Manager

8/10 Good

Frances

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Our room wasnt too bad,but our friends room was dirty.Light switch, curtains has dirty marks on them.Nice breakfasts.
Stayed 1 night in Feb 2020
Response from Hemant M on Mar 3, 2020
Dear Frances Thank you for your review. I am pleased to see that you have had pleasant stay with us. It's great to hear you have enjoyed our buffet breakfasts. Kind regards Hemant Markanday General Manager

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
Disappointing
Pretty tired Only one pillow each Room small and in need of refresh Had to fix shower to use it Expected better from hilton
Stayed 1 night in Feb 2020
Response from Hemant M on Mar 3, 2020
Dear Guest Thank you for your review. I am sorry if we have let you down in any way. Please accept my sincere apologies for the issues you have identified and I have shared your feedback with the relevant Heads of Department for their information and attention Kind regards Hemant Markanday General Manager

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel entrance and bar are nice but the rooms are in need of an update
Stayed 1 night in Feb 2020
Response from Hemant M on Feb 27, 2020
Dear Guest Thank you for your review. I am pleased to know that overall you have had a good stay and I hope we can welcome you back again soon. Kind regards Hemant Markanday General Manager

8/10 Good

Verified traveler

Stayed 1 night in Feb 2020
Response from Hemant M on Feb 24, 2020
Dear Guest Thank you for your review. I am pleased to see that you have had a great stay with us and I hope we can welcome you back again soon. Kind regards Hemant Markanday General Manager

10/10 Excellent

Chic

Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Hemant M on Feb 24, 2020
Dear Guest Thank you for your review. I am pleased to see that you have had a great stay with us and I hope we can welcome you back again soon. Kind regards Hemant Markanday General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Feb 2020
Response from Hemant M on Feb 19, 2020
Dear Guest Thank you for your review. I am pleased to know that you have had a lovely stay with us. Kind regards Hemant Markanday General Manager

10/10 Excellent

Janey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Hemant M on Feb 17, 2020
Dear Janey Thank you for your review. I am pleased to know that you have had a great stay with us and I hope we can welcome you back again soon. Kind regards Hemant Markanday General Manager

10/10 Excellent

Scott, Aberdeen

Liked: Cleanliness, staff & service
Great room for the price and very pleasant staff.
Stayed 1 night in Feb 2020
Response from Hemant M on Feb 17, 2020
Dear Scott Thank you for your review. I am pleased to know that you have had a great stay with us and I hope we can welcome you back again soon. Kind regards Hemant Markanday General Manager

6/10 Okay

Verified traveler

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Good service but very tired looking - rooms and hallways could do with an upgrade!
Stayed 2 nights in Jan 2020
Response from Hemant M on Feb 4, 2020
Dear Guest Thank you for your review. We are disappointed to hear your feedback and I am sorry if we have let you down in any way. Please be aware that we are constantly making improvements to the hotel and I hope you will return again in the future. Kind regards Hemant Markanday General Manager

8/10 Good

Georgia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Hemant M on Jan 22, 2020
Dear Georgia Thank you for your review. I am pleased to know that you have had a great stay with us and I hope we can welcome you back to the hotel again soon. Kind regards Hemant Markanday General Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay,
Great, free upgrade helped. Very helpful staff. Quite and as expected for Hilton. Only slight disappointing thing was the cost of alcohol.
Stayed 1 night in Jan 2020
Response from Hemant M on Jan 13, 2020
Dear David Thank you for your review. I am pleased to hear your positive comments about your recent visit and I hope we can welcome you back to the hotel again soon. Kind regards Hemant Markanday General Manager

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we booked a Premiere Suite and the room was really big and has a good view. The toilet is very clean and has basic toiletries. Fresh sheets. They also gave us welcome cookies upon checking in and they also have complimentary chocolate with a welcome note. Which is a very good gesture. Free parking and fast wifi in the room
Stayed 1 night in Jan 2020
Response from Hemant M on Jan 13, 2020
Dear Guest Thank you for your review. I am pleased to hear your positive comments about your recent stay and it's great to know that you have had a lovely time. I hope we can welcome you back again soon. Kind regards Hemant Markanday General Manager

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service
Very good location. Staff were excellent very good breakfast
Stayed 2 nights in Dec 2019
Response from Hemant M on Jan 8, 2020
Dear Guest Thank you for your review. I am pleased to see that overall you have had a great stay with us and I will certainly share your comments with the staff, they will be delighted to hear your lovely comments. Kind regards Hemant Markanday General Manager

8/10 Good

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Hemant M on Jan 6, 2020
Dear Maureen Thank you for your review. I am pleased to know that you have had a pleasant stay with us and I hope we can welcome you back again soon. Kind regards Hemant Markanday General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel and staff very welcoming food good
Stayed 1 night in Dec 2019
Response from Reception on Dec 29, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Hemant M on Dec 23, 2019
Dear Gary Thank you for your review. I am pleased to see that you have had a great stay with us. I hope we can welcome you back again soon. Kind regards Hemant Markanday General Manager

10/10 Excellent

Simon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Nice hotel close to town centre clean warm & friendly
Stayed 1 night in Dec 2019
Response from Hemant M on Dec 17, 2019
Dear Simon Thank you for your review. I am pleased to see that you have had a great stay with us and it's great to hear your positive comments about your visit. I hope we can welcome you back again soon. Kind regards Hemant Markanday General Manager

4/10 Poor

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
Bedroom and bathroom were very much in need of updating . Heating in the bedroom was a very old electric heater which was either off or too hot. No heating in the bathroom st all. When I checked out I was given the wrong bill and 24 hours later I am still waiting for correct receipt to be emailed to me. Will not stay there again .
Stayed 2 nights in Dec 2019
Response from Hemant M on Dec 16, 2019
Dear Guest Thank you for your review. I am sorry to hear that we did not fully meet your expectations. We have taken on board your feedback and have shared this with the relevant Heads of Department for their information and attention. Kind regards Hemant Markanday General Manager

4/10 Poor

Andrew

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Uncomfortable stay
Staff were lovely and lobby is very nice however past that it smells of smoke, rooms are dated and the beds are solid as a rock however the parking and location is great
Stayed 1 night in Nov 2019
Response from Hemant M on Dec 4, 2019
Dear Andrew Thank you for your review. I am pleased to hear that you found the staff lovely and the location and parking great. Please accept my sincere apologies that you found the bed uncomfortable and I will certainly pass on your feedback to our Head Housekeeper for her information and attention. Kind regards Hemant Markanday General Manager

10/10 Excellent

Stacey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great weekend away
We had an amazing stay. Our son hadnt stayed in a hotel before so we took him to aberdeen for his birthday. Staff were lovely, room was clean and very spacious, big comfy beds, shower was really powerful, plenty towels etc, my son loved his stay. We stayed a top boutique hotel in the west end a few months before and it was awful. Would rebook here with no hesitation. Bathroom was nice but rooms could do with a decor update that would be my only point to improve on
Stayed 1 night in Nov 2019
Response from Enrique Medrano. Assistant Front Office Manager on Dec 3, 2019
Dear Stacey, Thank you for your review. We are pleased to see that you have had a great stay with us. I am delighted to hear that a member of Reception Team who checked you in was of really great with your family when you checked in and helped improve your mood when you arrived. With regards the breakfast, We are sorry if we have let you down in any way.I can assure you that Once again, many thanks for your feedback and I hope we can welcome you back to the hotel again soon. Sincerely,

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis in Aberdeen
Excellent friendly service from registering to check out. The room was very comfortable and had all the amenities required. Breakfast was first class offering a wide variety. Thoroughly enjoyable stay and would be happy to recommend this hotel
Stayed 2 nights in Nov 2019
Response from Hemant M on Nov 28, 2019
Dear Daniel Thank you for your review. I am really pleased to hear your positive comments about your recent visit and it's great to know that you have had a lovely stay with us. I am grateful for your recommendation and I hope that we can welcome you back again soon. Kind regards Hemant Markanday General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from Hemant M on Nov 25, 2019
Dear Guest Thank you for your review. I am pleased to see that you have had a pleasant stay with us and I hope we can welcome you back again soon. Kind regards Hemant Markanday General Manager

10/10 Excellent

Tracey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Hemant M on Nov 19, 2019
Dear Tracey Thank you for your review. I am delighted to hear that you have had a great stay with us and I hope we will have the pleasure of looking after you again soon. Kind regards Hemant Markanday General Manager

10/10 Excellent

LORNA

Stayed 3 nights in Nov 2019

10/10 Excellent

Catherine

Stayed 1 night in Nov 2019

6/10 Okay

David

Business traveler
Liked: Cleanliness
Disliked: Room comfort
Not impressed
A very disappointing stay, the bedroom was very tired, the bath was rusty with only tepid water, even after running the hot water for 10 minutes. When I complained the front desk manager did offer to look at the problem, and said better rooms were available at a higher premium. The heating in the room had a mind of its own, when in the middle of the night it started to get really warm, the heater controls were physically broken. Not impressed at all
Stayed 1 night in Nov 2019
Response from Hemant M on Nov 12, 2019
Dear David Thank you for your review. I am disappointed to hear your feedback and I am sorry if we have let you down in any way. I have taken on board your comments and will share your feedback with the relevant Heads of Department for their information and attention. Kind regards Hemant Markanday General Manager

8/10 Good

Aimee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Hemant M on Nov 12, 2019
Dear Aimee Thank you for your review. I am pleased to know that overall you have had a pleasant stay with us and I hope we can welcome you back again soon. Kind regards Hemant Markanday General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Great value for money.
Very good. The bathroom could do with being upgraded and there was no water coming from the cold tap in the bath. Breakfast was amazing
Stayed 1 night in Nov 2019
Response from Hemant M on Nov 11, 2019
Dear Guest Thank you for review. I am pleased to see that you have had a great stay with us. I am sorry you had no water from the cold tap and I will certainly pass this on to our Maintenance Team for their information and attention. Kind regards Hemant Markanday General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Good value.
Staff very friendly and helpful. Dinner excellent. Adequate free parking. Decor/furnishings (especially in public areas) a bit shabby.
Stayed 2 nights in Nov 2019
Response from Hemant M on Nov 11, 2019
Dear Guest Thank you for your review. I am pleased to see that overall you have had a great stay with us and I hope we can welcome you back again soon. Kind regards Hemant Markanday General Manager

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Check in was very good with pleasant staff. The room was next to the lift so did hear the doors. The bed was comfortable but had a very noisy topper, it was like being in a crisp bag. The breakfast was very good with plenty of choices. Location was good, nearly on the beach. Plenty of shopping across the road with restaurants, cinema and supermarket.
Stayed 2 nights in Nov 2019
Response from Hemant M on Nov 7, 2019
Dear George Thank you for your review. I am pleased to see that you have had a great stay with us and that you have enjoyed the location of the hotel. I hope we will have the pleasure of looking after you again soon. Kind regards Hemant Markanday General Manager

4/10 Poor

Simon

Disliked: Cleanliness, property conditions & facilities, room comfort
Last minute booking price was semi reasonable but for being a double tree Hilton we expected better condition. Room was dated and the heat was unbearable even after we had switch the heating off.
Stayed 1 night in Nov 2019
Response from Hemant M on Nov 5, 2019
Dear Simon Thank you for your review. I am disappointed to hear your feedback and I am sorry if we did not meet your expectations on this occasion. We appreciate your feedback and apologise for any inconvenience caused during your stay. Kind regards Hemant Markanday General Manager

10/10 Excellent

Mari

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Hemant M on Nov 5, 2019
Dear Mari Thank you for your review and kind rating. I am really pleased to see that you have had a great stay with us and I hope we can welcome you back again soon.

8/10 Good

Andrew

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2019
Response from Hemant M on Nov 4, 2019
Dear Andrew Thank you for your review. I am pleased to see that overall you have had a great stay with us and I hope we can welcome you back again soon. Kind regards Hemant Markanday General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
This hotel is in a great location by the beach but still close to the shops and has parking
Stayed 1 night in Oct 2019
Response from Hemant M on Nov 4, 2019
Dear Guest Thank you for your review. I am pleased to see that you have had a great stay with us and I hope we can welcome you back again soon. Kind regards Hemant Markanday General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Good value for money
Not up to the standard of the DoubleTree by Hilton I am used to but fine Restaurant prices too expensive for what it is
Stayed 1 night in Oct 2019
Response from Hemant M on Nov 1, 2019
Dear Guest Thank you for your review. I am sorry if we did not fully meet your expectations on this occasion. I hope this will not deter you from visiting us in the future. Kind regards Hemant Markanday General Manager

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Hemant M on Oct 29, 2019
Dear Vicki Thank you for your review. I am pleased to see that you have had a great stay with us and I hope we can welcome you back again soon. Kind regards Hemant Markanday General Manager

4/10 Poor

anthony

Liked: Room comfort
Disliked: Cleanliness
MMmm. A wee bit disapointing.
When we arrived our room was not ready and were advised it would be another half hour. When we returned actualy 3 hours later the room was found to be unclean. There was evidence in the way of empty beer bottles in the room, there was no remote control for the TV, there was someones shavings left in the sink and the bedside lamp was clearly damaged.. Oh and there were towls and chocolates for 2 guests and not 3.
Stayed 1 night in Oct 2019
Response from Hemant M on Oct 30, 2019
Dear Anthony Thank you for your review. I am disappointed to hear your feedback and I am sorry if we have let you down in any way. Please accept my sincere apologies for the issues you have raised with us, I can assure you that this is not typical of the service we normally provide and I will pass on your feedback to our Front Office Manager and Head Housekeeper for their information and attention. Kind regards Hemant Markanday General Manager

8/10 Good

Ian

Liked: Cleanliness, staff & service
reak.
Hotel is in a great location, close to city centre and beach. Staff were friendly and accommodating - our only issue was our room was far too hot ! We tried to turn down the air conditioning but didn’t seem to make any difference and we had an inward looking room so couldn’t open a window for fresh air. Breakfast in the morning was also very good.
Stayed 1 night in Oct 2019
Response from Hemant M on Oct 28, 2019
Dear Ian Thank you for your review. I am pleased to know that overall you have had a great stay with us and I hope we can welcome you back again soon. Kind regards Hemant Markanday General Manager

10/10 Excellent

Angeline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Hemant M on Oct 28, 2019
Dear Angeline Thank you for your kind review. I am delighted to know that you have had a great stay with us and I hope we can welcome you back again soon. Kind regards Hemant Markanday General Manager

10/10 Excellent

tatiana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Enrique Gonzalez- Assistant Front Office Manager on Oct 23, 2019
Dear Tatiana, Thank you for taking the time to complete an online questionnaire following your recent stay at DoubleTree by Hilton, Aberdeen City Centre. We are really pleased to see that you have had a great stay with us and, I will be sure to share your feedback with the whole team who will be delighted to see your scoring for your stay. Once again, many thanks for your feedback and I hope we can welcome you back to the hotel again soon. Kind Regards.