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Reviews of OYO Hotel Olympia - Tumwater

2.5 out of 5
OYO Hotel Olympia - Tumwater
1600 74th Ave SW, Tumwater, Olympia, WA

Reviews

6.2
Rating 10 - Excellent. 168 out of 1000 reviews" "
Rating 8 - Good. 230 out of 1000 reviews" "
Rating 6 - Okay. 239 out of 1000 reviews" "
Rating 4 - Poor. 198 out of 1000 reviews" "
Rating 2 - Terrible. 165 out of 1000 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

5.0/10

Amenities

5.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Ashley

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was disgusting. Run down and drug addicts hanging all over the property. Our room was dirty, bed sheets on the floor and bathroom dirty with things strewn about. If you care about yourself don't stay here.

2/10 Terrible

warren adams

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Eva on Oct 13, 2023
Hi, Warren! We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Eva

4/10 Poor

Kristina

Disliked: Cleanliness, staff & service, property conditions & facilities
Don't go here. Unsafe. No pool no hot tubs .nothing
Stayed 3 nights in Sep 2023
Response from Eva on Oct 13, 2023
We are extremely sorry to know this, Kristina! Thanks for notifying this concern to us. We will surely escalate this to the reliant team to take corrective action and to make sure it is not repeated in the future. Regards, Eva

2/10 Terrible

Alex

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was closed and had to find a new hotel. No one informed me the hotel was closed
Stayed 1 night in Sep 2023
Response from Eva on Oct 13, 2023
Hi, Alex! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Eva

2/10 Terrible

Verified traveler

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Poor ownership
Hotel closed durring the middle if the stay were forced to moce ro a different hotel staff had no idea what was going on as they were just informed it had to close down that afternoon.
Stayed 6 nights in Sep 2023
Response from Eva on Oct 13, 2023
Hi, Guest! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Eva

10/10 Excellent

Denice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Eva on Oct 13, 2023
Delighted to hear your words of praise, Denice! We will ensure consistent service when you visit us next time. Have a pleasant day ahead. Regards, Eva

8/10 Good

Scott

Liked: Cleanliness, staff & service
Better than average cheap motel
The hotel lobby greets you with a very modern feel. Service staff were friendly and helpful. Upon entering the room, I was immediately blasted with what smelled like someone was smoking in it. The room was clean, and inviting though. The bed wasn't all that comfortable, but sheets and blankets were clean. Overall, this hotel has lots of promise for the price, if they can address a few things: Smoke smell, uncomfortable bed.
Stayed 1 night in Sep 2023

2/10 Terrible

Nobuhiro

Disliked: Staff & service, room comfort
WiFi is not stable. Frequently disconnected.
Stayed 1 night in Sep 2023

6/10 Okay

Richard

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
I’ll start by saying, the staff was great..friendly and helpful. The facility and building though were a bit run down. I’dont mind staying in a cheap hotel but, the light switches had to be turned on and off several times before the lights would stay on, there was only one outlet in the room where I could plug sowmthing into and wasn’t so worn out that the plug wouldn’t just fall out. The tv would turn on but, there was zero service/no signal the entire 4 day stay. The room, sheets and towels were neat and clean. Would stay there again but, not at the price.
Stayed 4 nights in Sep 2023

4/10 Poor

Terri

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow, this place is tired.
Pictures make it look much better than it is. Slapped a little lipstick on the pig. Plumbing whined and faucet leaked when turned to shower, TV didn’t work at all, exposed screws sticking out of cabinetry, carpet stained and old, and chairs felt so dirty we didn’t want to sit in them. Staff were grumpy, pictures of breakfast room but no breakfast offered, hotel is surrounded by homeless camps, and the mattress was a cheap piece of junk from the 80’s that hurt our backs so much we had to go buy camper foams to try to survive the rest of our stay. Stay away from OYO. They are buying crap properties and trying to cash in without doing it right.
Stayed 3 nights in Sep 2023
Response from Eva on Sep 11, 2023
Hi, Terri! We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Eva

10/10 Excellent

Greg

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Ammy on Jan 22, 2024
Hi, Greg! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

10/10 Excellent

Robyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay, quiet. Easy to unload and enter exit to leave. Feels remote yet close to everything. HIdden Gem.
Stayed 1 night in Sep 2023
Response from Noah on Sep 11, 2023
Thank you for your appreciation, Robyn! We hope to give you a consistent service every time. Regards, Noah

6/10 Okay

Hannah

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
None of the amenities are open. No direct TV, no laundry, no swimming pool and no breakfast. Really only concerned with laundry and TV. Staff were absolutely wonderful and helpful. The hallway carpet had duct tape to repair tears, the furniture was all very worn, the exterior of the building hadn't been washed in years and the screen on my window was open and torn. The whole place needs TLC.
Stayed 2 nights in Sep 2023
Response from Eva on Sep 11, 2023
Hi, Hannah! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Eva

4/10 Poor

Brian

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from Joey on Sep 11, 2023
Hi Brian! That is what we like to hear from our valued guest. Do give us another opportunity to delight you again. Wish you a wonderful day ahead. Regards, Joey

4/10 Poor

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
Not what I expected
It wasn’t what I expected the hotel had smoke free and it wasn’t that clean. First room I was given the room smelled like smoke, tv didn’t work and the phone was broke. Staff was alright but not very helpful or friendly. I will not ever stay there again nor recommend anyone to stay there.
Stayed 2 nights in Aug 2023
Response from Eva on Sep 11, 2023
Hi, Guest! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Eva

4/10 Poor

Philip

Disliked: Amenities, property conditions & facilities
Several things didnt work. Heater/ac. Fireplace. Toilet moved. Thread bare curtains. No breakfast, pool, hot tub. Obviously going through renovations in the room, but not at all finished.
Stayed 1 night in Sep 2023
Response from Barbara on Sep 11, 2023
Hello, Philip! We are sorry for the trouble caused. Your feedback has been duly noted and we will continue to make every effort to ensure more enhanced service. Regards, Barbara

6/10 Okay

Adam

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I arrived around 1030 pm to the property. Tried to check in and was informed i didnt have a reservation and was getting the feeling from her was just leave cause i dont have any open rooms. But had to keep insisting that i had a one and it was weird i received a email at 830 saying how was my check in. I told her the money was out of my account. After over thirty minutes she found out. She ussed my reservation and checked someone else in under it. Got my things to the room and my friend into the room. I left cause i needed to square up her things she has been honeless for nine months. I made it back at 1030nin the morning. Told the cleaning person that i needed a little cause i just got back and needed to shower and pack. She came back every ten minutes harrassing me. Then while checking out the front desk was in arguement with another guest. Room had useed soap on the coubter and trash in the can. Look like it was being used .
Stayed 1 night in Sep 2023
Response from Eva on Sep 11, 2023
Hi, Adam! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Eva

8/10 Good

Laura

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was wonderful and super accommodating. I appreciate them making sure I got the room I wanted without charging , e extra or lots of hassle. Perfect in my opinion.
Stayed 1 night in Sep 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have stayed here before. Always wonderful staff. As a little older place it could use a little update. But for overall a great place to stay. Quite and secure.
Stayed 2 nights in Aug 2023
Response from Tim on Sep 11, 2023
Thanks for your kind and lovely words! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays as well. Regards, Tim

4/10 Poor

Bill

Disliked: Staff & service, amenities, property conditions & facilities
Stain on rug. Electric plug fell out of receptacle. No breakfast provided. Towel rack fell apart. Drab and dingy. They overcharged me (I will dispute the charge.)
Stayed 4 nights in Aug 2023
Response from Eva on Sep 11, 2023
Hi, Bill! We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Eva

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, green, a mile from Costco.
Stayed 1 night in Aug 2023
Response from Tim on Sep 11, 2023
Hi, Nicholas! Good to hear you enjoyed our offerings, have a relaxing day ahead. Regards, Tim

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Eva on Sep 11, 2023
Hi, Andy! We are pleased to know you had an awesome stay with us. Your precious words of appreciation meant a lot to us, hope to serve even better soon. Regards, Eva

8/10 Good

Andy

Stayed 5 nights in Aug 2023
Response from Ammy on Jan 22, 2024
Thanks for the positive rating, Andy! Hope to welcome you again soon. Regards, Noah.

4/10 Poor

Lori

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a nice place to stay.
When we checked in we went to check out our room. The fire was ajar, the beds were stripped and the sheets were on the floor and the room had an overwhelming stench from cigarettes. They had trouble finding a To for us that don’t stink. The room next to us was extremely loud most of the night. It also looked like drug deals were going on right outside the front door. We were not happy with our stay at all and can’t imagine ourselves ever staying here in the future. We agree that the only thing positive that happened here was all the beautiful Deer that we saw.
Stayed 1 night in Jul 2023
Response from Barbara on Sep 11, 2023
Sorry for the unpleasant experience you had with us. Lori! Thank you for notifying us and we will surely be working for the better guest experience. Regards, Barbara

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023
Response from Eva on Sep 11, 2023
Thank you for your appreciation, Andy! We hope to give you consistent service every time. Regards, Eva

10/10 Excellent

Marki

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcome
I needed to travel for family matter. I was tired after driving for many hours and just wanted to relax and be ready for the next day. I needed comfort. The experience at the hotel was just what I needed: kind people, comfortable room and bed, efficient, caring problem solving. I need to travel through the Olympia area for continued family issues. I will make this my destination for a nice rest. Thanks to all the staff.
Stayed 2 nights in Aug 2023
Response from Tim on Sep 11, 2023
Hi, Marki! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim

8/10 Good

Dehong

Liked: Cleanliness, staff & service, amenities
Easy access and quiet, nice staff, rooms are spacious. Little molding smell, possibly from carpet.
Stayed 1 night in Aug 2023
Response from Eva on Sep 11, 2023
Hi, Dehong! Thanks for spending your valuable time to write this review. Feedback and suggestions of our valued guests like you always motivate us to improve continuously. Regards, Eva

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
The hotel was in obvious disrepair and the cleanliness was very disappointing. I booked this particular hotel because it specified being “scrubbed clean”. It was not. I will not be staying here again.
Stayed 1 night in Aug 2023
Response from Barbara on Sep 11, 2023
Sorry for the inconvenience, Hi! Please consider the issue of cleanliness as an off case, as this is one of our basic requirements to serve our guests with. Do give us a chance to host you again and we will make sure that you experience the comfort and hospitality we are known for. Regards, Barbara

10/10 Excellent

JENNIFER

Traveled with family
Liked: Amenities
Very pleasant staff and great room. Very glad we stayed there
Stayed 2 nights in Aug 2023
Response from Eva on Sep 11, 2023
Thanks for rating us, Jennifer! Your review made our day. We hope to delight you with our services. Regards, Eva

10/10 Excellent

Marilee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Tim on Sep 11, 2023
Hi, Marilee! Your kind words of appreciation always motivate us to serve you even better than before. Stay connected with us and we will put in our continuous efforts to retain this love. Wish you an amazing day ahead. Regards, Tim

4/10 Poor

Brant

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
First room wasn’t ready bed wasn’t even made second room toilet over flowed could see that it was a on goining problem last room was fine
Stayed 2 nights in Aug 2023
Response from Eva on Sep 11, 2023
Hi, Brant! We regret the inconvenience may have caused to you. We will try to make your next stay comfortable with us, we believe in continuous improvements. Looking forward to hosting you soon with a delightful stay ahead :) Regards, Eva

6/10 Okay

Barbara

Liked: Staff & service
Stayed 2 nights in Aug 2023
Response from Noah on Sep 11, 2023
Thank you for rating us with such awesome words, Barbara! We will strive to keep up with your expectations always. Regards, Noah

2/10 Terrible

Brandon

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So much to say about this place in my week of staying in this hotel I did not see Any house keeping in my room. The towels and sheets were old and stained. The bathroom door did not shut. A lot of shady people hanging around outside asking for the wifi password. Garbage littered on the path leading out. The elevator felt and sounded like it was on its last leg. There were burns in the carpets and the room smelled like someone had smoked in it at some point. Absolute worst hotel experience I have ever had. Was not fun having to re-use the SE few stained towels. Google maps page for it also advertises a pool which does not seem to exist and continental breakfast I couldn't locate. The lighting in the room is very depressing as well
Stayed 4 nights in Jul 2023
Response from Eva on Sep 11, 2023
Hi, Brandon! We are sorry to see that our guest is not completely satisfied. We promise to improve the services further and continue to make sure our valued guests are delighted. Regards, Eva

2/10 Terrible

Shontell

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was horrible. Half the electical didnt work. Jetted tub was main reason for the booking and didn't even work.
Stayed 1 night in Aug 2023
Response from Barbara on Sep 11, 2023
Sorry for the inconvenience, Shontell! We understand that we have not been able to live up to your expectations. Do not worry, we are continually working to improve our services to make sure your next stay is enjoyable with us. Regards, Barbara

6/10 Okay

gurjit

Disliked: Cleanliness
Stayed here many years ago, has gone downhill, a lot since then.
Stayed 3 nights in Jul 2023
Response from Eva on Sep 11, 2023
Thank you for your appreciation, Gurjit! We hope to give you consistent service every time. Regards, Eva

6/10 Okay

Nichole

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Damage deposit required because clientele regularly damage rooms. Room was a smoking room and had been 'converted' to non smoking. One of the smoke detectors had a bag zip tied over it. Door lock felt inadequate. Overall clean though, bed was soft and the linens were clean and we stayed two nights.
Stayed 2 nights in Jul 2023
Response from Dewi on Sep 11, 2023
Sincere Apologies, Nichole! We are disappointed to see our guest dissatisfaction, however, we would love to understand the reason behind the issue you have faced to enhance your experience with us. Hope to hear from you shortly. Regards, Dewi

4/10 Poor

Debra

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Checked in and non smoking room smelled of both cigarettes and pot. Then went into the bathroom where used towels and soap were still there showing that it hadn’t been cleaned. Asked for another room which the did accommodate but it took us over an hour to have that room cleaned. The staff were very apologetic about it all but it was a long travel day and we wanted to rest. Then she apologized again because the tv wasn’t working. My husband fixed the tv himself. The bed was terribly uncomfortable and the room, although it was large and roomy, it needed an update badly.
Stayed 1 night in Jul 2023

4/10 Poor

David

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Facility needs upgrade. Staff was fine.
Stayed 1 night in Jul 2023
Response from Eva on Sep 11, 2023
Hi, David! Thank you for sharing your feedback. We have cascaded the same to our concerned team to meet your expectations every time. Have a great day! Regards, Eva

4/10 Poor

Donald

Disliked: Property conditions & facilities
noisy plus gunfire at 1am one night. Cars were broken into in the parking lot. Will not stay in such an unsafe place again.
Stayed 3 nights in Jul 2023
Response from Dewi on Sep 11, 2023
Hi, Donald! We regret the unpleasant experience you had with us. We are continuously working for improvements. Looking forward to serving you better. Regards, Dewi

6/10 Okay

Barbara, Winnipeg

Stayed 1 night in Jul 2023
Response from Eva on Sep 11, 2023
Thanks for rating our services, Barbara! Looking forward to your continuous appreciation and support. Regards, Eva

6/10 Okay

Danielle

Traveled with family
Disliked: Cleanliness
A good solid 3 stars. Average cleanliness. There was an unidentified odor, mold? Not sure. The coffee maker spit mold out. Mold in the water lines of the appliance. The sheets were clean, the beds modestly comfortable. All in all not too bad and the quality of the hospitality was to be expected for that price point.
Stayed 1 night in Jul 2023
Response from Dewi on Sep 11, 2023
Hi, Danielle! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Dewi

2/10 Terrible

Ariadne

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I had a two day reservation. I checked in and saw the poor state of the building and very dirty state if the room. Plenty of drifters in the parking lot. I checked out soon after without staying for even one night. The woman at the front desk was apologetic and understanding. I will be seeking a refund for any portion of this reservation that is refundable.
Stayed 2 nights in Jul 2023

8/10 Good

William Paul

Traveled with partner
Disliked: Property conditions & facilities
outside of building not kept up first impression was a little shady. lobby cracked tile and stacked chairs misrepresented with breakfast on website
Stayed 2 nights in Jul 2023
Response from Noah on Jul 29, 2023
Thank you for your appreciation, William Paul! We hope to give you a consistent service every time. Regards, Noah

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Maria on Jul 29, 2023
Hi, Ed! We are elated to know that you liked our services. Regards, Maria

2/10 Terrible

Deakon

Stayed 2 nights in Jul 2023
Response from Rosy on Sep 12, 2023
Hi, Deakon! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Rosy

8/10 Good

Brian

Business traveler, Traveled with family
Liked: Cleanliness
Tired but acceptable for a quick stay. Bed had a roll to the middle feature, so updating the bed would be recommended, TV was also failing. But nice size room with kitchenettes.
Stayed 1 night in Jul 2023
Response from Tim on Jul 29, 2023
Thanks for your kind and lovely words, Brian! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays as well. Regards, Tim

10/10 Excellent

Lydia

Stayed 1 night in Jul 2023
Response from Ava on Sep 12, 2023
Thank you so much for the wonderful rating, Lydia! Hope to serve you soon with an even more happening stay. Regards, Ava

8/10 Good

larry

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Eva on Jul 20, 2023
Hi, larry! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Eva

6/10 Okay

Donald

Stayed 1 night in Jul 2023
Response from Joey on Sep 12, 2023
Thank you so much for the positive rating, Donald! Thank you for sharing this with us, we have duly noted your feedback, and we will strive for a better experience in the future. Regards, Joey

6/10 Okay

Rod

Traveled with family
Liked: Staff & service
Damage in the room
Stayed 1 night in Jul 2023
Response from Eva on Jul 20, 2023
Hi, Rod! We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Eva