Front of property

Reviews of Hilton Garden Inn Aberdeen City Centre

2.5 out of 5
Hilton Garden Inn Aberdeen City Centre
31 St. Andrew Street, 31, Aberdeen, SCT

Reviews

9.0

Wonderful

Rating 10 - Excellent. 565 out of 971 reviews" "
Rating 8 - Good. 326 out of 971 reviews" "
Rating 6 - Okay. 62 out of 971 reviews" "
Rating 4 - Poor. 10 out of 971 reviews" "
Rating 2 - Terrible. 8 out of 971 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Stayed 1 night in Aug 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2020
Response from Agnes Janik on Mar 20, 2020
Dear Anonymous, Thank you very much for choosing Hilton Garden Inn Aberdeen City Centre for your visit to Aberdeen and for taking a moment to share your experience. I’m happy to learn that you enjoyed your stay with us. We all very much look forward to welcoming you back again soon. Sincerely, Agnes Janik General Manager

10/10 Excellent

Alastair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Agnes Janik on Mar 16, 2020
Dear Alastair, Thank you very much for choosing Hilton Garden Inn Aberdeen City Centre for your visit to Aberdeen and for taking a moment to share your experience. I’m delighted to learn that you enjoyed your stay with us. We all very much look forward to welcoming you back again soon. Sincerely, Agnes Janik General Manager

8/10 Good

Simon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Agnes Janik on Mar 20, 2020
Dear Simon, Thank you very much for choosing Hilton Garden Inn Aberdeen City Centre for your visit to Aberdeen and for taking a moment to share your experience. I’m pleased to learn that you enjoyed your stay with us. We all very much look forward to welcoming you back again soon. Sincerely, Agnes Janik

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location , nice rooms, lovely bar and attentive staff
Stayed 2 nights in Mar 2020
Response from Agnes Janik on Mar 9, 2020
Dear Anonymous, Thank you very much for choosing Hilton Garden Inn Aberdeen City Centre for your visit to Aberdeen and for taking a moment to share your experience. I’m delighted to learn that you enjoyed your stay with us and you were well looked after by the team. We all very much look forward to welcoming you back again soon. Sincerely, Agnes Janik General Manager

10/10 Excellent

Ravi

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and staff!
Great location, close to all the local pubs, bars and restaurants. Friendly staff and great customer service. The twin rooms are spacious and perfect for 2 people.
Stayed 2 nights in Feb 2020
Response from Agnes Janik on Mar 4, 2020
Dear Ravi, Thank you very much for choosing Hilton Garden Inn Aberdeen City Centre for your visit to Aberdeen and for taking a moment to share your experience. I’m delighted to learn that you enjoyed your stay with us. It has always been our pleasure to serve our valued Guests, and to hear that we have made your stay a pleasant one is even more rewarding. We all very much look forward to welcoming you back again soon. Sincerely, Agnes Janik General Manager

10/10 Excellent

Gillian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
We had a fantastic stay. Staff couldnt be more lovely. The hotel was beautiful and very clean. Excellent location too. We will definitely be back.
Stayed 1 night in Feb 2020
Response from Agnes Janik on Mar 4, 2020
Dear Gillian, Thank you very much for choosing Hilton Garden Inn Aberdeen City Centre for your visit to Aberdeen and for taking a moment to share your experience. I’m delighted to learn that you enjoyed your stay with us. It was so rewarding for our team to receive such kind feedback as it reminds them of the positive impact their fantastic service has on our dear guests’ experience. We all very much look forward to welcoming you back again soon. Sincerely, Agnes Janik General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Friendly staff, exceptional cleanliness, rooms very nice and breakfast 5 star highly recommend
Stayed 1 night in Feb 2020
Response from Agnes Janik on Mar 2, 2020
Dear Anonymous, Thank you very much for choosing Hilton Garden Inn Aberdeen City Centre for your visit to Aberdeen and for taking a moment to share your experience. I’m delighted to learn that you enjoyed your stay with us. It has always been our pleasure to serve our valued Guests, and to hear that we have made your stay a pleasant one is even more rewarding. We all very much look forward to welcoming you back again soon. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely, Agnes Janik General Manager

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020
Response from Agnes Janik on Mar 2, 2020
Dear James, Thank you very much for choosing Hilton Garden Inn Aberdeen City Centre for your visit to Aberdeen and for taking a moment to share your experience. I’m pleased to learn that you enjoyed your stay with us. We all very much look forward to welcoming you back again soon. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely, Agnes Janik General Manager

4/10 Poor

Alexander

Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and the staff were very friendly and helpful. Check in and out was quick and efficient
Stayed 2 nights in Feb 2020
Response from Agnes Janik on Feb 24, 2020
Dear Anonymous, Thank you very much for choosing Hilton Garden Inn Aberdeen City Centre for your visit to Aberdeen and for taking a moment to share your experience. I am pleased to hear you found the room to your liking and you were well looked after by the team. We all very much look forward to welcoming you back again soon. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely, Agnes Janik General Manager

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Agnes Janik on Feb 24, 2020
Dear Anonymous, Thank you very much for choosing Hilton Garden Inn Aberdeen City Centre for your visit to Aberdeen and for taking a moment to share your experience. We all very much look forward to welcoming you back again soon. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely, Agnes Janik General Manager

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Feb 2020
Response from Agnes Janik on Feb 19, 2020
Dear Anonymous, Thank you very much for choosing Hilton Garden Inn Aberdeen City Centre for your visit to Aberdeen and for taking a moment to share your experience. I’m happy to learn that you enjoyed your stay with us. We all very much look forward to welcoming you back again soon. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely, Agnes Janik General Manager

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 1 night in Feb 2020
Response from Agnes Janik on Feb 18, 2020
Dear Anonymous, Thank you very much for choosing Hilton Garden Inn Aberdeen City Centre for your visit to Aberdeen and for taking a moment to share your experience. I’m happy to learn that you enjoyed your stay with us. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely, Agnes Janik General Manager

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Agnes Janik on Feb 18, 2020
Dear Margaret, Thank you very much for choosing Hilton Garden Inn Aberdeen City Centre for your visit to Aberdeen and for taking a moment to share your experience. I’m delighted to learn that you enjoyed your stay with us. We all very much look forward to welcoming you back again soon. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely, Agnes Janik General Manager

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable room, friendly staff 😎👍. Down side £ 16.0 per night to park your car in hotel car park, only found out on arrival.
Stayed 1 night in Jan 2020
Response from Agnes Janik on Feb 4, 2020
Dear John, Thank you very much for choosing Hilton Garden Inn Aberdeen City Centre for your visit to Aberdeen and for taking a moment to share your experience. I’m pleased to learn that you enjoyed your stay with us. Please be assured that we value and welcome your feedback, be it positive or negative as this helps us to maintain and improve on the high standards of customer service that we have become known to deliver to our guests. We all very much look forward to welcoming you back again soon. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely, Agnes Janik General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very good with a very comfortable bed and the shower was walk in. The breakfast was good with a good selection available.What I didn’t like was the parking charge and the bar prices were expensive.Overall a very good place to stay.
Stayed 1 night in Jan 2020
Response from Agnes Janik on Jan 5, 2020
Dear Anonymous, Thank you very much for choosing Hilton Garden Inn Aberdeen City Centre for your visit to Aberdeen and for taking a moment to share your experience. I’m delighted to learn that you enjoyed your stay with us. We all very much look forward to welcoming you back again soon. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely, Agnes Janik General Manager

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Agnes Janik on Dec 31, 2019
Dear Alexander, Thank you very much for choosing Hilton Garden Inn Aberdeen City Centre for your visit to Aberdeen and for taking a moment to share your experience. I’m delighted to learn that you enjoyed your stay with us. We all very much look forward to welcoming you back again soon. Sincerely, Agnes Janik General Manager

6/10 Okay

Neil

Liked: Cleanliness, room comfort
The
Stayed 1 night in Dec 2019
Response from Agnes Janik on Dec 31, 2019
Dear Neil, Thank you very much for choosing Hilton Garden Inn Aberdeen City Centre for your visit to Aberdeen and for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely, Agnes Janik General Manager

10/10 Excellent

Hazel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Agnes Janik on Dec 31, 2019
Dear Hazel, Thank you very much for choosing Hilton Garden Inn Aberdeen City Centre for your visit to Aberdeen and for taking a moment to share your experience. I’m pleased to learn that you enjoyed your stay with us. We all very much look forward to welcoming you back again soon. Sincerely, Agnes Janik General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Agnes Janik on Dec 31, 2019
Dear Anonymous, Thank you very much for choosing Hilton Garden Inn Aberdeen City Centre for your visit to Aberdeen and for taking a moment to share your experience. I’m happy to learn that you enjoyed your stay with us. We all very much look forward to welcoming you back again soon. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely, Agnes Janik General Manager

10/10 Excellent

Brennan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific location and a nice stay
This proved to be a nice stay for us in Aberdeen. Great location, smooth check-in, comfortable room, and and pretty quiet. We used the pay parking which was a reasonable deal and pretty easy.
Stayed 1 night in Dec 2019
Response from Agnes Janik on Dec 31, 2019
Dear Brennan, Thank you very much for choosing Hilton Garden Inn Aberdeen City Centre for your visit to Aberdeen and for taking a moment to share your experience. I’m delighted to learn that you enjoyed your stay with us. We all very much look forward to welcoming you back again soon. Sincerely, Agnes Janik General Manager

10/10 Excellent

Knut

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Agnes Janik on Dec 19, 2019
Dear Knut, Thank you very much for choosing Hilton Garden Inn Aberdeen City Centre for your visit to Aberdeen and for taking a moment to share your experience. I’m delighted to learn that you enjoyed your stay with us. We all very much look forward to welcoming you back again soon. Sincerely, Agnes Janik General Manager

10/10 Excellent

Adrian

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Agnes Janik on Dec 17, 2019
Dear Adrian, Thank you very much for choosing Hilton Garden Inn Aberdeen City Centre for your visit to Aberdeen and for taking a moment to share your experience. I’m delighted to learn that you enjoyed your stay with us. We all very much look forward to welcoming you back again soon. Sincerely, Agnes Janik General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Agnes Janik on Dec 11, 2019
Dear Anonymous, Thank you very much for choosing Hilton Garden Inn Aberdeen City Centre for your visit to Aberdeen and for taking a moment to share your experience. I’m happy to learn that you enjoyed your stay with us. We all very much look forward to welcoming you back again soon. Sincerely, Agnes Janik General Manager

10/10 Excellent

Duncan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Agnes Janik on Dec 11, 2019
Dear Duncan, Thank you very much for choosing Hilton Garden Inn Aberdeen City Centre for your visit to Aberdeen and for taking a moment to share your experience. I’m delighted to learn that you enjoyed your stay with us. We all very much look forward to welcoming you back again soon. Sincerely, Agnes Janik General Manager

10/10 Excellent

Mark

Stayed 2 nights in Dec 2019

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room albeit it was a connecting room so could hear other residents through the door. Breakfast was a complete shambles. Stood for 15 minutes waiting for sausages, eggs, beans, tomatoes and eventually sat down as staff kept stating 2 minutes. When food did arrive beans were cold and bacon had gone hard under lights
Stayed 1 night in Nov 2019
Response from Agnes Janik on Dec 6, 2019
Dear Jacqueline, Thank you very much for choosing Hilton Garden Inn Aberdeen City Centre for your visit to Aberdeen and for taking a moment to share your experience. Please be assured that we value and welcome your feedback, be it positive or negative as this helps us to maintain and improve on the high standards of customer service that we have become known to deliver to our guests. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely, Agnes Janik General Manager

8/10 Good

Darren

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Agnes Janik on Dec 6, 2019
Dear Darren, Thank you very much for choosing Hilton Garden Inn Aberdeen City Centre for your visit to Aberdeen and for taking a moment to share your experience. We all very much look forward to welcoming you back again soon. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely, Agnes Janik General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Agnes Janik on Dec 3, 2019
Dear Anonymous, Thank you very much for choosing Hilton Garden Inn Aberdeen City Centre for your visit to Aberdeen and for taking a moment to share your experience. I’m pleased to learn that you enjoyed your stay with us. We all very much look forward to welcoming you back again soon. Sincerely, Agnes Janik General Manager

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Agnes Janik on Nov 26, 2019
Dear Gary, Thank you very much for choosing Hilton Garden Inn Aberdeen City Centre for your visit to Aberdeen and for taking a moment to share your experience. I’m happy to learn that you enjoyed your stay with us. We all very much look forward to welcoming you back again soon. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely, Agnes Janik General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Reception staff very helpful & lovely. Bar staff ,slow not pleasant. Breakfast ok not much choice,staff pleasant. Location good.
Stayed 1 night in Nov 2019
Response from Agnes Janik on Nov 26, 2019
Thank you very much for choosing Hilton Garden Inn Aberdeen City Centre for your visit to Aberdeen and for taking a moment to share your experience. I’m happy to learn that you enjoyed your stay with us and you were well looked after by the team. We all very much look forward to welcoming you back again soon. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely, Agnes Janik General Manager

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities
We have stayed here before several times and really enjoyed gathering for a leisurely breakfast in the morning but was very dissapointed this time. The bacon was hard and inedible, the hot water for tea was cold the milk was sour no croisants no marmalade and the staff wasn't very helpful.
Stayed 4 nights in Nov 2019
Response from Agnes Janik on Nov 18, 2019
Dear Anonymous, Thank you very much for choosing Hilton Garden Inn Aberdeen City Centre for your visit to Aberdeen and for taking a moment to share your experience. I was most disappointed to learn that we were not able to provide you with the quality of breakfast you expected. Please be assured that I'll raise each aspect that you have highlighted with our Head Chef and Restaurant Manager as we are constantly working to improve on delivering a high standard service and we would like to avoid any such issues in future. Once again, please accept my sincere apologies for the inconvenience caused and I very much hope you will consider our Hilton Garden Inn for your future stays in Aberdeen. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely, Agnes Janik General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
We liked the location and staff. I loved the bedding and comfy feeling. The rooms water handle in the shower was broken and the door rim around the bathroom door was loose. When we first opened the door the area smelled like wet dog. Not sure if it was the cleaner or if that had been a room a dog had been in.
Stayed 1 night in Nov 2019
Response from Agnes Janik on Nov 18, 2019
Dear Anonymous, Thank you very much for choosing Hilton Garden Inn Aberdeen City Centre for your visit to Aberdeen and for taking a moment to share your experience. Please be assured that we value and welcome your feedback, be it positive or negative as this helps us to maintain and improve on the high standards of customer service that we have become known to deliver to our guests. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely, Agnes Janik General Manager

10/10 Excellent

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was a good size for two, clean and quiet. Staff was friendly. Would recommend this hotel.
Stayed 3 nights in Nov 2019
Response from Agnes Janik on Nov 11, 2019
Dear Anonymous, Thank you very much for choosing Hilton Garden Inn Aberdeen City Centre for your visit to Aberdeen and for taking a moment to share your experience. I’m delighted to learn that you enjoyed your stay with us. We all very much look forward to welcoming you back again soon. Sincerely, Agnes Janik General Manager

10/10 Excellent

Diogo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Agnes Janik on Nov 2, 2019
Dear Diogo, Thank you very much for choosing Hilton Garden Inn Aberdeen City Centre for your visit to Aberdeen and for taking a moment to share your experience. I’m happy to learn that you enjoyed your stay with us. We all very much look forward to welcoming you back again soon. Sincerely, Agnes Janik General Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay
Helpful friendly staff at check-in. Tasty reakfast. Good sized room. With comfortable bed. Good location.
Stayed 1 night in Jun 2019
Response from Agnes Janik on Nov 2, 2019
Dear Anonymous, Thank you very much for choosing Hilton Garden Inn Aberdeen City Centre for your visit to Aberdeen and for taking a moment to share your experience. I’m delighted to learn that you enjoyed your stay with us. We all very much look forward to welcoming you back again soon. Sincerely, Agnes Janik General Manager

8/10 Good

LYNETTE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
Had a pleasant stay. Staff very nice. Rooms nice and clean but a wee bit dated.
Stayed 1 night in Oct 2019
Response from Agnes Janik on Nov 2, 2019
Dear Lynette, Thank you very much for choosing Hilton Garden Inn Aberdeen City Centre for your visit to Aberdeen and for taking a moment to share your experience. I’m pleased to learn that you enjoyed your stay with us. We all very much look forward to welcoming you back again soon. Sincerely, Agnes Janik General Manager

10/10 Excellent

Geoff, Lytham St Annes

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms available @ 10.15. Breakfast till 11.00. Great when you've been up since 05.00!!
Stayed 1 night in Sep 2019
Response from Agnes Janik on Oct 9, 2019
Dear Geoff, Thank you very much for choosing Hilton Garden Inn Aberdeen City Centre for your visit to Aberdeen and for taking a moment to share your experience. I’m pleased to learn that you enjoyed your stay with us. We all very much look forward to welcoming you back again soon. Sincerely, Agnes Janik General Manager

8/10 Good

Rachel

Liked: Staff & service, room comfort
Stayed 1 night in Aug 2019

6/10 Okay

darrin

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Aug 2019
Response from Agnes Janik on Sep 3, 2019
Dear Darrin, Thank you very much for choosing Hilton Garden Inn Aberdeen City Centre for your visit to Aberdeen and for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely, Agnes Janik General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Marta Godon, Front Office Manager on Sep 1, 2019
Thank you for your kind feedback. We hope to see you again soon.

10/10 Excellent

Shrihas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to eveything, nice rooms
close to eveything, nice rooms
Stayed 2 nights in May 2019
Response from Marta Godon, Front Office Manager on Sep 1, 2019
Thank you for your lovely feedback, we hope to see you again soon.

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don grant
Stayed 1 night in Aug 2019
Response from Marta Godon on Aug 23, 2019
Dear Don, Thank you for staying at Hilton Garden Inn, Aberdeen City Centre. And thank you for your lovely feedback. We hope to see you again soon. Kind Regards, Marta Godon Front Office Manager

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2019
Response from Marta Godon on Aug 21, 2019
Dear Daniela, Thank you for choosing Hilton Garden Inn Aberdeen City Centre for your stay. And thank you for your kind feedback. Kind Regards,

8/10 Good

Colin

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Smokey room
Have stayed in this hotel many times before. On this occasion on Sat. 10 Aug. 2019 we got our room keys and when we entered there was a smell of smoke, the window was wide open and there were cigarette butts outside the window. To cap it all there was a transparent polythene bag wrapped around the ceiling fire alarm obviously so the previous incumbent could smoke. We pointed all of this out and to be fair mgt. was quick to offer us another room. By way of small compensation we were given two complimentary drinks vouchers for the hotel bar. On ordering two large glasses of wine later, our usual order, the barman said we could not order large drinks using these vouchers. On my asking immediately to see the manager he then said we could have our drinks and later conceded he had spoken to the manager and this was in order. Apart from that everything was fine!
Stayed 1 night in Aug 2019

8/10 Good

Kenneth

Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Agnes Janik on Aug 1, 2019
Dear Anonymous, Thank you very much for choosing Hilton Garden Inn Aberdeen City Centre for your visit to Aberdeen and for taking a moment to share your experience. I’m happy to learn that you enjoyed your stay with us. We all very much look forward to welcoming you back again soon. Sincerely, Agnes Janik General Manager

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Shower was big, that was good. Tv had very poor reception. Pillows were terrible. Food was ok. Not as good as other Hilton hotels I have stayed in. I'd say this is a Hilton budget hotel if that makes sense.
Stayed 1 night in Jul 2019
Response from Agnes Janik on Jul 30, 2019
Dear Anonymous, Thank you very much for choosing Hilton Garden Inn Aberdeen City Centre for your visit to Aberdeen and for taking a moment to share your experience. Please be assured that we value and welcome your feedback, be it positive or negative as this helps us to maintain and improve on the high standards of customer service that we have become known to deliver to our guests. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely, Agnes Janik General Manager

10/10 Excellent

Ann

Stayed 1 night in Jul 2019
Response from Marta Godon, Front Office Manager on Sep 1, 2019
Dear Ann, Thank you for your kind feedback.