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Reviews of Macdonald Norwood Hall Hotel

4 out of 5
Macdonald Norwood Hall Hotel
Garthdee Road, Cults, Aberdeen, Scotland

Reviews

8.8

Excellent

Rating 10 - Excellent. 206 out of 385 reviews" "
Rating 8 - Good. 119 out of 385 reviews" "
Rating 6 - Okay. 42 out of 385 reviews" "
Rating 4 - Poor. 15 out of 385 reviews" "
Rating 2 - Terrible. 3 out of 385 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Isabeau

Liked: Cleanliness, staff & service, property conditions & facilities
I recently had the pleasure of staying at this magnificent hotel and was thoroughly impressed by its grand yet cozy atmosphere. The staff were helpful and kind, but not overbearing. Despite my short stay, I had a great time. There was only one minor issue I found with the playlist in the bar, lounge and library areas. While the intention may have been good, the piano instrumental covers of current pop songs on repeat didn't quite hit the mark for me. I would have preferred some jazz instead, seems more suitable for the design of the hotel and for my intentions to sit by the fire and read all afternoons. Perhaps it was due to licensing restrictions? Overall, though, it was a wonderful experience, and I will definitely be returning.
Stayed 2 nights in Mar 2024
Response from Reservations At Norwood Hall on Apr 24, 2024
Thankyou Isabeau for your review, I am glad to hear you found the staff welcoming, and enjoyed the atmosphere. Thankyou for your feedback on the music, I will update the playlist to get more variety. I hope to welcome you back in the future.Kind Regards

8/10 Good

Billy, Perth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

BART

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds and common areas are stunning and very luxurious. Dinner and breakfast were also very good. Staff were very welcoming and accommodating as well.
Stayed 2 nights in Oct 2023

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Unique and interesting. Staff very considerate and helpful
Stayed 1 night in Sep 2023

10/10 Excellent

Ren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Verified traveler

Liked: Cleanliness
Needs freshened up
The hotel looks stunning from the outside and equally so when you step inside. However, the room was dated, dreary and small. I understand the old charm but it needed freshened up, especially the threadbare carpets. It was also extremely hot! When it came to breakfast, there was no staff around but there were hot buffet trays out so we started to help ourselves. Halfway along the line, a staff member came over and was rather rude about it not being self service. The food was ok but the coffee was terrible. We had to continually ask for things like toast which should have been offered in my opinion.
Stayed 1 night in Jul 2023

6/10 Okay

John

Stayed 1 night in Aug 2023

8/10 Good

Kem

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here for comfort
Great hotel with super comfortable rooms, great service from Robert and Jan. Breakfast was well made and the dining room has a somewhat stately quality.
Stayed 1 night in Aug 2023

6/10 Okay

Keiko

Liked: Staff & service
Disliked: Amenities
Stayed 2 nights in Jul 2023

8/10 Good

elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Carissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressed and Will Return!
We were SO impressed with this place. It was right there in the beat of Aberdeen. The exterior was nice, but the interior blew our minds. I recently found out I have MacDonald clan in my heritage, so of course I was ecstatic to stay here. We had an unexpected (unnecessary) fire drill, but it worked out. We would love to stay here again.
Stayed 1 night in Jul 2023

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food and drink a bit pricey.
Staff very good and friendly. We felt the food and drink was a bit pricey. The bar food was to expensive to have a simple bar meal. Also there was a fire alarm around 12 midnight which was poorly organised.
Stayed 3 nights in Jul 2023

10/10 Excellent

Maureen

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
On arrival we were given a free room upgrade, the room was lovely and clean and comfortable and all the staff we encountered were very friendly.
Stayed 3 nights in Jul 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely character hotel
Lovely hotel for a night away. Full of character and period charm. Fabulous menu in the restaurant and comfortable bar to relax in afterwards. My only issue was that they ran out of fresh pastries by 9am and no alternative offered.
Stayed 1 night in May 2023

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean hotel with friendly, attentive staff. Easy access to village and larger city if required.
Stayed 3 nights in Apr 2023

8/10 Good

Carolann

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Norwood Hall is set in beautiful grounds, peaceful and was a beautiful choice by my friend for her wedding. Rooms are lovely, clean and a good size. 11am is not great for check out especially if you have attended a wedding the night prior. My only negative is that most quests at the hotel were charged different prices for our rooms on the wedding night.
Stayed 1 night in Apr 2023

10/10 Excellent

Joji

Stayed 1 night in Apr 2023

10/10 Excellent

Nicholas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

6/10 Okay

Elizabeth

Liked: Cleanliness
Stayed 1 night in Mar 2023

8/10 Good

Keith

Stayed 1 night in Mar 2023

10/10 Excellent

Alistair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Stay
Amazing place, staff friendly, great food.
Stayed 1 night in Feb 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great place to stay fully recommended
Stayed 1 night in Feb 2023

4/10 Poor

Les

Stayed 1 night in Feb 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Harry

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Very nice hotel with amazing service.
Stayed 1 night in Nov 2022

10/10 Excellent

Susan

Stayed 1 night in Nov 2022

8/10 Good

Fatima

Stayed 1 night in Oct 2022

10/10 Excellent

Martin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Helpful and attentive staff. Comfy and very large beds.
Stayed 2 nights in Oct 2022

10/10 Excellent

Nanduri Sai

Stayed 1 night in Oct 2022

4/10 Poor

Hannah

Disliked: Property conditions & facilities, room comfort
Extremely disappointing, would not recommend.
This was an incredibly disappointing stay. We decided to book at this establishment that was further out of town as the photos were amazing and it is down as being a four star hotel. We arrived, check in was easy and the man was lovely he directed us to our room and this is where it all went wrong. Our room was out the very back in what appeared like a school camp level of accomodation. We open the door to our room and were so disappointed, an incredibly old room that was extremely dated and very small. The bathroom had mold and only one towel was out. I never like to leave bad reviews so at this point we decided we would rather speak to the establishment about it rather than just type a bad review after. The man we spoke to was kind however there was zero acknowledgement of the poor standard of the room, he offered to try and move us however they were booked out so he couldn’t. There was nothing else offered by the establishment as compensation. I booked at a four star hotel expecting a standard four star room. We have been travelling europe for five weeks and every four star establishment we have booked has been up to a four star standard. I’m completely happy too stay in a lower standard room however when I am deceived by pictures and I pay for a higher standard hotel it is extremely disappointing, if I had of known what the room would look like I would’ve stayed somewhere in town and saved petrol, no photos of our room were shown online in advertising.
Stayed 1 night in Oct 2022

8/10 Good

Johnston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointed that “organised” parties seem to have preference at meal times. They had carpeted room with fire and good ambience whilst individuals were put in a smaller uncarpeted room with no ambience.
Stayed 1 night in Oct 2022

10/10 Excellent

Fiona

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Patricia

Stayed 1 night in Sep 2022

10/10 Excellent

Luc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5* all around!
We attended a wedding at the hotel and although we live locally we decided to stay the night. It's a great location and set in stunning grounds. First of all I want to say how wonderful everything was at the wedding. The venue, food and service were all perfect. The staff are a real asset to the hotel, friendly, helpful and really pay attention to detail. Our room was spacious clean and comfortable and the breakfast offered something for everyone. We thoroughly enjoyed our stay at Norwood Hall and would definitely recommend it. 5* all the way.
Stayed 1 night in Aug 2022

6/10 Okay

Catherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Started with a double room that had a mattress as hard as the floor. Upgraded the second night to a room with a king size. Bed was more comfortable but still very hard. Everything else was excellent.
Stayed 2 nights in Aug 2022

6/10 Okay

Gary

Traveled with group
Disliked: Property conditions & facilities, room comfort
Thought it would have been better!
To be honest I thought this hotel was going to be fabulous! The building is stunning. Rooms are not - my room had a shower over the bath. The shower has seen better days - not powerful and I didn’t find it very clean. The room was really hot and it felt stuffy. Breakfast - food wasn’t that great and to be honest a Premier Inn breakfast is much better. Staff I felt were quite snooty and looked down on you. The man who checked me in was lovely - other than that I wasn’t impressed with the staff. The wedding function room was lovely though.
Stayed 1 night in Jul 2022

8/10 Good

Albert

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Disabled toilets were in basement, had to take lift. Walking crutch got stuck in closing lift doors and doors not keen to open. Also a bit of a maze to find room from reception. Up floors, along windy corridor, down second lift, along corridor. £9 for a small club Sandwich
Stayed 2 nights in Jul 2022

10/10 Excellent

Lori

Stayed 1 night in Jul 2022

10/10 Excellent

Dylan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

10/10 Excellent

FIONA

Stayed 1 night in Jun 2022

10/10 Excellent

Michael

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2022

10/10 Excellent

Don W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4* Hotel and a 5* Experience
Very much enjoyed our 3 night stay at Norwood Hall Hotel. Parking was easy, wi fi was excellent. The setting and location is absolutely spectacular. The hotel is a gem, love the history, love the detail. Staff are exceptional in all areas from reception to the breakfast room to housekeeping. Upgraded, we were very happy with our room. The bed was comfortable and the room quiet. A great stay!
Stayed 3 nights in May 2022