Apartments close to Union Street
Posted Aug 14, 2016
We chose these apartments because of the proximity to shopping centers. And we were not disappointed, it's right in the middle of town.
There is nowhere outside the hotel to park a car and unload baggage. Knowing this ahead of time we called ahead and were told that we could stop on the Main Street and a porter would be available to help with out luggage. unfortunately no one was available when we arrived so we had to muddle through ourselves.
The washing machine in our apartment broke down the day we arrived. despite numerous reassurances that this would be repaired quickly, it was still broken when we checked out three days later. Very poor and inconvenient given we were at the end of our trip and traveling with two small children.
The Internet was unavailable for most of the three days we were there. On the rare occasions it was available the speed was so slow we couldn't actually access emails or anything else... Again promises to remedy this, reboot, etc ere all baseless. We could not check in online for our flight because we had no access when the flight opened.
There was no Manager or other senior person available during our stay so no one we could raise concerns with. Very disappointing and very poor customer service...
I clicked recommend bcause if you can get over the poor service, lack of Internet and initial access issues, the apartments are actually pretty clean and very well located.