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Reviews of Rosemount Palace

2 out of 5
Rosemount Palace
Caroline Place, Aberdeen, Scotland

Reviews

7.0

Good

Rating 10 - Excellent. 18 out of 121 reviews" "
Rating 8 - Good. 48 out of 121 reviews" "
Rating 6 - Okay. 33 out of 121 reviews" "
Rating 4 - Poor. 14 out of 121 reviews" "
Rating 2 - Terrible. 8 out of 121 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Alastair

Stayed 1 night in Sep 2023

4/10 Poor

Jessica

Disliked: Cleanliness, property conditions & facilities, room comfort
Save money a different way
They didn’t have our pre-paid reservation when we arrived. I should have taken that as a sign to go somewhere else and figure out reimbursement later, but we stayed. Barely slept with other guests shouting in the hallways at night.
Stayed 1 night in Aug 2023
Response from Grace on Aug 21, 2023
Good day Jessica, apologies that your stay was not as expected. There was a technical issue with our connectivity with Expedia which has now been resolved. We apologise that the other guests shouted in the hallways, we would put signs in public areas as a reminder that others may be sleeping and need their quiet. We hope you will stay with us again whenever you are in Aberdeen.

4/10 Poor

Gavan

Business traveler
Disliked: Staff & service
Not the best experience
This is what I had on my arrival. Eventually got the issue sorted reference the so called breakfast which was initially going to be a few biscuits. Owner and his assistant need to up their game when it come to being polite to their customers. Used this place many time and I think this maybe be the last. Was due back in 4 weeks booking 2 rooms however decided to take my business to an air b&b. The breakfast issue was sorted however this situation has left a bad taste and it’s the owner loss. They even had a dig as I took a complimentary mint at the desk. The room was not replenished with tea bags. They took all the biscuits away, thinking try to prove a point! When I did get a box of cereal I was given no bowl or spoon. When I asked for milk for the cereal I was told there was milk, it was the small tubs for the tea lol If you provide a service it should be of a standard even if you think your rate is cheap and manners go a long way!
Stayed 5 nights in May 2023
Response from Grace on May 23, 2023
Good day Gavan,Trust you are well. We informed you that since the Milk was needed in the morning, we would keep it in the fridge for you till then. And i brought you the milk first thing in the morning. The small tubs of milk was for Tea.You eventually took a picture of the free breakfast (which includes a fruit, cereal and croissant) but forgot to post that. We are always polite and respectful, and despite being very rude to us all, we still stayed respectful to you all through your stay. Do have a great day

6/10 Okay

Gavan

Business traveler
Liked: Property conditions & facilities, room comfort
Breakfast
Everything good apart from the continental breakfast that is not good, especially that you have to eat it in your room on a tray and everything is extremely cheap and cheerful. A bit of toast and some egg is not much to ask for :)
Stayed 1 night in Mar 2023
Response from Rossemount on Apr 10, 2023
Thanks for your feedback Gavan,We have since commenced serving breakfast in the dining area rather than bringing it to your day. You spoke, we have listened and acted. Kind regards

8/10 Good

Ali

Business traveler
Liked: Staff & service, property conditions & facilities
Good location. Basic, but adequate. Comfortable stay,
Stayed 2 nights in Feb 2023
Response from Rosemount Palace on Apr 15, 2023
Thank you Ali. Hope to see you soon

8/10 Good

Rosalind

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
my 2 nights away.
Stayed 2 nights in Dec 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

8/10 Good

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got upgraded to a double room which was nice. The lady on desk very pleaseant showed me around And shown me the kitchen if i needed told me times of breakfast but unfortunatly i would be leaving before 8 i would recommend 5 *
Stayed 1 night in Oct 2022

6/10 Okay

Alan

Traveled with family
Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Oct 2022

8/10 Good

Linda

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good points and bad!
Rooms could do with a bit of TLC, staff really friendly, check in very efficient, good parking, nice continental breakfast delivered to the room.
Stayed 1 night in Sep 2022

8/10 Good

Margaret

Business traveler
Liked: Cleanliness, staff & service, room comfort
Very relaxing comfortable stay...host was very friendly. Breakfast was lovely.. ensuite immaculate....a lick of paint in the bedroom would have made this a perfect stay 👌
Stayed 1 night in Sep 2022

8/10 Good

Joseph

Liked: Staff & service
Stayed 4 nights in May 2022

4/10 Poor

Gavan

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Return visitor
Stayed a few time and you get what you pay for however this time disappointed as no hot water, no cleaner, no change of towels, no bin empty and late breakfast. The main staff member is always nice and does try to assist. I was up graded from single to double room from day one that was great however all the issues above. Would I come back probably as it is good value and I would hope this was a one off :)
Stayed 5 nights in May 2022

6/10 Okay

Verified traveler

Traveled with group
Disliked: Cleanliness
Strange hotel attached to a life centre and church
My small single room did the trick for one night. Needed vacuuming and the shower was not priority sealed so there was water all over the floor after I showered. Breakfast was... unusual.
Stayed 1 night in Apr 2022

8/10 Good

Peter

Liked: Cleanliness, staff & service
Disliked: Room comfort
Need better mattress
Everything about the hotel, room and service was very good apart from the bed. The mattress was low on the body side and that caused me discomfort in sleeping.
Stayed 2 nights in Oct 2021

10/10 Excellent

Gavan

Stayed 1 night in Sep 2021

4/10 Poor

Margaret

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad stay
Was very disapointing only stayed for 1 night instead of the 8, it was ment to be a continental breakfast there was no choice of what you would like so we couldnt have breakfast and they didnt even over to get somthing else for us we were just told no sorry thats all we have ,apple juice 4 rolls and branflakes not what wat id call a breakfast.
Stayed 8 nights in Aug 2021

8/10 Good

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good central base
Value for money
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness
Uniqueness of a converted church. Great breakfast . Didn't like the thin walls.
Stayed 1 night in Oct 2019

6/10 Okay

Duncan

Disliked: Staff & service, property conditions & facilities
Not Luxury at all but you get what you pay for
When Making the booking I expected a Near enough Luxury stay as that is what was claimed in the site. well I was pretty disappointed when I got there to discover that it was a converted church and that it was used for local groups, functions and other things. On arrival after finding the building, we pressed the phone retrieve button and eventually someone came to book us in, straight away without asking or showing us the room which we booked he then told us he was changing our room to another seemingly better room and not upstairs but downstairs so would save us going upstairs. Well if that was a luxury room I was already booked into and he had changed it to a better one...I am sure now it would be prefect. Well it wasnt luxury and it wasnt perfect, it was old and dated and pretty poor looking on the eyes, the bathroom was a bit of a mess, it was old and less than basic and it was cold, although there was a radiator in it which i eventually turned up a bit and it kinda helped. Considering the room and the building, well I looked at it as though you get what you pay for and the cost was very cheep and that was excellent. The dining room for breakfast was the main entrance people could walk in and out, rreally it wasnt a nice place to sit and eat your breakfast and the staff were very unhelpful to be honest. it self was self service, so items were in hotplates in the corner of the room. The eggs were cold and stuck together and looked like they had been lying days
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness
Comfay beds.and Great staff very home from home x
Stayed 1 night in Oct 2019

2/10 Terrible

Scott

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Speechless
Panels on my bed broken. My bed was also on a slant so had to wedge it up with towels as I kept rolling off. Very noisy at night time also. Emailed hotel with pictures to complain. Had the worse sleep ever and was up for work early the next day. Still waiting on response from. Hotel. A full refund doesn't even do me justice. Had a hellish night.
Stayed 1 night in Sep 2019

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for short stay
Very pleasant stay. Very good value, included full English breakfast.
Stayed 2 nights in Aug 2019

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was as comfortable and clean, breakfast was good and only a short walk to town. Staff are friendly and helpful.
Stayed 1 night in Aug 2019

8/10 Good

Simone

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Unusual accomodation
Only a few TV channels working when we stayed this issue needs fixing. Great idea to convert a church to multi use facility serving community in many ways. More places should do this . Staff pleasant and helpful . Rooms pretty basic but did the job. Short on places to eat near by you need to drive in to town
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were ver freindly and helpful. Beautiful building and just what we needed. We will be back 😀😀
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and comfortable. Free wi-fi, parking and a nice choice for breakfast, Toast. cereal and a self-service cooked breakfast. Fantastic value, will definitely stay again.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Go for just a room, clean and functional. Seems to be an old church refuge in a church building. Limited personnel, not very nice.
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In an old church which is really cool. The staff member who checked us in gave us a tour to get us to our room. The details given by Expedia said there was no front desk which is not true, they just lock the doors after 11 pm. Breakfast was a decent array with cereal, toast, eggs, beans, sausages, bacon, coffee, tea. Room was nothing special but did well for a one night stay. It is a bit far from things, which we knew when we picked it but Aberdeen is a bit spread out so I would go a little more central next time, but was happy with our stay here!
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and common areas were clean and well maintained
Stayed 1 night in Jun 2019

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Graham - Rosemout Palace
Inexpensive, free parking in the city with good self service breakfast
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

4/10 Poor

Ian

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
the showers was terrible kept going red hot then cold. this has been my worst stay here ever. not happy with the shower everything else was ok.
Stayed 1 night in Mar 2019

6/10 Okay

Ian

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Nice place but shower was terrible.
This was the worst of my visits to this place. The shower was terrible boiling hot then cold. Really poor show. Please have it fixed for the next customer.
Stayed 1 night in Apr 2019

8/10 Good

Olufemi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean spacious rooms and bathroom.
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveler

Stayed 3 nights in Apr 2019

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities
Cheap, clean with a functional bed and a decent shower. A basic breakfast was included. This was worth exactly what I paid for it.
Stayed 3 nights in Apr 2019

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Nice and friendly staff, room was a nice cozy size. Your about a 15 minute walk away from Union Street and the shops. My only problem was that the walls were a little to thin, and could hear a person walking around the room. And then when there alarm went off at 6am, 6:05am and at 6:10 unlit they got up
Stayed 1 night in Apr 2019

6/10 Okay

james

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities
Was fine for the price but bit of astrange set up.
Stayed 2 nights in Mar 2019

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

8/10 Good

Duncan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019

10/10 Excellent

Morayo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beds are very comfortable, although do remember to bring your own toiletries. Overall I like it, it’s simple, comfortable and warm.
Stayed 1 night in Feb 2019

8/10 Good

IAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night solo stay
Staff were great and friendly ,breakfast was very good , only problem I had was bed was far too soft for me and I could hardly get any channels on tv but location was ideal for me and parking was free and easy to get a space.
Stayed 1 night in Feb 2019

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean
Nice clean and warm. It’s a shame you don’t get a full service on the TV. Most of the channels are news. Wi-fi is a bit slow.
Stayed 1 night in Jan 2019