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Sue at the front desk was very welcoming and helpful. It is very clean and a good value for the money. The location was good and access was easy. The breakfast is a bag with a sweet roll, water, fruit cup, and apple juice. My only issue is that hotels should now advertise this versus "free breakfast." Secondly, the person in the morning should have proactively offered me the "bag breakfast" versus having to have me ask for it. Overall, it was good one night's stay and I would recommend it.
The hotel had a very musty smell to it, our room had flys and bugs in it. There were black spots on our bed spread and sheets. Our bathroom wasn’t clean at all and had mildew. Wasn’t notified at check in that they weren’t doing breakfast.
Overall just not as advertised and disappointing. I ended up canceling my remaining nights.
The only negative was a few stains on the carpet and no dishes in the cupboards. Neither one was a big deal. The hotel was quiet, clean, nice staff, and super comfortable. I will definitely stay again.
Older rooms. Old ac/heater unit that was extremely loud and let cold air in. Loose toilet. Short man shower had lots of "black mold" looking patches. I'm not picky, but this one just about hit my limit. Surpassed husband's limit and may not be staying in a Super 8 anytime soon
For an older hotel, and you could tell it was older, the room was clean. My major gripe is the fact that there was only two outlets in the room. The one by the bed had lamp and clock, and other outlet had surge strip with microwave, fridge, tv, and coffee pot plugged into it. Had to unplug clock to charge phone and then use my CPAP machine
Clara
Stayed 1 night in Nov 2019
6/10 Okay
Stacy
Business traveler
Nov 3, 2019
Needs to be cleaned from top to bottom ... smells and bathroom needs to be updated the ceiling has dirty stuff falling from it
We chose the hotel for it's location and its parking accommodations. We had 2 vehicles one rather large.The room was a non smoking room but, had an ashtray. For an small extra charge I was able to bring in my pets. The cleaniess was okay. It did have nice sheets and pillows. The hotel is rather dated, it had a common area for visitors. The clerk was nice and helpful. It was quiet. I didn't eat breakfast but did notice it had cereal, toast,yogurt and coffee.
What I didn't like the room smelled like stale cigarettes.
Me
Stayed 1 night in Oct 2019
Response from GM on Oct 12, 2019
Thank you for your feedback on the Aberdeen Super 8 West. We apologize that there was an odor in your room. We currently are undergoing plans to renovate our hotel including going 100% smoke-free. We hope to see you again in the future for a chance to better serve you.
Having two rooms with door between, two TVs, two work tables and two sinks was great.
Yooper
Stayed 1 night in Oct 2019
Response from GM on Oct 12, 2019
Thank you for your review and positive feedback. We are glad you enjoyed your stay at the Aberdeen Super 8 West and look forward to seeing you again in the future.
I did not know my room was a smoking room which was i guess my fault. But wow did it ever smell like smoke coming from the next room. Dirty drawers and under the beds. Seemed outdated. Breakfast was nothing special, but better than nothing.
Verified traveler
Stayed 1 night in Aug 2019
4/10 Poor
Verified traveler
Jul 20, 2019
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Air conditioner was not working and and only had an upstairs room to move us too and I have a bad ankle
Very uncomfortable old beds and didn't get good rest at all and sore backs the next day. Small room in lower level that smelled musty and smoky even though non-smoking room. Noisy, could hear people walking above us, heard the train at all hours and trucks from the truck stop.
The truck stop next door made a lot of noise and our room was on that side. That was the only downer. The staff was very helpful and very pleasant. Facility was clean.
The location was very convenient. This property very much needs to be renovated. The bathtub area was very stained and lots of mildew and rust on the surround and fixtures. The heating unit was extremely noisy. There was also a musty smell in the room and hallway.
The front desk person was smoking just outside the front door while propping it open when we arrived, so the lobby smelled of smoke. The hallway on the second floor also smelled of smoke. The bathroom badly needs an upgrade. I noticed some stains on one wall in the bathroom which had not been properly cleaned. Otherwise, the room was OK.
Aga
Stayed 1 night in Mar 2019
2/10 Terrible
Verified traveler
Traveled with family and small children, Business traveler
There was no place to park. The snow was not cleared on a timely bases nor was it good clearing of snow.
Verified traveler
Stayed 3 nights in Mar 2019
10/10 Excellent
Verified traveler
Feb 11, 2019
Liked: Cleanliness, staff & service
Verified traveler
Stayed 1 night in Feb 2019
4/10 Poor
Verified traveler
Business traveler, Traveled with family
Feb 9, 2019
We were very disappointed that every room is smoking and we are not smokers. Tossed and turned the entire night all of us got headaches because of the heavy smoke smell. Now all of our belongings smell like smoke. Gross!!!!!!
Room was not nonsmoking. It smelt like people have been smoking in the room for years. The bathtub shower has dirt stains as does the room. Smaller than what I thought it would be. Smelt moldy and with allergies it was tough.
Verified traveler
Stayed 2 nights in Oct 2018
8/10 Good
VW, Madison, WI
Oct 14, 2018
Liked: Cleanliness, staff & service, room comfort
It is an older property, nothing fancy, but it was clean and comfortable. Comfy bed and very nice bedding. The breakfast was a little sparse, but adequate. It was the staff that made it an exceptional stay. Everyone I encountered was so incredibly helpful and friendly- even when I had to catch an airport shuttle at 3:45 am. I would definitely stay here again!
Tub was dirty, the a/c didn’t work very good, issues with mini fridge
Maria
Stayed 2 nights in Jul 2018
Response from Shane on Jul 24, 2018
Thank you for taking time to give us feed back on your stay at the Super 8 West.
We take your concerns very serious and are addressing the issues with the room.