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Reviews of TownePlace Suites by Marriott Aberdeen

2.5 out of 5
TownePlace Suites by Marriott Aberdeen
402 Norwood Street South, Aberdeen, SD

Reviews

9.0

Wonderful

Rating 10 - Excellent. 89 out of 146 reviews" "
Rating 8 - Good. 40 out of 146 reviews" "
Rating 6 - Okay. 9 out of 146 reviews" "
Rating 4 - Poor. 4 out of 146 reviews" "
Rating 2 - Terrible. 4 out of 146 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Roger Cindy

Traveled with family
Liked: Amenities
It was very nice
Stayed 1 night in Apr 2024

6/10 Okay

Jeremy

Traveled with group, Traveled with pets, Traveled with family
Liked: Staff & service, amenities
Had dirty sheets left in a dresser from prevous guest and cold showers two days.
Stayed 3 nights in Nov 2023

8/10 Good

Edward E

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very good night stay. We were able to get coffee and some toiletries that we needed, the staff were very friendly and accommodating. Thanks
Stayed 1 night in Nov 2023

8/10 Good

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Susan

Traveled with partner
Liked: Cleanliness, staff & service
Clean but basic
Stayed 4 nights in Sep 2023

10/10 Excellent

donna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Maggie

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Super great stay from check in until departure! Front desk staff was very kind, clean rooms, great hot breakfast and a pool/hot tub perfect for families! We will absolutely stay in the 1 bedroom suite again. It was obvious our room was recently updated.
Stayed 2 nights in Jun 2023

10/10 Excellent

james

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to
Stayed 2 nights in May 2023

10/10 Excellent

Chad

Traveled with family
Liked: Cleanliness
Clean, spacious, good breakfast
Stayed 1 night in May 2023

8/10 Good

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023

10/10 Excellent

Tammy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Brian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

Raymond

Traveled with family
Liked: Cleanliness, staff & service, amenities
The rooms are great. The kitchen with basic dishes and full size refrigerator is very helpful. Being able to spread everyone around with 2 bedrooms is wonderful. The biggest problem was that the washing machine I used did a terrible job spinning clothes. Then one of the two dryers didn't heat at all. Laundry machines are a nice amenity, but better when they work properly.
Stayed 3 nights in Feb 2023

10/10 Excellent

jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 4 nights in May 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy with choice
Very clean hotel with good services.
Stayed 2 nights in Jan 2022

2/10 Terrible

Michael

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
I have stayed at MANY Marriott hotels, and more hotels that I can count- and I've never had to ask the front staff for new bedding. When I moved the pillows, there was clearly EAR WAX and a couple of pieces of hair next to it. The sheets were DISGUSTING and the bed was fully made! Whoever was in charge of cleaning obviously CHOSE not to change the bedding, only make the bed. This lazy, extremely non hygienic way of doing things- cost a poor review and potentially a customer. My husband did however get a sincere apology from one of the staff, she did not make excuses. She did seem to be truly upset by the situation and she said that she herself examined the sheets and could clearly see how disgusting they were. We did appreciate the apology, but we probably won't be staying in this hotel again.
Stayed 1 night in Dec 2021

2/10 Terrible

Julie

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Moldy bathroom
The bathroom had hair and mold in it. The guests in the floor above were loud and the hotel did nothing to fix it.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2021

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would never recommend this property to even Jeffery Epstein
Stayed 1 night in Jun 2021

8/10 Good

Russell

Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and orderly, and the staff was friendly and fast with service. We enjoyed how our room was larger than we were expecting, though that might be because of the location within the hotel (3rd floor, above the pool). Even with being above the pool, it was pretty quiet, though sometimes we could hear echoes. So the room was well-insulated.
Stayed 1 night in Jun 2021

10/10 Excellent

Adam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2021

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Not happy they charged me $30 for "incidentals" they have not returned.
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2021

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The room types are great. The room we booked had 2 bedrooms so everyone could spread out. The problem was the cleanliness. The furnished dishes and silverware were not clean. There was a pair of pants under one of the beds that wasn't from our group.
Stayed 3 nights in Mar 2021

8/10 Good

Miranda

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

6/10 Okay

Verified traveler

Business traveler, Traveled with pets
Liked: Cleanliness
Surface was new... however, older plumbing (sinks) with newer countertops. They should have replaced the sinks too. AC in living room blew nothing but cold air. Staff did not wear masks. COVID is running ramped in SD.
Stayed 4 nights in Jan 2021

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super!
This was a great place. Super clean and very comfortable. Staff was very friendly and nice.
Stayed 2 nights in Sep 2020

10/10 Excellent

Robbin, Mandan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the fact the hotel was so quiet and comfortable. Just what we were looking for
Stayed 1 night in Sep 2020

8/10 Good

Verified traveler

Stayed 2 nights in Sep 2020

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice amenities
Amazing room. Very nice amenities
Stayed 1 night in Aug 2020

10/10 Excellent

Jen, Blaine, MN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel. Rooms are clean. Staff are friendly. Very pleased. I will definitely stay here again. Loved it!
Stayed 1 night in Aug 2020

8/10 Good

Verified traveler

Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveler

Stayed 6 nights in Jun 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick stay but beautiful room. I loved relaxing in the cozy bed!
Stayed 1 night in Nov 2019

10/10 Excellent

Jeremy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was HUGE and very clean, the beds were comfy and the staff was friendly. The pool area was very nice, the only con was the pool area was out of towels. I cant rate their breakfast as we didn't eat there. I would stay here again.
Stayed 1 night in Sep 2019

10/10 Excellent

Rothmar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Aug 2019

4/10 Poor

Shenan, Newport News, VA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It's hard to believe this is a Marriott property. I've stayed at multiple Marriott brand hotels this year due to all the travel I do for work. I had to move rooms 3 times due to cleanliness. The first room had the most musty mold smell, hair in the tub, and the plates in the cabinet still had food stuck to them. The smell alone was giving me the worst headache. The second room had bugs crawling across the kitchen floor when I walked in and mold growing in the shower. The third room was fine with the exception of the outlets in the kitchen not functioning. Needless to say I felt like I was staying at an overpriced Motel 6. I will not stay here again as the property seems to be falling apart faster than they can keep up.
Stayed 4 nights in Aug 2019

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aberdeen
The hotel was great, the pool area was "old" feeling.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good night stay.
Nice hotel and room. Wish the pool had hand rails on the first part to get in. I am not bad enough for the chair to get into the pool, but I need something to hold on to since I am unsteady. Hot tub was great. Kids had fun in the pool. Eggs were a little dry at breakfast. Would definitely stay there again. Love the little kitchen in our suite.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too much noise for neighbors of closest rooms Cant sleep
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2019

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, little details make the difference
Great hotel. We had a suite with a kitchenette and 2 bedrooms. We were surprised to see that the kitchenette was stocked with cooking utensils and dinnerwear. The beds were great, and the overall stay was wonderfull.
Stayed 1 night in May 2019