Ratings based on 187 Verified Reviews

They paid and stayed. We double-checked.
2.3 out of 5
48% of guests recommend
2.7 Room cleanliness
2.6 Service & staff
2.8 Room comfort
2.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler from Dallas

als

Posted Jul 30, 2016
Pros: on the positive it is located right next to whataburger and if you have a lot of laundry to do of they will let you use their industrial washer
Cons: hotel needs a interior decorating remodel from all aspects
Location: whataburger, south abilene, location is another convenient upside to this particular hotel
hotel is a little run down and obviously privately owned.. staff is friendly and provides good service within the limits of their facilities.. if it is at the lower end of your price range I would recommend a different locale... on the positive it is located right next to whataburger and if you have a lot of laundry to take care of they will let you use their industrial size commercial washers (if you ask politely) which knocked out what generally takes 3-4 loads in one load and didn't damage my clothes which i was concerned about
Comment from Hotel Management
Aug 1, 2016 by Management, Hotel Management
Thank you Creighton for taking the time to review your experience at our hotel. We at Abilene Luxury Suites work hard to give our guests a comfortable, relaxing, and refreshing stay. We hope we have the opportunity to serve you again. Have a great week!
1 out of 5
by Robert from Mission Tx

The most horrible Hotel.

Posted Jul 22, 2016 on Hotels
This hotel is horrible on top of all that hotel.com fail to process my reservation. By the grace of God at midnight the front desk managed to find the last room with one bed for me and my family of 4 upon arriving to the room it was hot the door lock did not work the hotel had to get me a fan because the AC was not working properly did not sleep for half of the night the hotel was surrounded by creepy people and people were smoking including the front desk Inside the Hotel when I finally woke up in the morning the hotel lied about having free breakfast there was nothing not even a cup of coffee we tried using the coffee pot in the room but when we put the filter in the coffee pot there was cigarette ashes in there this is the most horrible Hotel I have ever been to will never make a reservation through hotels.com or stay at this hotel.
Comment from Hotel Management
Jul 26, 2016 by khasim, Hotel Management
We apologize for the bad experience you had at our property last week. Our entire staff has seen and has been briefed about your review. It is completely unacceptable to ownership and management that a guest of our leaves with such a bad taste in their mouth. In the future no matter where you stay, please inform the front desk if you are experiencing such issues. Have a good week.
1 out of 5
by A verified traveler

terrible hotel. Dirty,

Posted Jul 20, 2016
Terribly dirty, no towels, no washcloths. Manager was informed that the room was not very nice and he replied, " Do you want your money back? I'll give it back but you won't find another hotel in Abilene because they are all full." He was correct about that, no decent hotels had any vacancies. will never stay here again!
Comment from Hotel Management
Jul 26, 2016 by Management, Hotel Management
We at Abilene Suites are extremely disappointed that you were not happy with your stay. Our entire staff has been informed and seen your review. We appreciate our guests open and honest feedback. We hope you have a great week.
3 out of 5
by Fredrick

Ok hotel

Posted Jun 12, 2016 on Hotels
Great location breakfast with nothing but cereal rooms are clean hotel itself was OK
Comment from Hotel Management
Jun 18, 2016 by khasim, Hotel Management
Thank you Frederick for your honest review. We apologize for breakfast but it's just not one of the many amenities that we do offer; however, we at Abilene Luxury suites take our guest's feedback very seriously and are always open to suggestions. Thank you for choosing us and we hope you come see come us again,
1 out of 5
by A verified traveler

Unhappy

Posted May 30, 2016 on Hotels
Pool listed but unavailable. Room was booked wrong on their end. I booked double queen beds but ended up with a king size and sofa bed. No smoke alarm, wires hanging from ceiling. No discount was offered for the inconvenience of the room issue either.
Comment from Hotel Management
by khasim, Hotel Management
We at Abilene Luxury Suites are extremely disappointed you were not satisfied with your stay. Our staff has been addressed on the inconveniences's you experienced and every issue you had has been addressed. Hopefully we can have another opportunity to serve you again in the future.
1 out of 5
by Jose

Posted May 16, 2016 on Hotels
Comment from Hotel Management
by khasim, Hotel Management
Jose, I hope we can have the opportunity to serve you again. We are disappointed in your disappointment!
4 out of 5
by Ruth

Posted May 15, 2016 on Hotels
Comment from Hotel Management
May 18, 2016 by khasim, Hotel Management
Thank you Ruth for taking the time to give us your kind feedback. We at Abilene Luxury Suites hope we have a chance to serve you again in the future!
3 out of 5
by A verified traveler

Okay hotel, but a little high priced

Posted May 14, 2016 on Hotels
it was okay, but the room was outdated. as far as the pics on wall and lamp shades. I just figured for 100 bucks it would be more up to date.
Comment from Hotel Management
May 17, 2016 by khasim, Hotel Management
Thank you for your feedback. We welcome open and honest reviews and try to make our hotel the best it can be each and every day. Hopefully we have a chance to serve you again in the future. Have a great week!
1 out of 5
by A verified traveler

Posted May 10, 2016 on Hotels
Comment from Hotel Management
Jul 23, 2016 by khasim, Hotel Management
We apologize for your unhappiness with our hotel. Our entire staff is working every day to improve. Have a great week!
2 out of 5
by Jennifer

Posted May 9, 2016 on Hotels
Comment from Hotel Management
Jul 23, 2016 by khasim, Hotel Management
Thank you Jennifer for your feedback. Our entire staff is working night and day to improve our hotel and service in all areas possible. We hope you give us another chance to serve you again in the future!