Why bother with a reservation?
Posted Mar 14, 2017
I wish I could say how my experience at this hotel was. The problem is, we didn't get to stay there. I reserved and fully PAID for our room in January. On March 10th I arrive after a four hour drive in the dark to find that they have overbooked their hotel. I realize that I'm not a hotel management expert but in my mind, X number of rooms = X number of reservations. The manager on duty said they would find me a room at another hotel but did not offer an explanation. When I told her we were in town for a tournament and asked what the problem was, she said that the tournament had booked all of the rooms. Bull. There was ONE other family staying there from the tournament (small tennis tournament).Then she said that there were flooding problems. Right. Why not just say, "Hey, I am so sorry, we really messed up?" The one good thing about this experience was Expedia. Their relocation person made sure I was happy with the next hotel I needed to find in the dark. At the end of the day, we ended in up in a nice hotel and my kids were happy. Expedia was great. But am I ever going to stay at this hotel? Not a chance. For some context, I lead groups of students throughout Europe during the summers and while hiccups at hotels can be expected and flexibility is required, I have never had this happen before. Not in Turkey, Greece, or even Costa Rica. In Abilene? Guess so.
Comment from Hotel Management
Mar 17, 2017 by Manager, Hotel Management
Thank you for taking the time to review the Fairfield Inn & Suites Abilene. I'm very sorry that we weren't able to accommodate your reservation. We work hard to keep these situations from happening, but unfortunately, due to last minute, unforeseen maintenance issues, they do occur. We understand how frustrating this is for our guests and do our best to make up for this. I hope that if you are ever back in the area, we will have a chance to host you.