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Reviews of Hampton Inn & Suites Abilene I-20

2.5 out of 5
Hampton Inn & Suites Abilene I-20
3526 W Lake Rd, Abilene, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 577 out of 1001 reviews" "
Rating 8 - Good. 252 out of 1001 reviews" "
Rating 6 - Okay. 83 out of 1001 reviews" "
Rating 4 - Poor. 43 out of 1001 reviews" "
Rating 2 - Terrible. 46 out of 1001 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

joel, Garland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Rosario G, Las Vegas

Liked: Cleanliness, amenities
Professional friendly staff. Clean spacious suite. Great hot breakfast options.
Stayed 1 night in Apr 2024

10/10 Excellent

Greg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The woman running breakfast was extremely friendly and she kept the area clean and well-stocked.
Stayed 1 night in Mar 2024

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Welcoming attitude. I felt like I was home. Thanks!
Stayed 1 night in Mar 2024

10/10 Excellent

John, Corrales

Traveled with family
Liked: Amenities, property conditions & facilities
Recently updated. Nice
Stayed 1 night in Mar 2024

10/10 Excellent

Peter

Liked: Cleanliness
Stayed 1 night in Feb 2024

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

John, Corrales

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2024

10/10 Excellent

Rudy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value, great service, outstanding location
Stayed 1 night in Dec 2023

8/10 Good

Kyle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great. Staff went above and beyond to let me stay because Expedia failed to follow up on confirming my reservation with the hotel. Not so sure I’m gonna be using that app again. This is the second time this has happened and that I was on my phone with them at the hotel for over 25 minutes
Stayed 1 night in Dec 2023

10/10 Excellent

James

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was fine.
Stayed 1 night in Dec 2023

6/10 Okay

Charlene

Traveled with family
Liked: Staff & service, room comfort
Not up to Standard
Not up to Hampton Inn standards. The best part was the comfy bed! I always appreciate that!
Stayed 1 night in Dec 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

David

Stayed 1 night in Nov 2023

2/10 Terrible

Kevin

Stayed 1 night in Nov 2023
Response from Casey Fletcher-Front Office Manager on Nov 14, 2023
We are very sorry to hear you didn’t have a great experience at our hotel. Our mission is to deliver excellent guest experiences, so we do apologize for letting you down.

8/10 Good

Patricia

Traveled with partner
Liked: Staff & service
Raggedy towels. Not enough towels. Somewhat dirty, hair on floor
Stayed 1 night in Nov 2023
Response from Casey Fletcher, Front Office Mnager on Nov 9, 2023
We apologize that your room was not up to our normal standards. We take pride in providing exceptionally clean and comfortable stays for all of our guests and will make corrections to ensure this does not happen again. Your feedback is greatly appreciated and we hope you chose to stay again in the future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Front Office Manager on Sep 25, 2023
Thank you for staying with us at Hampton Inn & Suites. I hope we achieved our goal of making your stay memorable by providing outstanding service. We strive to make every experience at Hampton Inn & Suites one you will remember.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restful and comfy.
Great room, comfy. Yummy morning buffet.
Stayed 1 night in Sep 2023
Response from Front Office Manager on Sep 25, 2023
Thank you for staying with us at Hampton Inn & Suites. I hope we achieved our goal of making your stay memorable by providing outstanding service. We strive to make every experience at Hampton Inn & Suites one you will remember.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
We have stayed many times at this hotel, but on this trip we had a smaller room with smaller beds and noises beds :-(
Stayed 3 nights in Aug 2023
Response from Front Office Manager on Sep 25, 2023
We are very sorry to hear you didn’t have a great experience at our hotel. Our mission is to deliver excellent guest experiences, so we do apologize for letting you down. We have taken your feedback seriously, and will strive to make improvements accordingly.

10/10 Excellent

Zach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed and nice tv for game console. Ac was cold and shower was hot. Good was good and you can’t complain for these things anymore.
Stayed 2 nights in Sep 2023
Response from Front Office Manager on Sep 25, 2023
Thank you for staying with us at Hampton Inn & Suites. I hope we achieved our goal of making your stay memorable by providing outstanding service. We strive to make every experience at Hampton Inn & Suites one you will remember.

10/10 Excellent

Maria

Stayed 1 night in Aug 2023
Response from Front Office Manager on Sep 25, 2023
Thank you for staying with us at Hampton Inn & Suites. I hope we achieved our goal of making your stay memorable by providing outstanding service. We strive to make every experience at Hampton Inn & Suites one you will remember.

10/10 Excellent

John J

Business traveler, Traveled with family
Liked: Amenities, property conditions & facilities
Great people
Stayed 4 nights in Aug 2023
Response from Front Office Manager on Aug 14, 2023
Thank you for staying with us at Hampton Inn & Suites. I hope we achieved our goal of making your stay memorable by providing outstanding service. We strive to make every experience at Hampton Inn & Suites one you will remember.

10/10 Excellent

richard

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its close to my neurologist office. Always love taying here. And everyone is so nice 💗
Stayed 1 night in Aug 2023
Response from Front Office Manager on Aug 11, 2023
Thank you for staying with us at Hampton Inn & Suites. I hope we achieved our goal of making your stay memorable by providing outstanding service. We strive to make every experience at Hampton Inn & Suites one you will remember.

10/10 Excellent

Coty

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Front Office Manager on Aug 9, 2023
Thank you for staying with us at Hampton Inn & Suites. I hope we achieved our goal of making your stay memorable by providing outstanding service. We strive to make every experience at Hampton Inn & Suites one you will remember.

10/10 Excellent

Nashely

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the university but didn’t like the fact that random people with no key can just walk right in behind you, use the facilities and then leave. Overall, I’d stay again.
Stayed 1 night in Aug 2023
Response from Front Office Manager on Aug 9, 2023
Thank you for staying with us at Hampton Inn & Suites. I hope we achieved our goal of making your stay memorable by providing outstanding service. We strive to make every experience at Hampton Inn & Suites one you will remember.

6/10 Okay

Chris

Traveled with family
Liked: Amenities, property conditions & facilities
I paid a premium price and recived no service My room was not cleaned no fresh towels Upon entry they were using a scented cleaner which i am allergic It was so strong felt like she sprayed it in my face
Stayed 2 nights in Aug 2023
Response from Front Office Manager on Aug 9, 2023
We are very sorry to hear you didn’t have a great experience at our hotel. Our mission is to deliver excellent guest experiences, so we do apologize for letting you down. We have taken your feedback seriously, and will strive to make improvements accordingly.

10/10 Excellent

MICHAEL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stay was great. Rooms are nice and clean. Bed was a little too firm for us but over all it was a nice stay.
Stayed 1 night in Aug 2023
Response from Front Office Manager on Aug 9, 2023
Thank you for staying with us at Hampton Inn & Suites. I hope we achieved our goal of making your stay memorable by providing outstanding service. We strive to make every experience at Hampton Inn & Suites one you will remember.

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely stay here again
Great, friendly staff. Room was very spacious. Had a great night’s sleep. :)
Stayed 1 night in Jul 2023
Response from GM on Jul 31, 2023
Thank you for staying with us at Hampton Inn & Suites. I hope we achieved our goal of making your stay memorable by providing outstanding service. We strive to make the experience at Hampton Inn & Suites one you will remember.

10/10 Excellent

Steve

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from GM on Jul 31, 2023
Thank you for staying with us at Hampton Inn & Suites. I hope we achieved our goal of making your stay memorable by providing outstanding service. We strive to make the experience at Hampton Inn & Suites one you will remember.

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from GM on Jul 31, 2023
Thank you for staying with us at Hampton Inn & Suites. I hope we achieved our goal of making your stay memorable by providing outstanding service. We strive to make the experience at Hampton Inn & Suites one you will remember.

2/10 Terrible

dong hee

Stayed 1 night in Jun 2023
Response from GM on Jul 1, 2023
We are very sorry to hear you didn’t have a great experience in our hotel-our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

10/10 Excellent

Ralph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very. Lean and good breakfast and close to our lake
Stayed 1 night in Jun 2023
Response from GM on Jul 1, 2023
Thank you for staying with us at Hampton Inn & Suites. I hope we achieved our goal of making your stay memorable by providing outstanding service. We strive to make the experience at Hampton Inn & Suites one you will remember.

10/10 Excellent

thomas phillips

Stayed 1 night in Jun 2023
Response from GM on Jul 1, 2023
Thank you for staying with us at Hampton Inn & Suites. I hope we achieved our goal of making your stay memorable by providing outstanding service. We strive to make the experience at Hampton Inn & Suites one you will remember.

10/10 Excellent

Abbygale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from GM on Jul 1, 2023
Thank you for staying with us at Hampton Inn & Suites. I hope we achieved our goal of making your stay memorable by providing outstanding service. We strive to make the experience at Hampton Inn & Suites one you will remember.

10/10 Excellent

Marvin, Rockwall

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Close to the interstate. Very clean and the staff are nice They don’t offer Splenda. So bring your own Don’t walk the neighborhood behind the hotel. Trailer park with lots of dogs
Stayed 1 night in May 2023
Response from GM on Jun 6, 2023
Thank you for staying at Hampton Inn & Suites. I will make sure we have Splenda in the future.

6/10 Okay

Lisa

Stayed 1 night in Jun 2023
Response from GM on Jul 1, 2023
We are very sorry to hear you didn’t have a great experience in our hotel-our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

10/10 Excellent

Chris

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Just a bit worn is some places, but not badly. No unpleasant or strong odors. Fitness room adequate.
Stayed 1 night in Apr 2023
Response from GM on Jun 6, 2023
Thank you for staying at Hampton Inn & Suites. We are under renovations so hopefully next time you come it will be all new.

10/10 Excellent

Jeremy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Lori

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and very nice staff!
Stayed 1 night in Apr 2023

2/10 Terrible

Paula

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was horrible. The toilet handle fell off in our hand no toilet paper, move us in middle of night to another room the tv didn’t work…then could not walk thru hallway because of furniture and beds being swapped out because of renovation. Management was not helpful because we did reservation with Expedia.
Stayed 2 nights in Mar 2023

10/10 Excellent

Terri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Tommie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A comfortable stop on a cross-country move, although not many options for dining in walking distance. The breakfast bar was much better than average, with an attentive chef/staff.
Stayed 1 night in Mar 2023

10/10 Excellent

Evie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly folks make the stay along with the snacks for the road. Great security too. Safe for solo women travelers.
Stayed 1 night in Mar 2023

10/10 Excellent

Evie

Business traveler
Liked: Cleanliness
Complementary fruit Care for each person Frig n microwave Clean n attractive
Stayed 1 night in Feb 2023
Response from Alecia Linahan-GM on Feb 28, 2023
Thank you for your positive comments

2/10 Terrible

Dana

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This reservation for two rooms was paid for at booking. I stayed at the hospital with my very ill brother and my husband and son went to check in. They were both charged for a room. I have a feeling this was not the first Expedia booking they had ever faced, so I completely don't understand why we now must wait to be reimbursed. What a mess!
Stayed 1 night in Feb 2023
Response from Alecia Linahan-GM on Mar 6, 2023
I am so sorry. When reservations are made thru a 3rd party is very difficult to get refund and we are unable to do at the hotel level.

2/10 Terrible

Crystal

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Room dirty, bath tub with rust and ring, dim lights in room, breakfast was gone by 7AM, didn’t sleep at all because you could hear the next room snoring through the walls, stayed 1 night, booked 4 and they refused to refund. It was so bad, I just left after 1 night!
Stayed 4 nights in Jan 2023
Response from Alecia Linahan-GM on Feb 28, 2023
Sorry for your stay not being good. We are under renovations and hopefully you will give us another opportunity