Ratings based on 230 Verified Reviews

4.1 out of 5
80% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from College Station, TX

Quick and easy!

Posted Apr 3, 2017
Pros: Staff attitude, coffee bar, fast check in
Cons: Room upkeep
Check in was very fast, staff was very attentive. The coffee bar was a nice amenity. The bathroom floor was a little sticky, and some tiles were cracked, but besides that, the room was nice!
3 out of 5
by A verified traveler from Wylie, TX

Except for THAT!

Posted Apr 2, 2017
Everything seemed great until the cockroach crawled across the bathroom floor!
5 out of 5
by Steven

My go-to hotel in Abilene--highly recommended

Posted Jan 19, 2017 on Hotels
My second time at this location. Barring any major issues, it will be my go-to hotel in future stays in Abilene. Nice lobby (including a long, beautiful, wood table); friendly, helpful staff; safe area; clean,quiet, comfortable room. The mattress was a little firm for me (a pillow-top would have be ideal), but not uncomfortable. Plush pillows; fresh, clean bath and bed linens. I don't use the tub, so I liked that the shower was walk-in and had a tall shower head that delivered good water pressure. The bathroom door closed on its own, which became inconvenient when moving between the bathroom and room repeatedly. Remote on TV was a challenge--it had to be close and pointed at exactly the right angle to change channels. Keurig coffee maker (with several pods and accompaniments), mini-fridge, and microwave oven. Office chair suitable for long-term sitting, uncluttered desk with multiple outlets (would like to have had USB charging hub on desk, also). Breakfast, though not free, was worth the nominal price. Staff at breakfast bar were friendly and offered great service. Full-service bar after 5:00 staffed by knowledgeable, attentive bartender. Though I didn't use them this trip, there is an indoor pool, exercise room, and guest laundry facilities. Property close to mall (with theater), restaurants, and upscale grocery store. Overall, a very pleasant experience. I will return regularly and highly recommend it to other travelers.
3 out of 5
Recommended
for Everyone
by A verified traveler from B

Close to shopping and restaurants

Posted Jan 17, 2017
Hotel was nice, staff was nice, business center was easy to print out boarding passes for our flight to leave. Close to mall and restaurants
5 out of 5
by Hilda

This traveler left a rating score only Posted Dec 31, 2016 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 14, 2016 on Hotels
1 out of 5
by A verified traveler

Probably the worst customer service ever

Posted Dec 12, 2016 on Hotels
When we arrived for our stay, the AC was on in the room during the middle of winter, and the room was less than 60 degrees F. We adjusted the thermostat to 70 degrees, and the heater turned on, stayed on, and would not turn off despite turning off the unit at the thermostat. By 1:00am, the room was 86 degrees. The front desk did not seem to care, and simply stated they "would notify maintenance". The issue was never resolved, and the hotel did not offer to change our room or make concessions of any kind. I was very disappointed with the customer service, and I will not be staying at any Hilton hotel again.
3 out of 5
by A verified traveler

Posted Dec 4, 2016 on Hotels
The bed was very hard and didn't have access to Wi-Fi
5 out of 5
Recommended
for Everyone
by A verified traveler from Frisco, TX

Posted Nov 30, 2016
Very Clean and New. Friendly Staff!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 30, 2016 on Hotels