Exterior

Reviews of Holiday Inn Express And Suites, an IHG Hotel

2.5 out of 5
Holiday Inn Express And Suites, an IHG Hotel
1802 E Overland Trail, Abilene, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 401 out of 773 reviews" "
Rating 8 - Good. 241 out of 773 reviews" "
Rating 6 - Okay. 75 out of 773 reviews" "
Rating 4 - Poor. 39 out of 773 reviews" "
Rating 2 - Terrible. 17 out of 773 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Sheryl, Mabank

Traveled with family
My husband is disabled. We get to the hotel and they tell us the elevator is not working. My husband can’t climb stairs and the couldn’t accommodate us with a ground floor room. Now you won’t give me my money back.
Stayed 1 night in Mar 2024

4/10 Poor

Jaime

Disliked: Cleanliness, staff & service, property conditions & facilities
Elevators were broken for 2 days. Front staff was aloof and not friendly.
Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Clean rooms. Lovely stay.
Stayed 2 nights in Feb 2024

10/10 Excellent

Brook

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room.
Stayed 1 night in Feb 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and great customer service
Stayed 1 night in Feb 2024

4/10 Poor

Lloyd

Traveled with group, Business traveler
Disliked: Cleanliness
The bathroom floor was gross. had gop of black hair stuck to the floor Safe did not work, error code... ceiling fan did not work no real over all light except in far corner. desk lamp and two bed lights The closeth was very small with the safe taking up much room and not much space for hanging clothes.
Stayed 2 nights in Feb 2024

4/10 Poor

Mariella

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front dress clerk that checked me out was rude and seemed to just not want to be there. They also didn’t have breakfast the morning of our stay. The water pressure for the shower was extremely low. I love staying at Holiday Inns it’s my go to hotel when I travel but this one was just not it
Stayed 1 night in Jan 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front desk was very friendly and helpful!
Stayed 1 night in Jan 2024

10/10 Excellent

Nick

Traveled with family
Liked: Property conditions & facilities
Beds were comfy
Stayed 1 night in Jan 2024

10/10 Excellent

Nick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and organized.
Stayed 2 nights in Jan 2024

8/10 Good

June

Traveled with family
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Raquel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a very nice place to stay I recommend it to anyone who is interested in staying there.
Stayed 1 night in Jan 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Family enjoyed the stay. Will stay here again and the breakfast was great.
Stayed 3 nights in Dec 2023

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Gerald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
convenient, quiet
Stayed 2 nights in Nov 2023

10/10 Excellent

WILLIAM

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent and very accommodating. The room was clean and very comfortable. The price was a bargain!!! Well done!!!
Stayed 1 night in Nov 2023

10/10 Excellent

Donald

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Nice clean hotel. Relatively new, or so it seems.
Stayed 1 night in Nov 2023

10/10 Excellent

Marisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet
Stayed 1 night in Nov 2023

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
I would definitely stay here again.
Stayed 1 night in Nov 2023

8/10 Good

Kelli

Stayed 1 night in Nov 2023

6/10 Okay

Kyle

Business traveler
Disliked: Property conditions & facilities
Not the quality I was expecting from IGH. Busted chair, noisy fridge. Not a huge deal, just not what was expected for the money spent
Stayed 3 nights in Oct 2023

6/10 Okay

maria, ODESSA

Stayed 3 nights in Oct 2023

8/10 Good

Debra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent ACU destination
We have stayed twice at this hotel and pleased both times. Flawless check in and friendly staff. Sharon who seems to work evening shifts very nice. Only issue is one nice elevator alarm kept dinging throughout the night but they call a repair man the next day. Beds are very comfortable. Close to ACU and convenient for restaurants and back and forth to campus.
Stayed 3 nights in Oct 2023

8/10 Good

Allison

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Todd

Traveled with family
Liked: Cleanliness, staff & service
Little clean up in lounge area where we ate breakfast - mow grass - couldn’t see small sign by access road
Stayed 2 nights in Oct 2023

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Michelle

Liked: Cleanliness, property conditions & facilities
I was surprised to see how great the facility looked when I walked in! It was clean and smelled clean, the room was very comfortable and looked great. I will definitely be staying here again.
Stayed 1 night in Oct 2023

10/10 Excellent

Ruben

Stayed 1 night in Oct 2023

4/10 Poor

Misty

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Phil A

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay with value pricing.
Very nice front desk lady. Comfortable. Shame don’t over a bit more in food and drink, as nothing close for lunch or dinner.
Stayed 2 nights in Sep 2023

10/10 Excellent

Jeaneth

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Sep 2023

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Annahleise

Traveled with partner
Liked: Amenities
This was a good place to stay. Nice overall. Bathroom could have been cleaner around the edges and floor. Very convenient to ACU.
Stayed 2 nights in Sep 2023

8/10 Good

Brady

Stayed 1 night in Sep 2023

4/10 Poor

Melissa

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst hotel I have ever stayed at. I chose this hotel because it had good reviews, but boy was i disappointed. When we checked in we were told the pool would be closed. My daughter was in tears because she was so excited about swimming in the pool. The room I booked was non refundable so we had no choice & the cost was expensive. The elevator kept getting “stuck” so we used the stairs most of the time. There was a dead bug in our room, the hallway light to our room didn’t work. The kids wanted it on for a nightlight, but didn’t have a choice. There was a leak from the ceiling by the breakfast buffet. I was expecting so much more for how much we paid. We won’t be staying there again!

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was excellent and staff very courteous and caring....
Stayed 1 night in Aug 2023

8/10 Good

Nichole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Everything was good! Front staff was friendly, room was clean and comfy, and breakfast was yum. Overall, enjoyed our stay.
Stayed 2 nights in Aug 2023

10/10 Excellent

robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front Desk-Shannon
Shannon at the front desk was amazing!!! My trip went smoothly because of her help!!!!
Stayed 1 night in Aug 2023

10/10 Excellent

Marco

Stayed 1 night in Aug 2023

8/10 Good

Robert

Stayed 1 night in Jul 2023

10/10 Excellent

Tina

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Jul 2023

8/10 Good

Linlee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Amanda

Stayed 1 night in Jul 2023

10/10 Excellent

Judy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and very friendly check in staff named Shannon. Always like to stay at Holiday Inn Express.
Stayed 1 night in Jul 2023

10/10 Excellent

freda

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023

8/10 Good

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Wry friendly staff. Clean rooms. Good breakfast
Stayed 1 night in Jun 2023

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Julius

Stayed 1 night in Jun 2023

10/10 Excellent

Scott

Stayed 1 night in Jun 2023