Ratings based on 324 Verified Reviews

3.3 out of 5
62% of guests recommend
3.4 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

My stay

Posted Sep 18, 2017
The staff was friendly but the desk person was carrying on three different conversations at once. The room was nice but I couldn't get the phone to work; and I never was able to get a remote for the television. Checkout was easy. The food at breakfast was cold and bland.
5 out of 5
Recommended
for Everyone
by A verified traveler from Richmond, VA

Good Value

Posted Aug 28, 2017
Pros: Staff was nice, the place was clean.
Cons: No elevator, that came be a game changer to folks with a lot of luggage. Also, there was a towel hanging on the back of my bathroom door.
Location: Excellent location. Right off the interstate. Shopping center and numerous restaurants in walking distance.
The hotel was fine, Awesome location, you can walk to 5 restaurants, grocery store, right out of the front door. They had VIP parking for veterans which was a good touch for me being an Army veteran. Overall, it was a very good experience.
Comment from Hotel Management
Sep 1, 2017 by Darrell, Hotel Management
Glad to know that the staff was nice and that the place was clean, and also that the location was excellent for you. Extremely sorry about a towel hanging on the back of the bathroom door. We will work harder to make sure that it doesn't happen again. Hope, we get to see you soon during your next visit in town.
1 out of 5
by A verified traveler

AC sounded like a 457 the first night!

Posted Aug 22, 2017
Pros: NOTHING!
Cons: TEAR IT DOWN AND LET A REAL MANAGER OPERATE IT
Location: RACE
It was so hot, the halls were very warm and filled with the smell of smoke, even on the non smoking floor. The a/c sounded like a 457 the first night and it died by morning. It was helping to keep the smoke out of the room, the only reason I let it run all night. First thing in the morning I asked for it to be fixed. They said it would all be took care of by the time I got back. Got back to the hotel filled with smoke in the air, room was cool, but the a/c had just died before we got in the room. It never came back on all nigh. Had to check out real quick because it was so hot in the room. Asked to leave a message with the manager and told them how bad it stunk and that I really appreciated the manager fixing the a/c, NOT! I told them next time fix the blasted thing instead of just covering up the issue and making your clients miserable. Told them they wouldn't get a good review either.
Comment from Hotel Management
Sep 1, 2017 by Darrell, Hotel Management
Extremely sorry for all the inconvenience you had during your stay with us. I will address all of these issues during our upcoming meeting with the entire staff, so that it doesn't happen again. I hope you will give us another chance to prove ourselves.
3 out of 5
Recommended
for Everyone
by A verified traveler from Windsor, on. Canada

Posted Aug 21, 2017
Staff was good, however room could have been cleaner. There was a dirty sock left behind from the previous customer. I never got a second set of towels that we asked for. It was ok for a place to sleep and have a shower, quiet and good location.
Comment from Hotel Management
Sep 1, 2017 by Darrell, Hotel Management
I am extremely sorry for the inconvenience you had during your stay with us. We will definitely work harder to improve ourselves, so that our guests can have a pleasant stay. Hope, we get to see you soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ailsa Craig Ontario Canada

Fair rates, clean rooms good staff

Posted Aug 21, 2017
we were there for race week, hotel is close to track and a lot of interesting thing to do in Abingdon. Looking foreword to next year.
Comment from Hotel Management
Sep 1, 2017 by Darrell, Hotel Management
Glad to know that you enjoyed your stay with us. We are also looking forward to seeing you soon during the next nascar race.
1 out of 5
by A verified traveler

Room smelled terrible and was dirty.

Posted Aug 8, 2017
Cons: Everything.
We checked in late due to a long drive. The lady at the front desk was wonderful and said she would put us on the 2nd floor that was a non smoking room. We went to the room and the carpet was dirty, the quilt had stains and the room was musty and had an awful smell. We tried to sleep but after a few hours we had to get up and continue our drive home. Even a cheaper room should not be this disgusting.
Comment from Hotel Management
Aug 16, 2017 by Darrell, Hotel Management
I am extremely sorry to hear that you had a very bad experience with us. I am myself shocked to hear that. Usually, this is not the case with us. I will personally look into the room you stayed in and fix all the issues. I assure you that it will not happen again.
3 out of 5
by A verified traveler from Staunton, VA

Pleasantly unexceptional

Posted Jul 4, 2017
Pros: Location; staff; tidiness.
Cons: Bathroom light/fan; window treatment; smell.
Location: Charming small town main street & world-famous Barter Theater.
One Super 8 is pretty much like every other Super 8. This one was clean with no shabbiness and the decor was attractive if low key. The property is in a good location, but there's no view. The staff was pleasant and helpful. All in all a good value for the modest tariff. Big complaint: the light and ventilator being on the same switch in the bathroom: I hate having the horrid noise every time I use the bathroom. I'm a big girl and can turn on the fan when I need it, but when I don't, which is most of the time, I want quiet in the loo. Stop being cheap and put in separate controls.
Comment from Hotel Management
Jul 4, 2017 by Darrell, Hotel Management
Glad to know that the location, tidiness, and staff were great for you. I will see, if we are able to separate the switch to the bathroom light and the bathroom fan. I hope we will get to see you soon. Sincerely, Management
5 out of 5
Recommended
for Everyone
by A verified traveler from s

Clean safe kind helpful staff

Posted Jul 3, 2017
Enjoyed the stay clean building very kind staff very helpful
Comment from Hotel Management
Jul 4, 2017 by Darrell, Hotel Management
So glad to know that you enjoyed your stay with us. Getting such a positive response from our guests like you, motivates us to improve more and more - day by day. Looking forward to providing you the same pleasant accommodation during your next visit in town. Sincerely, Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Pulaski, VA

Great hotel close to Historic Downtown

Posted Jun 28, 2017
I was very happy with the entire experience. The staff was super friendly, the room had been recently remodeled and was super clean. The bed was so comfortable and it was close to where we were going. Couldn't ask for a better experience!
Comment from Hotel Management
Jul 4, 2017 by Darrell, Hotel Management
I would personally like to thank you for taking the time out of your busy schedule to do a review on us and that too with such a positive response. Looking forward to seeing you soon during your next visit in town. Sincerely, Management
4 out of 5
by A verified traveler

Posted Jun 20, 2017 on Hotels
It's nothing special, but it does the job. It's clean. I was there for a training run, and I'll be there again in September.
Comment from Hotel Management
Jun 23, 2017 by Darrell, Hotel Management
Glad to know that it was clean. Looking forward to seeing you soon in September. Sincerely, Management