Indoor pool

Reviews of Cristal Hotel Abu Dhabi

4 out of 5
Cristal Hotel Abu Dhabi
Zayed The First Street, Adjacent Madinat Zayed Shopping Center, Abu Dhabi, Abu Dhabi

Reviews

9.0

Wonderful

Rating 10 - Excellent. 284 out of 505 reviews" "
Rating 8 - Good. 184 out of 505 reviews" "
Rating 6 - Okay. 22 out of 505 reviews" "
Rating 4 - Poor. 7 out of 505 reviews" "
Rating 2 - Terrible. 8 out of 505 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Ho Pui

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very helpful with spacious room.
Stayed 2 nights in Feb 2024

8/10 Good

Rohema

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect central location in abu dhabi for everything.its literally 15mins by taxi from the beach, abu dhabi mall or the Emirates Palace. This hotel was opposite a shopping centre that had everything a traveller needs. The hotel was modern, clean and had incredible staff. As a family travelling with a baby, Cristal made sure we were not too high up in the hotel, upgraded us to a suite so the baby had space to play. Our room was spacious, clean invluded a cot for the baby and had the all the general free extras in hotels. Our additional requests were met immediately and so were requests for a late morning housekeeping. We opted to include the buffet breakfast with our stay and it was awesome. Best decision with a baby. Lots of variety, hot and cold and unlimited. Chef Jen was incredible. She made omelettes for guests and made them perfectly seasoned for my 2yr son. Staff members Joy and Elvis were always ready to get our table and baby seat ready when we arrived. Its these little details that made cristal so worth our stay in aby dhabi. I would go back again. 1st for its hospitality and 2nd for its location .
Stayed 7 nights in Jan 2024

10/10 Excellent

Evaristo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff couldn't do enough for you
Stayed 3 nights in Jan 2024

10/10 Excellent

visha

Stayed 3 nights in Jan 2024

10/10 Excellent

Noura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would go there again :)
Stayed 10 nights in Jan 2024

8/10 Good

Negin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Not bad
The rooms don’t have coffee makers but the hotel is generally good for a few nights stay. The location was perfect for us but also nice to be able to walk around
Stayed 3 nights in Jan 2024

10/10 Excellent

Amir

Stayed 1 night in Jan 2024

10/10 Excellent

Makram, Mississauga

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good locations
Stayed 2 nights in Dec 2023

8/10 Good

Josephus

Stayed 2 nights in Dec 2023

8/10 Good

Federico

Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2023

10/10 Excellent

YOUNGGYUN

Stayed 1 night in Dec 2023

8/10 Good

Peter

Liked: Cleanliness, staff & service, room comfort
Good Value, Comfortable hotel, decent location.
Stayed 1 night in Nov 2023

8/10 Good

May Chan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in an older area next to a local mall with nothing much to offer except a pretty sufficient supermarket. The hotel venue itself is older and needs a facelift. There are a few good restaurants and bars in the building. The swimming pool is too warm and very small. Staff is friendly and helpful, they upgraded our room to a suite, and stored our luggage for a few days while we travel to Oman. Will recommend this hotel in general.
Stayed 2 nights in Nov 2023

10/10 Excellent

Hiva

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service !
Stayed 1 night in Nov 2023

10/10 Excellent

Niaz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to shopping mall, lots of super markets restaurants
Stayed 1 night in Sep 2023

10/10 Excellent

Imelda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly the Best place I stayed in Abudhabi
My stay in your hotel was amazing. Joanna and the rest of her team provided an outstanding customer service to me and my relatives whom i havent seen in over 15 years! I would like to give a Bravo Zulu to Cangga who works at the dining or Mezzinine. He was always friendly and ensured we were always being taken care. One of the policies i did not like was the food being taken away because of the closing hour. I think just close the dining facility entrance at 10, but dont take the fiod away. The chef can stop, but the clearing should may be extended to at least 30 mins to an hour more while everyone is still there eating. I also would like to give a shout out to the lady who opened the pool door and sauna for us to use. Thank you!
Stayed 3 nights in Sep 2023

10/10 Excellent

Khalid

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Even though our stay was short but we felt that the staff made us feel welcome and comfortable. They were very helpful , pleasant and courteous. In the near future I will most definitely stay at the hotel.
Stayed 1 night in Sep 2023

8/10 Good

Osama

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023

8/10 Good

FARNOOSH

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was good.
Stayed 1 night in Aug 2023

8/10 Good

FARNOOSH

Business traveler, Traveled with family
Liked: Amenities, property conditions & facilities
Property is nice. Check in associates are not really friendly. Spa staff were super nice.
Stayed 4 nights in Aug 2023

6/10 Okay

seyed Alireza

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jul 2023
Response from Dafer Damaj on Aug 3, 2023
Dear Seyed Alireza, Thank you for taking the time to leave a review for us! We truly appreciate your feedback and value your opinion. However, it seems that there was no specific comment provided along with the rating. We'd love to hear more about your experience with us so we can better understand how to improve and provide the best service possible.If you encountered any issues or have any suggestions, please don't hesitate to reach out to us directly. Your input is vital in helping us maintain and enhance the quality of our services. We strive to ensure every customer has a positive experience with us, and your insights can help us achieve that goal.Once again, thank you for your review, and we hope to hear more from you soon. If there's anything we can do to assist you further, please feel free to get in touch. Best Regards, Dafer DamajRevenue & Reservations Manager

6/10 Okay

Morgan

Stayed 1 night in Jul 2023

8/10 Good

ori

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
room is nice location is also good the only down side is the breakfast. Lest say i have seen much better
Stayed 2 nights in Jul 2023
Response from Dafer Damaj on Aug 3, 2023
Dear Valued Guest,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our room and location to your liking. Your satisfaction is our top priority, and we appreciate your kind words in that regard.We apologize for any disappointment you experienced with our breakfast offerings. We truly value your feedback as it helps us identify areas where we can improve our services. Rest assured that your comments will be shared with our team, and we will work diligently to enhance our breakfast selection to meet and exceed your expectations.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Should you have any further concerns or suggestions, please don't hesitate to reach out to us directly. Your input is invaluable to us.Thank you once again for choosing to stay with us, and we look forward to having the pleasure of hosting you again soon.Best regards,Dafer DamajRevenue & Reservations Manager

10/10 Excellent

Arlene Dane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Dafer Damaj on Aug 3, 2023
Dear Arlene Dane, Thank you so much for taking the time to rate our service with a perfect 10/10! We truly appreciate your positive feedback and are delighted that you had such a great experience with us. Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations.If you have any specific comments or suggestions that you'd like to share with us, we'd love to hear them. Your valuable feedback helps us to continuously improve and provide even better experiences to all our customers.Once again, thank you for your fantastic rating. We hope to have the pleasure of serving you again in the future. If you ever need any assistance, don't hesitate to reach out to us.Best Regards, Dafer DamajRevenue & Reservations Manager

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Don’t hesitate to book this hotel. It’s fantastic, the employees are ALL friendly, efficient and professional. This hotel is conveniently located close to so many dining options in the city center that are all walkable. The rooms are updated, clean and spacious, there’s even a hotel bar that stays open until 5am! My son and went to Abu Dhabi for father/son trip and visited Ferrari World and Yas Island waterpark. We took taxis that were a quick 20 min ride and there was always a taxi parked outside the hotel ready for us to just hop in! Hats off to the staff and management at this property! When we visit Abu Dhabi again in the future, it’s a no brained, this is our spot!!
Response from Dafer Damaj on Jun 9, 2023
Dear Leslie, Thank you for taking the time and effort in sharing your comments and feedback on your stay at the Cristal Hotel Abu Dhabi.Guest feedback is important to the hotel as it allows us to further understand where we are performing to an excellent standard and areas we can look to further improve.All of your kind comments have been shared with the management and team and everybody here is delighted to hear how much you enjoyed your stay with us.We look forward to welcoming you back soon!SincerelyDafer DamajRevenue & Reservations Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Dafer Damaj on May 25, 2023
Dear Guest, Thank you for taking the time and effort in rating your stay at the Cristal Hotel Abu Dhabi.We look forward to welcoming you back soon!SincerelyDafer DamajRevenue & Reservations Manager

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Gem in Downtown Abu Dhabi
Great hotel that is fairly central to most attractions in Abu Dhabi. The Cristal is a boutique hotel that offers relatively spacious rooms with modern amenities. Wifi was generally good, but upload speeds were a bit disappointing - I understand that upload speeds and internet access in general can be challenging in the UAE. Apart from that, the hotel was very good and provided great value for the price paid. Would recommend to others.
Stayed 1 night in Apr 2023
Response from Dafer Damaj on May 25, 2023
Dear Guest, Thank you for taking the time and effort in sharing your comments and feedback on your stay at the Cristal Hotel Abu Dhabi.Guest feedback is important to the hotel as it allows us to further understand where we are performing to an excellent standard and areas we can look to further improve.All of your kind comments have been shared with the management and team and everybody here is delighted to hear how much you enjoyed your stay with us.We look forward to welcoming you back soon!SincerelyDafer DamajRevenue & Reservations Manager

10/10 Excellent

Tomer

Stayed 2 nights in Apr 2023
Response from Dafer Damaj on Apr 19, 2023
Dear Tomer, Thank you for taking the time and effort in sharing your comments and feedback on your stay at the Cristal Hotel Abu Dhabi.Guest feedback is important to the hotel as it allows us to further understand where we are performing to an excellent standard and areas we can look to further improve.All of your kind comments have been shared with the management and team and everybody here is delighted to hear how much you enjoyed your stay with us.We look forward to welcoming you back soon!SincerelyDafer DamajRevenue & Reservations Manager

10/10 Excellent

E.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay!
Very good location, just behind the Mall. Easy to get to from/to aiport by bus, also loads of buses to move around, as bus stops are 3 minutes away from the hotel. Reception amazing; Annalyn thank you for being very accommodating; truly a superstar employee! Very clean hotel, nice facilities. I would stay there again.
Stayed 1 night in Mar 2023
Response from Dafer Damaj on Mar 28, 2023
Dear Guest, Thank you for taking the time and effort in sharing your comments and feedback on your stay at the Cristal Hotel Abu Dhabi.Guest feedback is important to the hotel as it allows us to further understand where we are performing to an excellent standard and areas we can look to further improve.All of your kind comments have been shared with the management and team and everybody here is delighted to hear how much you enjoyed your stay with us.We look forward to welcoming you back soon!SincerelyDafer DamajRevenue & Reservations Manager

10/10 Excellent

Baljeet

Stayed 4 nights in Mar 2023
Response from Dafer Damaj on Apr 19, 2023
Dear Baljeet, Thank you for taking the time and effort in sharing your comments and feedback on your stay at the Cristal Hotel Abu Dhabi.Guest feedback is important to the hotel as it allows us to further understand where we are performing to an excellent standard and areas we can look to further improve.All of your kind comments have been shared with the management and team and everybody here is delighted to hear how much you enjoyed your stay with us.We look forward to welcoming you back soon!SincerelyDafer DamajRevenue & Reservations Manager

10/10 Excellent

Baljeet

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location in the city was perfect. We could walk to shops and cafes. My room was really nice with the seating area separate to the bedroom. Beds especially the pillows we’re comfortable. Room service and housekeeping attending our call very quickly. Will be staying there again in the near future.
Stayed 3 nights in Feb 2023
Response from Dafer Damaj on Mar 7, 2023
Dear Baljeet, Thank you for sharing your feedback regarding your stay! We are glad that we were able to meet your expectations. Thank you for staying at the Cristal Hotel Abu Dhabi and we hope that you will consider us for your next visit.Sincerely, Dafer DamajRevenue & Reservations Manager

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Dafer Damaj on Mar 7, 2023
Dear Nigel, Thank you for your review and for choosing The Cristal Hotel Abu Dhabi. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.SincerelyDafer DamajRevenue & Reservations Manager

8/10 Good

Abdi, Seattle

Traveled with partner
Liked: Property conditions & facilities
The property was nice and clean, the room was spacious and had a good view around the city of Abu Dhabi. The service was slow we had to call several times for iron and iron board and extra towels.
Response from Dafer Damaj on Mar 7, 2023
Dear Abdi, Thank you for your review and for choosing The Cristal Hotel Abu Dhabi. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.SincerelyDafer DamajRevenue & Reservations Manager

10/10 Excellent

Stuart

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very welcoming at check-in/out. Polite and courteous. Arrived very late due to flight delay but the short stay was comfortable.

10/10 Excellent

denny indrawan

Stayed 2 nights in Dec 2022

2/10 Terrible

Nelson Alvaro

Stayed 3 nights in Nov 2022

8/10 Good

ELMOUIZE

Liked: Cleanliness, amenities, property conditions & facilities
Staff could make an effort to be more responsive to clients requests
Stayed 3 nights in Nov 2022
Response from Dafer Damaj on Dec 6, 2022
Dear Elmouize, Thank you for taking the time to review Cristal Hotel Abu Dhabi. I am pleased to read you enjoyed your stay. However, I am disappointed that we failed to satisfy you overall, & apologize that the staff did not meet your expectations.I look to welcoming you back again at Cristal Hotel Abu DhabiBest Regards,

10/10 Excellent

Farokh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Nov 2022
Response from Dafer Damaj on Dec 6, 2022
Dear Farokh. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay!

6/10 Okay

Italo Antonio

Stayed 1 night in Nov 2022
Response from Dafer Damaj on Dec 6, 2022
Dear Italo Antonio, Thank you for taking to the time to review our Hotel.we are disappointed that we failed to satisfy you overall, & apologies for any inconvenience caused. I can assure you that we pride ourselves on our high standard of friendly & efficient guest service, & hope you will allow us to showcase this to you, should you ever return to Abu Dhabi.

10/10 Excellent

Nahum

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel / poor tourist information
Very nice hotel, clean. got a suite very confortable. Breakfast was average with little choice of fruits, cheeses or hams. The concierge/people in the reception were nice but completely clueless about what to see, how to get there, opening times, etc.
Stayed 2 nights in Nov 2022
Response from Dafer Damaj on Dec 6, 2022
Dear Nahum, Thank you for taking the time to review Cristal Hotel Abu Dhabi. I am certainly glad that you enjoyed the cleanliness. Many guests share the same sentiment & I am proud of my team for delivering consistently high standards in this area of the business.However, I am disappointed that we failed to satisfy you overall, & apologize that the breakfast menu and the concierge team did not meet your expectations.I have taken your comments on board & at the earliest opportunity to review the menu items, I will make every available endeavor to act on your suggestion to implement better services. Best Regards,

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
recommended, price /quality is a great hotel
Stayed 6 nights in Oct 2022
Response from Dafer Damaj on Dec 6, 2022
Dear Marc, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tariff variations
I use the Cristal hotel often, in fact for the majority of my stays in Abu Dhabi, it is always clean, nice rooms and is conveniently located and is reasonably priced…. Most times! But as a regular guest I receive no favorable rates when the high demand periods are encountered. Ie ADIPEC where I find the rates extortionate. So there is no reciprocal reward for my patronage during the “lean” periods (Summer)
Stayed 1 night in Oct 2022
Response from Dafer Damaj on Dec 6, 2022
Dear Guest, We thank you for your loyalty and for choosing our Hotel whenever your travel plans bring you to Abu Dhabi. However, during the ADIPEC exhibition and due to the very high demand, our Hotel was priced in line with the market rates which was expensive compared to the usual days only over the exhibition period. I appreciate your feedback, as this assists us in setting benchmarks to improve our services & meet your expectations each & every time you stay with us.I certainly look to welcoming you back again at Cristal Hotel Abu Dhabi.

10/10 Excellent

KUSHRAJ

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Nice spacious room, clean and latest washroom matches the five star . Good car parking space available. Hotel located at good vicinity . Good for family . Very good response from the reception counter. Being a gold member i was given the facilities applicable .
Stayed 1 night in Jul 2022

10/10 Excellent

Mario

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location.
Stayed 1 night in Mar 2022

10/10 Excellent

Parag

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022

10/10 Excellent

alaster

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
our first choice
Cristal Hotel is always our first choice when we go to abu dhabi. its located near the souq and many restaurants. the pool is indoor which is good for winter. the staffs are courteous. special thanks to Joel for the upgrade.
Stayed 1 night in Feb 2022

10/10 Excellent

Evaristo

Stayed 1 night in Jan 2022

10/10 Excellent

yocheved

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

8/10 Good

Ajibola

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All staff were welcoming and friendly.
Stayed 3 nights in Dec 2021