Ratings based on 251 Verified Reviews

4.6 out of 5
91% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne, Australia

Great hotel, location & staff

Posted Aug 15, 2017
Very happy with our stay. Alot of nice hotels in Abu Dhabi so there were alot of options but I'm glad I choose to stay here because the hotel is great, couldn't pick any faults. The staff were exceptionally nice and helpful, the hotel is in a great location and the room was great! Would definitely stay here again and recommend to others.
5 out of 5
by Rory

Posted May 17, 2017 on Hotels
Comment from Hotel Management
May 21, 2017
Dear Guest, thank you for taking time to rate your stay at Hyatt Capital Gate and we look forward to welcoming you again soon.
3 out of 5
by A verified traveler

Very cold pool

Posted May 12, 2017
We had to take 2 elevators to get to the rooms The pool was extremely cold
Comment from Hotel Management
May 21, 2017 by imane , Hotel Management
Dear Guest, thank you for your feedback further to your stay at Hyatt Capital Gate, we are sorry to see you not satisfied, the shape and architecture of the building did not allow to have one set of elevators to service the entire hotel, which also came at an advantage of offering more privacy to guest floors; as for the pool temperature, it can be controlled and we will work on making sure it is suited to the weather condition.
5 out of 5
by Yaqoob

Posted Apr 17, 2017 on Hotels
Comment from Hotel Management
May 21, 2017
Dear Guest, thank you for taking time to rate your stay at Hyatt Capital Gate and we look forward to welcoming you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Doha

Nice Hotel - Amazing Building

Posted Apr 16, 2017
The hotel is located in a unique and interesting building and is located close to the airport (15 minutes) and the city center. The Front Office Staff were pleasant and cooperative. Room was spacious and nice.
Comment from Hotel Management
May 21, 2017 by imane , Hotel Management
Dear Guest, thank you for taking time to review your stay at Hyatt Capital Gate, we are delighted to hear about your pleasant experience and look forward to welcoming you back soon
5 out of 5
by Omar

Posted Apr 7, 2017 on Hotels
Comment from Hotel Management
May 23, 2017
Dear Omar, many thanks for the rating, we trust you had an enjoyable experience at Hyatt Capital Gate Abu Dhabi and we look forward to welcoming you back.
5 out of 5
by Kevin

Posted Apr 3, 2017 on Hotels
Comment from Hotel Management
May 21, 2017
Dear Guest, thank you for taking time to rate your stay at Hyatt Capital Gate and we look forward to welcoming you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Iconic structure, Good service, Overpriced

Posted Mar 23, 2017
Good, smiling and courteous staff. Well laid out rooms with excellent views. A little distant from city but taxis easily available. Check your tariff plan carefully- we were made to pay extra for my sons breeakfast after having prepaid for it. Breakfast area a bit cramped. Overall good as an experience of staying in a iconic structure but a bit over priced.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic hotel. One of the best

Posted Feb 3, 2017
One of the best hotels I've stayed in.verry stylish and classy.its got everything you need and more
Comment from Hotel Management
Feb 5, 2017 by imane , Hotel Management
Dear guest, many thanks for the wonderful comments and we look forward to welcoming you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from london

The best

Posted Feb 3, 2017
Excellent rooms Welcoming staff Stunning views The best !!
Comment from Hotel Management
Feb 5, 2017 by imane , Hotel Management
Dear Mo, thank you very much for your comments, we are delighted to hear you had a good stay at Hyatt Capital Gate and we look forward to welcoming you again soon.