Lobby sitting area

Reviews of Al Ain Palace Hotel

4 out of 5
Al Ain Palace Hotel
Corniche Road, Abu Dhabi

Reviews

7.4

Good

Rating 10 - Excellent. 42 out of 169 reviews" "
Rating 8 - Good. 66 out of 169 reviews" "
Rating 6 - Okay. 30 out of 169 reviews" "
Rating 4 - Poor. 15 out of 169 reviews" "
Rating 2 - Terrible. 16 out of 169 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

8.2/10

Amenities

7.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ultra-helpful / responsive staff. Excellent location east end of the Corniche park, a one hour walk along the seaside. Louvre Abu Dhabi a short taxi ride east. Airport bus A2 stop a 3-5 min. walk. The only issue was my inferior room next to an inside airwell with windows screwed shut and occasional air conditioner noise.
Stayed 3 nights in Feb 2024
Response from Mazhar Siddiqui Front Office Manager on Feb 12, 2024
Dear William,Thank you for choosing to stay at Al Ain Palace Hotel and for sharing your experience on Expedia.We are delighted to hear that you found our staff to be ultra-helpful and responsive, and that you enjoyed our excellent location near the Corniche park. We appreciate your detailed feedback regarding the convenient accessibility of nearby attractions and transportation options.However, we sincerely apologize for any inconvenience caused by the room assignment and the occasional noise from the air conditioner. Please rest assured that we will address these issues with our team to ensure that they are rectified promptly.Your feedback is invaluable to us as we continuously strive to improve our guests' experiences.We hope to have the opportunity to welcome you back for a more comfortable stay in the future.Warm regards,

10/10 Excellent

lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great 2 nights here. The room was well equipped and comfy and the staff lovely. Pool large and quiet. I asked for a quier room and no 205 was quiet, it was a Monday and Tuesday.night. Bus stops easily walkable,the grand.mosque is 50 min and 40p fare! Lots of shops and eateries and 2 great cheap supermarkets nearby. We loved staying here.
Stayed 2 nights in Jan 2024
Response from Mazhar Siddiqui, Front Office Manager on Jan 18, 2024
Dear Lisa,Thank you for taking the time to share your positive feedback following your recent stay at Al Ain Palace Hotel on Expedia. We are delighted to hear that you had a great two nights with us.It's wonderful to know that you found our room well-equipped and comfortable, and we appreciate your kind words about our lovely staff. We're glad you enjoyed the large and quiet pool, and we're pleased that your request for a quiet room, was accommodated to your satisfaction.Your insights into the convenience of nearby bus stops, the accessibility of the Grand Mosque, and the variety of shops and eateries are valuable for both us and future guests.Thank you for choosing Al Ain Palace Hotel. We look forward to the pleasure of welcoming you back for another enjoyable stay.Best regards,Mazhar SiddiquiFront Office ManagerAl Ain Palace Hotel, Abu Dhabi

6/10 Okay

CHAO

Stayed 2 nights in Dec 2023
Response from Mazhar Siddiqui, Front Office Manager on Dec 26, 2023
Dear Chao,Thank you for taking the time to share your feedback about your recent stay at Al Ain Palace Hotel on Expedia.We appreciate your honest evaluation, and we are always eager to learn how we can enhance our guests' experiences. If there are specific aspects you would like us to focus on for improvement or if there's anything we can do to make your next stay more enjoyable, please feel free to share your thoughts with us.Our goal is to provide a comfortable and memorable stay for every guest, and we value your input. We hope to have the opportunity to welcome you back in the future and exceed your expectations.Thank you for choosing the Al Ain Palace Hotel.Warm regards,

10/10 Excellent

Renjie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had the pleasure of spending one night at the Al Ain Palace Hotel in Abu Dhabi. The hotel's location is exceptionally convenient, situated right next to the picturesque Abu Dhabi Corniche. This prime location not only offered beautiful views but also easy access to the surrounding areas. The staff at the hotel were notably friendly, adding a personal touch to my short stay. They were attentive and efficient, ensuring a smooth and pleasant experience. Regarding the accommodations, the room met all my expectations. It was well-appointed, clean, and comfortable, providing a good night's rest after a day of exploring the city. Overall, the Al Ain Palace Hotel proved to be an excellent choice for a brief visit to Abu Dhabi, combining convenience, comfort, and friendly service.
Stayed 1 night in Dec 2023
Response from Mazhar Siddiqui, Front Office Manager on Dec 11, 2023
Dear Renjie,Thank you for taking the time to share your positive experience at Al Ain Palace Hotel on Expedia. We are delighted to hear that you enjoyed your recent stay with us.It's wonderful to know that our prime location near the Abu Dhabi Corniche, providing beautiful views and easy access to surrounding areas, added to the enjoyment of your visit. We appreciate your kind words regarding the friendliness and efficiency of our staff, and we're pleased that their attentiveness contributed to a smooth and pleasant experience.Your comments on the accommodations, highlighting the cleanliness, comfort, and a good night's rest, are truly appreciated. We strive to provide a welcoming and comfortable environment for our guests, and it's gratifying to hear that we met your expectations.We look forward to the pleasure of welcoming you back to Al Ain Palace Hotel for another excellent stay whenever your travels bring you to Abu Dhabi. If there's anything specific you would like to share or if there are ways we can further enhance your experience, please feel free to let us know.Best regards,

6/10 Okay

abdullah

Stayed 2 nights in Oct 2023
Response from Mazhar Siddiqui on Nov 23, 2023
Dear Mr Abdullah,Warm greetings from Al Ain Palace Hotel!Thank you for taking the time to share your feedback on Expedia. We appreciate your honest review and your decision to stay with us.We are pleased to see that you have rated us with an average of 3 out of 5. Your feedback is valuable, and we would love to understand more about your experience to identify areas for improvement and ensure that we meet or exceed your expectations on your future visits.If there are specific aspects you would like to highlight or suggestions you may have, please feel free to share them with us. We are committed to providing a high level of service, and your input will assist us in enhancing our offerings.We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.Thank you for choosing Al Ain Palace Hotel.Best regards,Mazhar SiddiquiAl Ain Palace Hotel, Abu Dhabi

10/10 Excellent

BENEMER

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need a smaller bath towels.
Stayed 5 nights in Oct 2022
Response from Mazhar Siddiqui on Oct 10, 2023
Dear Benemer,Thank you for taking the time to share your feedback about your recent stay at the Al Ain Palace Hotel, Abu Dhabi, on Expedia. We greatly appreciate your input, which helps us improve our services and enhance the overall guest experience.We have taken note of your suggestion regarding the bath towels, and we truly value your feedback. Providing our guests with a comfortable and enjoyable stay is of utmost importance to us. Your comment regarding the size of the towels will be shared with our housekeeping team, and we will consider offering smaller bath towels as an option for our guests in the future.Your satisfaction is our priority, and we are always eager to make adjustments to better cater to your needs. We hope that this small change will contribute to a more enjoyable experience during your next stay with us.Once again, we appreciate your feedback, and we look forward to welcoming you back to the Al Ain Palace Hotel on your future visits to Abu Dhabi. If you have any further suggestions or requests, please feel free to reach out to us directly, and we will be happy to assist.Warm regards,

8/10 Good

Paul

Traveled with group
Liked: Cleanliness, staff & service, room comfort
A very dated hotel but the room was clean so no complaints.
Stayed 1 night in Apr 2022
Response from Mazhar Siddiqui on Oct 10, 2023
Dear Paul,Thank you for choosing to stay at the Al Ain Palace Hotel, Abu Dhabi, and for taking the time to share your feedback on Expedia. We truly appreciate your valuable input, as it helps us in our ongoing efforts to improve our services and accommodations.We are pleased to hear that you found your room clean during your stay with us. Maintaining a high level of cleanliness and hygiene is a top priority for our team, and we are glad to know that it met your expectations.We understand that our property may have a more traditional feel, and we appreciate your understanding of the hotel's style. Our team continuously works on enhancing our facilities and services to provide the best possible experience for our guests.We sincerely hope that despite the dated appearance, you had a comfortable stay with us. If you have any further feedback or suggestions, please feel free to share them with us, as we value your input and aim to make improvements wherever possible.Thank you once again for your review, and we hope to have the pleasure of welcoming you back to the Al Ain Palace Hotel in the future. If you decide to return, please do not hesitate to reach out to us directly with any special requests or preferences you may have.Warm regards,

10/10 Excellent

Leroy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and hotel ..well recommended
Stayed 5 nights in Feb 2022
Response from Mazhar Siddiqui on Oct 10, 2023
Dear Leroy,Thank you for choosing to stay at the Al Ain Palace Hotel, Abu Dhabi, and for sharing your positive feedback on Expedia. We are delighted to hear that you had a great experience during your time with us.Our dedicated team takes pride in providing excellent service, and it is always rewarding to know that our efforts have been appreciated. Your recommendation means a lot to us, and we are grateful for your kind words.If you have any specific comments or suggestions on how we can further enhance your future stays with us, please feel free to share them. Your feedback is invaluable to us as we continually strive to improve our services and meet the expectations of our guests.Once again, thank you for your recommendation, and we look forward to the opportunity of welcoming you back to the Al Ain Palace Hotel in the future. Should you require any assistance with future reservations or have any special requests, please do not hesitate to contact us directly.Warm regards,

8/10 Good

Imran

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is very old and looks it. There are better options in Abu Dhabi
Stayed 4 nights in Nov 2021
Response from Mazhar Siddiqui on Oct 10, 2023
Dear Imran,Thank you for taking the time to share your feedback following your recent stay at the Al Ain Palace Hotel. We genuinely value your input as it helps us improve the guest experience.We are sorry to hear that you found our hotel to be outdated. We understand that preferences for hotel aesthetics can vary, and we appreciate your honesty. We continually strive to enhance our property and services to meet the expectations of all our guests.Abu Dhabi indeed offers a variety of accommodation options, and we respect your choice to explore other alternatives. We hope that you had an enjoyable visit to the city and that you will consider staying with us again in the future. Your satisfaction is essential to us, and we would love the opportunity to provide you with an improved experience.If you have any further comments or suggestions, please feel free to share them. We value your feedback and use it as a valuable resource for our ongoing efforts to enhance our guests' stay.Thank you for choosing the Al Ain Palace Hotel, and we wish you safe and pleasant travels ahead.Warm regards,

4/10 Poor

ciro caio

Liked: Cleanliness, staff & service
Noisy room
Very noisy room on the first floor. A rock band was playing on a restaurant nearby (kuya Juan) and the music was very loud. I couldn’t sleep very well…
Stayed 1 night in Oct 2021
Response from Mazhar Siddiqui on Oct 10, 2023
Dear Ciro Caio,Thank you for choosing to stay at the Al Ain Palace Hotel and for sharing your feedback with us. We genuinely appreciate your input as it helps us improve the guest experience.We are sincerely sorry to hear that you had difficulty sleeping due to the noise from a nearby restaurant. We understand that a peaceful night's rest is essential, and we apologize for any inconvenience this may have caused you.We will take your comments into consideration and explore possible solutions to minimize such disturbances for our guests in the future. Our aim is to provide a comfortable and relaxing environment for all our guests.We hope that this isolated incident will not deter you from considering us for future stays, as we would love the opportunity to provide you with a more peaceful experience. If you plan to visit us again, please do not hesitate to contact us in advance, and we will make every effort to accommodate your preferences.Once again, we appreciate your feedback and your understanding. If you have any further comments or suggestions, please feel free to share them with us.Thank you for choosing the Al Ain Palace Hotel, and we look forward to welcoming you back in the future.Warm regards,

10/10 Excellent

Sameer

Stayed 1 night in Oct 2021
Response from Mazhar Siddiqui on Oct 10, 2023
Dear Sameer,Thank you so much for your kind review and for choosing the Al Ain Palace Hotel during your stay in Abu Dhabi.We are thrilled to hear that you had an excellent experience with us. Your positive feedback means a lot to our team, and it serves as a great source of motivation to continue delivering exceptional service.Should your travels bring you back to Abu Dhabi in the future, we would be delighted to have the opportunity to welcome you back to our hotel. Your satisfaction is our top priority.Once again, thank you for your generous review, and we look forward to hosting you again.Warm Regards

8/10 Good

nigel

Liked: Cleanliness, staff & service, room comfort
Al Ain palace hotel
Overall my stay was good, the lobby is very nice and the staff are very curtious, but the room let my stay down, especially the bathroom which is very dated and the shower is so small. The main room is just ok. The bed was comfortable and a fridge and safe in the room, but what let it down for me was the small TV on the wall and lack of accesable sockets to recharge my devices. Having access to a great pool was a plus and the location in Abu Dhabi is good too
Stayed 5 nights in Sep 2021
Response from Mazhar Siddiqui on Oct 10, 2023
Dear Nigel,Thank you for taking the time to share your feedback regarding your recent stay at the Al Ain Palace Hotel in Abu Dhabi. We genuinely appreciate your input as it helps us continually improve our services.We're pleased to hear that you found our lobby impressive and our staff courteous. However, we apologize for any inconvenience you experienced with your room, especially the dated bathroom and small shower. Your comments about the room's amenities have been duly noted, and we will certainly take them into consideration as we work to enhance the guest experience.On a positive note, we are glad you enjoyed the comfortable bed, the convenience of having a fridge and safe in your room, as well as the access to our wonderful pool. Our location is indeed a great advantage for exploring Abu Dhabi.Your feedback is valuable to us, and we will use it to make necessary improvements. We hope to have the pleasure of hosting you again in the future and providing you with an even more enjoyable stay.Warm regards,

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pools, food choices and venues!
Stayed 3 nights in Jul 2021
Response from Mazhar Siddiqui on Oct 10, 2023
Dear Guest,Thank you for taking the time to share your review of your recent stay at the Al Ain Palace Hotel in Abu Dhabi. We're thrilled to hear that you had an excellent experience, particularly enjoying our pools, food choices, and venues.We strive to provide our guests with the best possible experience, and it's truly rewarding to know that we were successful in meeting your expectations. Your positive feedback serves as a source of motivation for our team.We look forward to welcoming you back on your next visit to Abu Dhabi, and we hope to provide you with another outstanding stay.Warm regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Great staf
Stayed 2 nights in May 2021
Response from Mazhar Siddiqui on Jun 27, 2021
Dear Guest, Thank you so much for such a wonderful review. It is always a pleasure to receive positive feedback. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I truly hope we will have the pleasure of welcoming you back soon. With all good wishes, Mazhar Siddiqui Front Office Manager

8/10 Good

Marie Jinkee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Mazhar Siddiqui on Jun 27, 2021
Dear Marie Jinkee, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. We are looking forward to having you again as a guest in our hotel. Take Care! Regards Mazhar Siddiqui Front Office Manager

10/10 Excellent

Venkatarakesh

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Mazhar Siddiqui on Jun 27, 2021
Dear Venkatarakesh, Thank you very much for taking the time to review your stay at Al Ain Palace Hotel. We are very happy to know that you had a fantastic time with us at Al Ain Palace Hotel, Abu Dhabi. Looking forward to welcoming you back to the hotel soon to create another memorable experience for you. With all good wishes, Mazhar Siddiqui Front Office Manager

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Very good stay! The hotel is beautiful, clean and has greats staffs.
Stayed 1 night in Jan 2021
Response from Mazhar Siddiqui on Jun 27, 2021
Dear Guest, Thank you so much for such a wonderful review. It is always a pleasure to receive positive feedback. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I truly hope we will have the pleasure of welcoming you back soon. With all good wishes, Mazhar Siddiqui Front Office Manager

6/10 Okay

Hisham

Business traveler
Disliked: Cleanliness
Bussines one night trip
Overall it was ok, but not like a 4 stars hotel, the room was not so clean and furniture is old, specially bathroom..they have a good coffee corner with many choices, they don't have a parking, you have to park on paid public parking, staff was nice. The best was the swimming pool which is very nice and clean
Stayed 1 night in Jan 2021
Response from Mazhar Siddiqui on Jun 27, 2021
Dear Guest, Thank you for your stay with us and for sharing your valuable feedback. We were pleased to read you liked the coffee shop and swimming pool but were sorry to hear there were some issues with the room and parking. Please rest assured we have addressed this with the team to ensure we improve on this. We truly hope, having another opportunity to serve you again in the near future. Take Care! Regards Mazhar Siddiqui Front Office Manager

10/10 Excellent

AS

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020
Response from Mazhar Siddiqui on Jun 27, 2021
Dear Guest, Greetings from Al Ain Palace, Abu Dhabi. We would like to take this opportunity to thank you for taking the time to write a review on Expedia on your experience at Al Ain Palace and we thank you for your valuable feedback. We greatly value your patronage and look forward to welcoming you back soon. Take Care! With best regards Mazhar Siddiqui Front Office Manager

8/10 Good

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020
Response from Mazhar Siddiqui on Jun 27, 2021
Dear Guest, Greetings from Al Ain Palace, Abu Dhabi. We would like to take this opportunity to thank you for taking the time to write a review on Expedia on your experience at Al Ain Palace and we thank you for your valuable feedback. We greatly value your patronage and look forward to welcoming you back soon. Take Care! With best regards Mazhar Siddiqui Front Office Manager

10/10 Excellent

emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020
Response from Mazhar Siddiqui on Jun 27, 2021
Dear Guest, Greetings from Al Ain Palace, Abu Dhabi. We would like to take this opportunity to thank you for taking the time to write a review on Expedia on your experience at Al Ain Palace and we thank you for your valuable feedback. We greatly value your patronage and look forward to welcoming you back soon. Take Care! With best regards Mazhar Siddiqui Front Office Manager

6/10 Okay

Nicholas

Business traveler
Liked: Staff & service, room comfort
Stayed 1 night in Nov 2020
Response from Mazhar Siddiqui on Jun 27, 2021
Dear Guest, Greetings from Al Ain Palace, Abu Dhabi. We would like to take this opportunity to thank you for taking the time to write a review on Expedia on your experience at Al Ain Palace and we thank you for your valuable feedback. We greatly value your patronage and look forward to welcoming you back soon. Take Care! With best regards Mazhar Siddiqui Front Office Manager

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Disappointed
Small room..old furniture ..bathroom brok
Stayed 1 night in Oct 2020
Response from Mazhar Siddiqui on Jun 27, 2021
Dear Guest, Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. We were disappointed to learn of the shortcomings you experienced and we're currently taking steps to improve. We hope for your next visit you will find your experience meets your expectations. Take Care! Regards Mazhar Siddiqui Front Office Manager

10/10 Excellent

Bilal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staycation
The receptionist who checked me in sorry i could not remember his name ..he has been professional and very accommodating... the hotel is very strict in this period of COVID-19.. I felt safe ...the pool is located in a very open space...over all thanks to the manger who manged to provide a late check-out ablive her name was sonia if I remember correct...
Stayed 1 night in Sep 2020
Response from Mazhar Siddiqui on Jun 27, 2021
Dear Guest, Greetings from Al Ain Palace, Abu Dhabi. We would like to take this opportunity to thank you for taking the time to write a review on Expedia on your experience at Al Ain Palace and we thank you for your valuable feedback. We greatly value your patronage and look forward to welcoming you back soon. Take Care! With best regards Mazhar Siddiqui Front Office Manager

10/10 Excellent

Amr, Egypt

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very kind staff, the hotel is closed to Marya Mall, so if you want to go to food court the mall is very closed to the hotel. Fantastic swimming pool, really great. The hotel food is high quality and price is affordable. The room is big compared to the price.
Stayed 2 nights in Sep 2020
Response from Mazhar Siddiqui on Jun 27, 2021
Dear Guest, Greetings from Al Ain Palace, Abu Dhabi. We would like to take this opportunity to thank you for taking the time to write a review on Expedia on your experience at Al Ain Palace and we thank you for your valuable feedback. We greatly value your patronage and look forward to welcoming you back soon. Take Care! With best regards Mazhar Siddiqui Front Office Manager

10/10 Excellent

Verified traveler

Stayed 1 night in Sep 2020
Response from Mazhar Siddiqui on Jun 27, 2021
Dear Guest, Greetings from Al Ain Palace, Abu Dhabi. We would like to take this opportunity to thank you for taking the time to write a review on Expedia on your experience at Al Ain Palace and we thank you for your valuable feedback. We greatly value your patronage and look forward to welcoming you back soon. Take Care! With best regards Mazhar Siddiqui Front Office Manager

8/10 Good

Rahman

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Stay
Great hotel however hot water is not that hot / AC makes noise. Superb swimming pool and hot tub. Value for money.
Stayed 1 night in Aug 2020
Response from Mazhar Siddiqui on Jun 27, 2021
Dear Guest, Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. We were disappointed to learn of the shortcomings you experienced and we're currently taking steps to improve. We hope for your next visit you will find your experience meets your expectations. Take Care! Regards Mazhar Siddiqui Front Office Manager

2/10 Terrible

Mohamed

Traveled with family
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Jul 2020
Response from Mazhar Siddiqui on Jun 27, 2021
Dear Guest, Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. We were disappointed to learn of the shortcomings you experienced and we're currently taking steps to improve. We hope for your next visit you will find your experience meets your expectations. Take Care! Regards Mazhar Siddiqui Front Office Manager

8/10 Good

Essayas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 28 nights in May 2020
Response from Mazhar Siddiqui on Jun 27, 2021
Dear Guest, Greetings from Al Ain Palace, Abu Dhabi. We would like to take this opportunity to thank you for taking the time to write a review on Expedia on your experience at Al Ain Palace and we thank you for your valuable feedback. We greatly value your patronage and look forward to welcoming you back soon. Take Care! With best regards Mazhar Siddiqui Front Office Manager

2/10 Terrible

Babu Rao

Disliked: Staff & service
Stayed 1 night in Apr 2020
Response from Mazhar Siddiqui on Jun 27, 2021
Dear Guest, Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. We were disappointed to learn of the shortcomings you experienced and we're currently taking steps to improve. We hope for your next visit you will find your experience meets your expectations. Take Care! Regards Mazhar Siddiqui Front Office Manager

8/10 Good

julius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Everything was perfect,let us to check in 12:30,I can not say anything wrong except the souvenir shop guy,who wanted to sell everything for double price then 50-40-30-25 like on the street market in Thailand!
Stayed 1 night in Mar 2020
Response from Mazhar Siddiqui on Jun 27, 2021
Dear Guest, Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. We were disappointed to learn of the shortcomings you experienced and we're currently taking steps to improve. We hope for your next visit you will find your experience meets your expectations. Take Care! Regards Mazhar Siddiqui Front Office Manager

10/10 Excellent

Anas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy access to the city.
Greet stay! the location of the hotel is the best in the city.
Stayed 6 nights in Feb 2020
Response from Mazhar Siddiqui on Jun 27, 2021
Dear Guest, Greetings from Al Ain Palace, Abu Dhabi. We would like to take this opportunity to thank you for taking the time to write a review on Expedia on your experience at Al Ain Palace and we thank you for your valuable feedback. We greatly value your patronage and look forward to welcoming you back soon. Take Care! With best regards Mazhar Siddiqui Front Office Manager

10/10 Excellent

Lemuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience!!!
Stayed 1 night in Jan 2020
Response from AlAinPalace on Feb 10, 2020
Dear Guest, Greetings! Thank you so much for your recent stay with us and for sharing your experience. We are delighted to read that you enjoyed your stay with us. Looking forward to welcome you back soon at Al Ain Palace Hotel for another great experience. Kind regards, Guest Relations

8/10 Good

nigel

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2020
Response from AlAinPalace on Feb 10, 2020
Dear Guest, Greetings of the day! Thank you so much for your recent stay with us and for sharing your experience.We are most certainly looking forward to welcome you back soon at Al Ain Palace Hotel for another great experience. Best regards, Guest Relations

10/10 Excellent

Lemuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from AlAinPalace on Feb 10, 2020
Dear Guest, Greetings of the day! Thank you so much for your recent stay with us and for sharing your experience.We are most certainly looking forward to welcome you back soon at Al Ain Palace Hotel for another great experience. Best regards, Guest Relations

8/10 Good

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from AlAinPalace on Feb 10, 2020
Dear Guest Greetings of the day! Thank you so much for your recent stay with us and for sharing your experience.We are most certainly looking forward to welcome you back soon at Al Ain Palace Hotel for another great experience. Kind regards, Guest Relations

8/10 Good

Sudhakar

Business traveler
Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2020
Response from AlAinPalace on Feb 10, 2020
Dear Guest Greetings from Al Ain Palace hotel. Thank you so much for your recent stay with us and for sharing your experience. We are most certainly looking forward to welcome you back soon at Al Ain Palace Hotel for another great experience. Best regards, Guest Relations

8/10 Good

Aldrich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and Affordable
We've stayed quiet and safe. Very comfortable and affordable.
Stayed 1 night in Jan 2020
Response from AlAinPalace on Feb 10, 2020
Dear Guest, Greetings of the day! Thank you so much for your recent stay with us and for sharing your experience.It's wonderful you enjoyed your stay with us so much! We can't wait to host you again soon for another amazing experience! Have a fantastic day! Kind regards, Guest Relations

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from AlAinPalace on Feb 10, 2020
Dear Guest Greetings from Al Ain Palace hotel. Thank you so much for your recent stay with us and for sharing your experience. We are most certainly looking forward to welcome you back soon at Al Ain Palace Hotel for another great experience. Best regards, Guest Relations

10/10 Excellent

Taorid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exterior could use a facelift
Stayed 1 night in Dec 2019
Response from AlAinPalace on Feb 10, 2020
Dear Guest Greetings of the day! Thank you for your feedback and your honest opinion.We are most certainly looking forward to welcome you back soon at Al Ain Palace Hotel for another great experience. Kind regards, Guest Relations

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Place
Absolutely affordable and nice room.
Stayed 1 night in Dec 2019
Response from AlAinPalace on Feb 10, 2020
Dear Guest Greetings of the day Thank you so much for your recent stay with us and for sharing your experience. I am so pleased to hear that you enjoyed with us! We are most certainly looking forward to welcome you back soon at Al Ain Palace Hotel for another great experience. Kind regards, Guest Relations

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
t hotel close to mall
Great place shower could be signed better and no usb plug in the room
Stayed 1 night in Dec 2019
Response from Mazhar Siddiqui, Front Office Manager on Jan 13, 2024
Dear Guest,Thank you for taking the time to share your feedback regarding your stay at Al Ain Palace Hotel on Expedia. We are delighted to hear that you found our hotel to be a great place.Your suggestion about the shower signage and the absence of USB plugs in the room is valuable to us. We appreciate your insights, and we will certainly consider these points for future improvements to enhance the overall guest experience.We hope to welcome you back to Al Ain Palace Hotel in the future and provide you with an even more enjoyable stay.Warm regards,

10/10 Excellent

Carlo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from AlAinPalace on Feb 10, 2020
Dear Guest Greetings from Al Ain Palace hotel. Thank you so much for your recent stay with us and for sharing your experience. We are most certainly looking forward to welcome you back soon at Al Ain Palace Hotel for another great experience. Best regards, Guest Relations

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice overall
Stayed 1 night in Nov 2019
Response from AlAinPalace on Feb 10, 2020
Dear Guest Greetings from Al Ain Palace hotel. Thank you so much for your recent stay with us and for sharing your experience. We are most certainly looking forward to welcome you back soon at Al Ain Palace Hotel for another great experience. Best regards, Guest Relations

10/10 Excellent

Muhammad

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from AlAinPalace on Feb 10, 2020
Dear Guest Greetings from Al Ain Palace hotel. Thank you so much for your recent stay with us and for sharing your experience. We are most certainly looking forward to welcome you back soon at Al Ain Palace Hotel for another great experience. Best regards, Guest Relations

8/10 Good

Verified traveler

Stayed 1 night in Nov 2019
Response from AlAinPalace on Feb 10, 2020
Dear Guest Greetings from Al Ain Palace hotel. Thank you so much for your recent stay with us and for sharing your experience. We are most certainly looking forward to welcome you back soon at Al Ain Palace Hotel for another great experience. Best regards, Guest Relations

10/10 Excellent

Simon

Business traveler
Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2019
Response from AlAinPalace on Feb 10, 2020
Dear Guest Greetings from Al Ain Palace hotel. Thank you so much for your recent stay with us and for sharing your experience. We are most certainly looking forward to welcome you back soon at Al Ain Palace Hotel for another great experience. Best regards, Guest Relations

6/10 Okay

Brian

Liked: Cleanliness, staff & service
Al ain palace review
The hotel was fine. Nothing special. It is a bit cheaper than others in the area. It has no views of the city or the beach. It is a fine place if you need a bed with a decent breakfast in a downtown location.
Stayed 3 nights in Oct 2019
Response from AlAinPalace on Feb 10, 2020
Dear guest Greetings of the day! Thank you so much for your recent stay with us and for sharing your experience. I am so pleased to hear that you enjoyed with us. We are most certainly looking forward to welcome you back soon at Al Ain Palace Hotel for another great experience. Kind regards, Guest Relations

6/10 Okay

MW

Traveled with group
Liked: Cleanliness, staff & service
The next attached gym has an adequate amount of equipment. The pool which is shared with the Royal Méridien is nice...
Stayed 2 nights in Oct 2019
Response from AlAinPalace on Feb 10, 2020
Dear Guest Greetings! Thank you so much for your recent stay with us and for sharing your experience. We are delighted to read that you enjoyed your stay in Al Ain Palace Hotel. Looking forward to welcome you back soon for another great experience. Kind regards, Guest Relations

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Mazhar Siddiqui, Front Office Manager on Jan 13, 2024
Dear Guest,Thank you so much for taking the time to share your excellent feedback on Expedia following your stay at Al Ain Palace Hotel, Abu Dhabi.We are thrilled to learn that you had an outstanding experience with us. Providing exceptional service is our top priority, and we are delighted that we could meet your expectations.Your positive words are truly motivating for our team. We appreciate your kind review and look forward to welcoming you back for another excellent stay in the future.Best regards,