Outdoor pool, open 7 AM to 9 PM, pool umbrellas, sun loungers
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Reviews of Crowne Plaza Abu Dhabi Yas Island, an IHG Hotel

4 out of 5
Crowne Plaza Abu Dhabi Yas Island, an IHG Hotel
Yas Island, Abu Dhabi

Reviews

8.6

Excellent

Rating 10 - Excellent. 369 out of 701 reviews" "
Rating 8 - Good. 226 out of 701 reviews" "
Rating 6 - Okay. 59 out of 701 reviews" "
Rating 4 - Poor. 28 out of 701 reviews" "
Rating 2 - Terrible. 19 out of 701 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Olga, Laytonsville

Business traveler, Traveled with partner
Liked: Amenities
needs updating
Stayed 6 nights in Apr 2024
Response from Haitham Khalil on Apr 21, 2024
Dear Valued Guest, I appreciate you sharing your feedback and glad that you enjoyed your stay with us. We very much value all our guest feedback, both positive and constructive, and we would like to assure you that your comments have been shared with the relevant team.Thank you for sharing your thoughts with us and we look forward to welcoming you back again as our guests in the hotelKind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

10/10 Excellent

Anna

Stayed 2 nights in Mar 2024
Response from Haitham Khalil on Mar 18, 2024
Dear Valued Guest, Thank you for taking the time to share your great experience. Your positive comments and recognition of our services are highly appreciated. We look forward to welcoming you at Crowne Plaza Yas Island.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

8/10 Good

LADY CHRISTABEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great!!! great proximity to site attractions and the staff was extremely helpful.
Stayed 6 nights in Mar 2024
Response from Haitham Khalil on Mar 12, 2024
Dear Valued Guest, Appreciate your kind words and the time you have taken to share your recent experience. Your flattering comments about the hotel will surely go a long way in motivating us to keep providing exemplary service and facilities to our valued guests.We look forward to having you again.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

10/10 Excellent

ANUPAM

Stayed 1 night in Jan 2024
Response from Haitham Khalil on Jan 13, 2024
Dear Valued Guest, Appreciate your kind words and the time you have taken to share your recent experience. Your flattering comments about the hotel will surely go a long way in motivating us to keep providing exemplary service and facilities to our valued guests.We look forward to having you again.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

10/10 Excellent

Linda

Liked: Amenities
I liked the familiarity as I’ve stayed there before
Stayed 7 nights in Dec 2023
Response from Haitham Khalil on Jan 9, 2024
Dear Valued Guest, It was a pleasure to have you as our guest at Crowne Plaza Yas Island and glad to hear that we succeeded in providing you a great stay that left you truly satisfied particularly with the hotel facilities and your room allocation, which will be shared with the entire team. Your words continue to give credence to the hard work and effort, motivating us to keep striving for the best in what we do. Thank you for giving us an excellent rating and we look forward to welcoming you back again as our guest in the near future.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

10/10 Excellent

Sanober

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from Haitham Khalil on Jan 9, 2024
Dear Valued Guest, Appreciate your kind words and the time you have taken to share your recent experience. Your flattering comments about the hotel will surely go a long way in motivating us to keep providing exemplary service and facilities to our valued guests.We look forward to having you again.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

8/10 Good

Nuala

Liked: Cleanliness, staff & service, room comfort
Crowne Plaza Abu Dhabi
Rooms are business like and a bit out dated- toliet seat broken in bathroom. Pool is nice, however sun loungers require an update. Cyan beach is a 10 min walk away or a golf cart- no bar or restaurant at Cyan beach. Staff very friendly, breakfast nice and stills restaurant offers good fare. Yas waterfront is a ten min walk away and lots ofgpod restaurants.
Stayed 6 nights in Dec 2023
Response from Haitham Khalil on Jan 9, 2024
Dear Valued Guest, Thank you for your feedback and for taking the time to write about your recent experience. We regret to hear that your stay was not up to your expectations on this particular occasion. Please be assured that your feedback is extremely valuable to us and this has been shared with the team to ensure the necessary actions are taken to address the shortfall and once again would like to apologize for the inconvenience caused.We look forward to your return visit and give us an opportunity to provide you with a better experience on your next stayKind regards,Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed at several places on Yas Island and this hotel was gorgeous. Very polite and helpful staff, great breakfast, very happy with my stay. I come into town 2 or 3 times a year, and I will stay here again.
Stayed 6 nights in Dec 2023
Response from Haitham Khalil on Dec 29, 2023
Dear Valued Guest, It is truly rewarding to know that we have lived up to your expectations and glad that we succeeded in providing you a stay that left you truly satisfied. We certainly strive to deliver the highest standards of customer service to all our guests and it is truly rewarding to receive such commendation.Thank you for giving us an excellent rating and we look forward to welcoming you back again as our guests in the near future.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

8/10 Good

Danny

Liked: Cleanliness, property conditions & facilities
I was a little disappointed with the front desk agent who checked me in. He was very dismissive when I asked about the facilities amenities, and refused to acknowledge my IHG status when I gave him my membership number for the points rewards. He did not even attempt to check in the computer I was told it will be applied later
Stayed 1 night in Nov 2023
Response from Haitham Khalil on Dec 29, 2023
Dear Valued Guest, I appreciate you sharing your feedback and glad that you enjoyed your stay with us. We very much value all our guest feedback, both positive and constructive, and we would like to assure you that your comments have been shared with the relevant team.Thank you for sharing your thoughts with us and we look forward to welcoming you back again as our guests in the hotelKind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

10/10 Excellent

Amanda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were exceptional nothing was too much trouble
Stayed 3 nights in Nov 2023
Response from Haitham Khalil on Nov 14, 2023
Dear Valued Guest, Thank you for taking the time to share your great experience. Your positive comments and recognition of our services are highly appreciated. We look forward to welcoming you at Crowne Plaza Yas Island.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

10/10 Excellent

Christelle

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Haitham Khalil on Nov 14, 2023
Dear Valued Guest, Thank you for taking the time to share your great experience. Your positive comments and recognition of our services are highly appreciated. We look forward to welcoming you at Crowne Plaza Yas Island.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

6/10 Okay

Ifzal

Liked: Cleanliness, staff & service
Whoever thought it’s ok to have glass bathrooms with no locks needs to find another job.no privacy
Stayed 3 nights in Oct 2023
Response from Haitham Khalil on Nov 10, 2023
We have noted your comments with regards to the service you have experienced and please be assured that this is not our usual standard of service delivery within the hotel. Your feedback is extremely valuable to us and this has been shared with the team to ensure that the necessary actions are taken to address the shortfall.We hope that your experience on this particular occasion will not deter you from visiting us again and that we will have an opportunity to be of service in the near future.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

4/10 Poor

Brian

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Time for a refresh
My room was very tired and in need of renovation. The sliding patio doors were stiff and extremely difficult to open and close. The veneer was starting to come off the furniture. And every time I used the shower the bathroom floor ended up saturated. All fundamental things that should not happen at a top hotel.
Stayed 3 nights in Oct 2023
Response from Haitham Khalil on Nov 5, 2023
Dear Valued Guest, We have noted your comments with regards to the service you have experienced and please be assured that this is not our usual standard of service delivery within the hotel. Your feedback is extremely valuable to us and this has been shared with the team to ensure that the necessary actions are taken to address the shortfall.We hope that your experience on this particular occasion will not deter you from visiting us again and that we will have an opportunity to be of service in the near future.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

10/10 Excellent

Gian marco

Liked: Cleanliness, staff & service, property conditions & facilities
I was relax on the beach I can’t stay in pool bruise lot guest very rude to scream
Stayed 2 nights in Oct 2023
Response from Haitham Khalil on Nov 1, 2023
Dear Valued Guest, I appreciate you sharing your feedback and glad that you enjoyed your stay with us. We very much value all our guest feedback, both positive and constructive, and we would like to assure you that your comments have been shared with the relevant team.Thank you for sharing your thoughts with us and we look forward to welcoming you back again as our guests in the hotelKind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

4/10 Poor

Alan

Traveled with group
Liked: Cleanliness, property conditions & facilities
General level of service in this hotel was disappointing from the welcome at reception to the service at breakfast. Bar service on our first night was terrible. This feels more like a three star hotel. A lot of avoidable customer service issues. Won’t be back. Try the Radisson next door!
Stayed 2 nights in Oct 2023
Response from Haitham Khalil on Oct 27, 2023
Dear Valued Guest, We have noted your comments with regards to the service you have experienced and please be assured that this is not our usual standard of service delivery within the hotel. Your feedback is extremely valuable to us and this has been shared with the team to ensure that the necessary actions are taken to address the shortfall.We hope that your experience on this particular occasion will not deter you from visiting us again and that we will have an opportunity to be of service in the near future.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

10/10 Excellent

Domonique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Clean amenities. Five stars ⭐️
Stayed 5 nights in Oct 2023
Response from Haitham Khalil on Oct 16, 2023
Dear Valued Guest, It was a pleasure to have you as our guests at Crowne Plaza Yas Island. Your kind acknowledgement of the service provided by our committed staff is highly appreciated. Hope to see you again on your next visit.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

10/10 Excellent

Danyaal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Close to Yas Island with shuttle available, excellent breakfast and spacious room
Stayed 2 nights in Sep 2023
Response from Haitham Khalil on Oct 9, 2023
Dear Valued Guest, Thank you for taking the time to share your great experience. Your positive comments and recognition of our services are highly appreciated. We look forward to welcoming you at Crowne Plaza Yas Island.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness
Found mold in cotton buds
Stayed 2 nights in Sep 2023
Response from Haitham Khalil on Oct 3, 2023
Dear Valued Guest, We have noted your comments with regards to the service you have experienced and please be assured that this is not our usual standard of service delivery within the hotel. Your feedback is extremely valuable to us and this has been shared with the team to ensure that the necessary actions are taken to address the shortfall.We hope that your experience on this particular occasion will not deter you from visiting us again and that we will have an opportunity to be of service in the near future.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Few problems
My female colleague had a staff member enter her room whilst asleep. It was an oversight. My other colleague was checked into a used room
Stayed 2 nights in Sep 2023
Response from Haitham Khalil on Sep 30, 2023
Dear Valued Guest, Thank you for your feedback and for taking the time to write about your recent experience. We regret to hear that your stay was not up to your expectations on this particular occasion. Please be assured that your feedback is extremely valuable to us and this has been shared with the team to ensure the necessary actions are taken to address the shortfall and once again would like to apologize for the inconvenience caused.We look forward to your return visit and give us an opportunity to provide you with a better experience on your next stayKind regards,Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

8/10 Good

ALI

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Haitham Khalil on Sep 11, 2023
Dear Ali, It was a pleasure to have you as our guests at Crowne Plaza Yas Island. Your kind acknowledgement of the service provided by our committed staff is highly appreciated. Hope to see you again on your next visit.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

10/10 Excellent

Ilana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Haitham Khalil on Sep 8, 2023
Dear Valued Guest, We are flattered to read your compliments and delighted to hear that you were extremely pleased with the services provided by our committed staffs Crowne Plaza Yas Island. We certainly strive to deliver the highest standards of customer service to all our guests and it is truly rewarding to receive such commendation Thank you for giving us an excellent rating and we look forward to welcoming you back again as our guests in the near future.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

8/10 Good

EMILE, Washington

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice hotel. Great Staff . beautiful swimming pool.
Stayed 1 night in Sep 2023
Response from Haitham Khalil on Sep 7, 2023
Dear Emile, It was a pleasure to have you as our guests at Crowne Plaza Yas Island. Your kind acknowledgement of the service provided by our committed staff is highly appreciated. Hope to see you again on your next visit.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

8/10 Good

Johanna, Bartlesville

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and pool was beautiful. They have very polite staff. The bed was hard and the cleaning staff tried to come in the room at 8pm to do the daily cleaning.
Stayed 4 nights in Jun 2023
Response from Nazik Amrani on Jul 5, 2023
Dear Johanna, Glad to know that you are well taken care of throughout your stay. Your words continue to give credence to the hard work and effort, motivating us to keep striving for the best in what we do.The team will be delighted to hear your compliments and it was indeed a pleasure to have you back again as our guests in the hotel.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

10/10 Excellent

Yaisa

Liked: Cleanliness, property conditions & facilities
Personable and clean
Stayed 1 night in Jun 2023
Response from Nazik Amrani on Jun 22, 2023
Dear Yaisa, It was a pleasure to have you as our guests at Crowne Plaza Yas IslandYour kind acknowledgement of the service provided by our committed staff is highly appreciated. Hope to see you again on your next visit.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

10/10 Excellent

Varsha

Stayed 1 night in Jun 2023
Response from Nazik Amrani on Jun 14, 2023
Dear Varsha, It is a delight to know that you had an enjoyable stay at Crowne Plaza Abu Dhabi Yas Island. We look forward to your return visit for an even better experience.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

4/10 Poor

Alfonso

Traveled with partner
Was to expensive and room smelly
Stayed 2 nights in Jun 2023
Response from Haitham Khalil on Jun 5, 2023
Dear Alfonso, We have noted your comments with regards to the service you have experienced and please be assured that this is not our usual standard of service delivery within the hotel. Your feedback is extremely valuable to us and this has been shared with the team to ensure that the necessary actions are taken to address the shortfall.We hope that your experience on this particular occasion will not deter you from visiting us again and that we will have an opportunity to be of service in the near futureKind regards, Hotel ManagerCrowne Plaza and Staybridge Suites Abu Dhabi - Yas Island

10/10 Excellent

Capt AJAY, dubai

Traveled with family
Liked: Cleanliness, staff & service
Good fun
Stayed 2 nights in May 2023
Response from Haitham Khalil on May 29, 2023
Thank you for taking the time to share your great experience. Your positive comments and recognition of our services are highly appreciated. We look forward to welcoming you at Crowne Plaza Yas Island.Kind regards, Hotel ManagerCrowne Plaza and Staybridge Suites Abu Dhabi - Yas Island

10/10 Excellent

Naresh

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are wonderful
Stayed 1 night in May 2023
Response from Haitham Khalil on May 29, 2023
Dear Naresh, Thank you for taking the time to share your great experience. Your positive comments and recognition of our services are highly appreciated. We look forward to welcoming you at Crowne Plaza Yas Island.Kind regards, Hotel ManagerCrowne Plaza and Staybridge Suites Abu Dhabi - Yas Island

10/10 Excellent

Khamit

Stayed 2 nights in May 2023
Response from Nazik Amrani on Jun 14, 2023
Dear Khamit, It is a delight to know that you had an enjoyable stay at Crowne Plaza Abu Dhabi Yas Island. We look forward to your return visit for an even better experience.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

8/10 Good

Rebecca

Stayed 6 nights in May 2023
Response from Haitham Khalil on May 18, 2023
Dear Valued Guest, It is a delight to know that you had an enjoyable stay at Crowne Plaza Abu Dhabi Yas Island. We look forward to your return visit for an even better experience.Kind regards, Hotel ManagerCrowne Plaza and Staybridge Suites Abu Dhabi - Yas Island

10/10 Excellent

Salem

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in May 2023
Response from Haitham Khalil on May 18, 2023
Dear Valued Guest, It is a delight to know that you had an enjoyable stay at Crowne Plaza Abu Dhabi Yas Island. We look forward to your return visit for an even better experience.Kind regards, Hotel ManagerCrowne Plaza and Staybridge Suites Abu Dhabi - Yas Island

8/10 Good

Vincent

Traveled with partner
Liked: Staff & service, amenities
Location is convenient to all attractions, Mall n restaurants. Conceirge team especially head of conceirge Mr Binod his professionalism efficient and helpfulness really appreciated. Was new to Yas Island so he made our stay welcoming. Rooms are average could do with an refurb.
Stayed 9 nights in Apr 2023
Response from Haitham Khalil on Apr 30, 2023
Dear Vincent, It was a pleasure to have you as our guests at Crowne Plaza Yas IslandYour kind acknowledgement of the service provided by our committed staff is highly appreciated. Hope to see you again on your next visit.Kind regards, Hotel ManagerCrowne Plaza and Staybridge Suites Abu Dhabi - Yas Island

8/10 Good

Mafaz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like the airplanes sound every 2 minutes
Stayed 15 nights in Mar 2023
Response from Haitham Khalil Hotel Manager Crowne Plaza and Stay on Apr 14, 2023
Dear Mafaz,Thank you for your feedback.We look forward to your return visit for an even better experience.Kind regards,

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 17 nights in Mar 2023
Response from Haitham Khalil on May 4, 2023
Dear Christopher, It is a delight to know that you had an enjoyable stay at Crowne Plaza Abu Dhabi Yas Island. We look forward to your return visit for an even better experience.Kind regards, Hotel ManagerCrowne Plaza and Staybridge Suites Abu Dhabi - Yas Island

6/10 Okay

Roshan

Stayed 4 nights in Mar 2023
Response from Haitham Khalil on Apr 28, 2023
Dear Roshan,We are extremely sad to hear that your experience did not meet your expectations.We would like to hear out your valuable feedback to investigate further, can you please share your concerns with info.cp@yasplazahotels.comKind regards,Hotel Manager

10/10 Excellent

Ashley

Stayed 3 nights in Apr 2023
Response from Haitham Khalil on Apr 28, 2023
Dear Ashley, It is a delight to know that you had an enjoyable stay at Crowne Plaza Abu Dhabi Yas Island.We look forward to your return visit for an even better experience.Kind regards, Hotel Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My favourite Yas Hotel
I have stayed at this hotel of and on for approximately 10yrs as I always enjoy the comfortable bed and spacious room with the balcony and the pool area never seems over-crowded. Breakfast has often been its least attractive feature in the past, but I am pleased to say it is much improved now with more staff and hence more attention and better service given to customers. The range of food is still very good but it seems to be better prepared and the hot food remains hot (rather than sometimes cold/warm in the past). This is my favourite Yas Island hotel and I have stayed in them all. Very nice customer service at the front desk and the cleaning staff were always courteous and good at their jobs. Good food and drink options and you can always pop into adjacent hotel bars and restaurants for a change also.
Stayed 3 nights in Mar 2023
Response from Haitham Khalil Hotel Manager Crowne Plaza and Stay on Apr 5, 2023
Dear Guest,It is truly rewarding to know that we have lived up to your expectations and glad that we succeeded in providing you a stay that left you truly satisfied. We certainly strive to deliver the highest standards of customer service to all our guests and it is truly rewarding to receive such commendation.Thank you for giving us an excellent rating and we look forward to welcoming you back again as our guests in the near future.Kind regards,

10/10 Excellent

Sam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport, Ferrari world and the yas marina circuit. Spacious rooms and very friendly staff.
Stayed 3 nights in Mar 2023
Response from Haitham Khalil Hotel Manager Crowne Plaza and Stay on Mar 30, 2023
Dear Guest,Thank you for taking the time to share your great experience. Your positive comments and recognition of our services are highly appreciated. We look forward to welcoming you at Crowne Plaza Yas Island.Kind regards,

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with good stay always
Stayed 1 night in Mar 2023
Response from Haitham Khalil on Mar 28, 2023
Dear Mohamed, It is a delight to know that you had an enjoyable stay at Crowne Plaza Abu Dahbi Yas Island. We look forward to your return visit for an even better experience.Kind regards, Hotel Manager

8/10 Good

Ivor

Traveled with family
Liked: Cleanliness, staff & service
Family break
If you book a suite, as we did, don’t make the mistake of thinking that the sofa will convert into a bed. It doesn’t, and so we had to organise a roller bed - not particularly suitable for our 15 year old son. Also, be aware that the hotel is in the airport flight path. Apart from that everything went well with our stay. The hotel is very convenient for all major attractions on Yas Island.
Stayed 4 nights in Feb 2023
Response from Haitham Khalil on Feb 22, 2023
Dear Ivor, I appreciate you sharing your feedback and glad that you enjoyed your stay with us. We very much value all our guest feedback, both positive and constructive, and we would like to assure you that your comments have been shared with the relevant team.Thank you for sharing your thoughts with us and we look forward to welcoming you back again as our guests in the hotelKind regards, Hotel ManagerCrowne Plaza and Staybridge Suites Abu Dhabi - Yas Island

8/10 Good

RAVI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sigle use plastic glasses are provided in rooms.
The stay was comfotable. The property is clean and well maintained. Only one thing bothered us: The rooms were provided with Single use plastic glasses for water. When I requested for Glass glasses, I was charged for the same, which was surprising & disturbing.
Stayed 1 night in Feb 2023
Response from Haitham Khalil on Feb 22, 2023
Dear Ravi, I appreciate you sharing your feedback and glad that you enjoyed your stay with us. We very much value all our guest feedback, both positive and constructive, and we would like to assure you that your comments have been shared with the relevant team.Thank you for sharing your thoughts with us and we look forward to welcoming you back again as our guests in the hotelKind regards, Hotel ManagerCrowne Plaza and Staybridge Suites Abu Dhabi - Yas Island

4/10 Poor

Eman

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The room not clean its derti and have cacoroge in the bed no basket for rabish in the suit they didnt clean the room
Stayed 2 nights in Feb 2023
Response from Haitham Khalil, Hotel Manager on Feb 11, 2023
Dear Eman, We have noted your comments with regards to the service you have experienced and please be assured that this is not our usual standard of service delivery within the hotel. Your feedback is extremely valuable to us and this has been shared with the team to ensure that the necessary actions are taken to address the shortfall.We hope that your experience on this particular occasion will not deter you from visiting us again and that we will have an opportunity to be of service in the near futureKind Regards,

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jan 2023
Response from Haitham Khalil Hotel Manager Crowne Plaza and Stay on Jan 27, 2023
Dear Guest, Thank you for your review. We apologize for any discomfort during your stay and appreciate you bringing this to our attention, we hope for another opportunity to exceed your expectations. Kind regards,

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Haitham Khalil Hotel Manager Crowne Plaza and Stay on Jan 25, 2023
Dear Brendan, Thank you for choosing Crowne Plaza Abu Dhabi Yas Island and for your excellent rating. We are glad that you had a wonderful time at our hotel and enjoyed the hotel facilities. We hope you do visit us again.Best regards,

8/10 Good

PARVEEN

Stayed 3 nights in Dec 2022
Response from SK on Jan 16, 2023
Dear Parveen,Thank you for choosing Crowne Plaza Abu Dhabi Yas Island and for taking the time to write your feedback. We are glad that you had a wonderful time at our hotel and enjoyed the hotel facilities and services. Your feedback will be shared with the team to further motivate outstanding service. We hope you do visit us again.Best regards,Haitham KhalilHotel Manager Crowne Plaza and Staybridge Suites Abu Dhabi - Yas Island

4/10 Poor

Rasik

Traveled with family
Disliked: Cleanliness, room comfort
The place was ok not the the standard expected from a 4 star. The staff were not friendly. Had to wait for 1.5 hrs for checkin as room was not ready. The room given was the worst room and on top of that not complete clean.
Stayed 1 night in Dec 2022
Response from SK on Dec 30, 2022
Dear Rasik,Thank you for raising your concerns to our attention. We are very sorry to hear that your stay with us did not meet your expectations as it is our utmost concern to provide the best experience at all times. We apologize for being unable to maintain our 100% standard while we were running high occupancy. To be given the opportunity to provide high-quality service to our guests and making them delighted is something we truly value, and I deeply regret that we have not been able to do this during your recent visit and address your concerns immediately.Please know that the management is taking the necessary measures to ensure that these kinds of issues would not happen again. Rest assured that we have seriously taken your comments and these issues will be addressed accordingly. Sincerely, Haitham Khalil Hotel ManagerCrowne Plaza and Staybridge Suites Abu Dhabi – Yas Island

2/10 Terrible

Vishal

Disliked: Cleanliness
Stayed 1 night in Dec 2022
Response from SK on Dec 30, 2022
Dear Vishal,Thank you for raising your concerns to our attention. We are very sorry to hear that your visit with us did not meet your expectations as it is our utmost concern to provide the best experience at all times.I would very much appreciate if we could reach out to you to discuss your experience and explain how we are addressing your concerns. I would be grateful if you can share with us your contact details and preferred timing on which I may contact you. Kindly send the information to info.cp@yasplazahotels.com.Sincerely,Haitham KhalilHotel ManagerCrowne Plaza and Staybridge Suites Abu Dhabi – Yas Island

8/10 Good

Shari Scottie A

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thin walls so lots of noise.
Stayed 1 night in Dec 2022
Response from SK on Dec 29, 2022
Dear Shari,Thank you for choosing Crowne Plaza Yas Island and for taking the time to share your feedback. We are glad that you had a wonderful time at our hotel and that you were pleased with the facilities that we provide. We also appreciate your constructive comments. We take feedback seriously and we’ll make the necessary measures so we can provide a better experience in the future. I hope you will give us the opportunity to serve you once again. Best regards, Haitham Khalil Hotel Manager Crowne Plaza and Staybridge Suites Abu Dhabi - Yas Island

10/10 Excellent

Meeten

Stayed 1 night in Dec 2022
Response from SK on Dec 22, 2022
Dear Meetan,Thank you for choosing to stay at Crowne Plaza Abu Dhabi Yas Island and for your excellent rating.We hope you do visit us again.Best Regards,Haitham Khalil Hotel ManagerCrowne Plaza and Staybridge Suites Abu Dhabi – Yas Island

10/10 Excellent

David, Preston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Response from SK on Dec 22, 2022
Dear David,Thank you for choosing Crowne Plaza Abu Dhabi Yas Island and for taking the time to write your feedback. We are glad that you had a wonderful time at our hotel and enjoyed the hotel facilities and services. Your feedback will be shared with the team to further motivate outstanding service. We hope you do visit us again.Best regards,Haitham KhalilHotel Manager Crowne Plaza and Staybridge Suites Abu Dhabi - Yas Island