Ratings based on 109 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
88% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

Posted Jul 24, 2015
Pros: nothing. very bad services . i recommend to train your staff about the customer service attuied
the rooms was dirty. and not good environment for the relaxing
4 out of 5
Recommended
for Families
by A verified traveler

Good hotel for a short break

Posted Apr 23, 2015 on Hotels
Fine hotel, although the room was fairly basic. No minibar (although there was a price-list), and it took a very long time (and 3 phone-calls) before they came to bring the extra bed we required. Although we booked for 3, there were only 2 sets of towels, etc. Swimming pools and restaurants were fine. Enjoyable stay, definitely a nice place for families.
5 out of 5
Recommended
for Everyone
by A verified traveler from Northern Ireland

Great hotel with a wonderful ambiance.

Posted Apr 21, 2015
Pros: Love the Palm Court, the pool and surrounding gardens and breakfast in Flavours.
Cons: The hotel could do with a bit of an update ie in the rooms, with fresh furnishings.
Location: Lots of variety , modern shopping malls, an old souk. and hot springs at a leisure area near Jebel Hafeet. A welcome contrast to the frenetic coast.
I enjoyed my stay, Al Ain is a beautiful city which has retained its authenticity. The hotel is well situated with easy parking. The staff are lovely, friendly, helpful and attentive. There was lots going on yet there was still a feeling of calm. I felt quite at ease sitting on my own in the Palm Court soaking up the atmosphere. I am looking forward to a longer stay in the future.
4 out of 5
Recommended
for Families
by A verified traveler from mannheim

Much better than expected

Posted Apr 12, 2015
Pros: Breakfast, pool area
Location: Nice shopping center nearby
The room and the hotel were along our expectations. But very positive surproses were the quality of the breakfast buffet which was really one of the best i ever had in hotels so far and hte very nice pool area which made us postpone our deparure as the kids asked to stay in the pools.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Nice Hotel

Posted Mar 28, 2015 on Hotels
Nice hotel with very friendly helpful staff. Room was clean and quiet. Breakfast was good with a good variety of food on display.
5 out of 5
Recommended
for Couples
by Miia from Finland

9+

Posted Mar 27, 2015 on Hotels
We had a lovely time at Hilton. The staff was very friendly and helpful. I strongly recommend.
4 out of 5
Recommended
for Couples
by August from Kassel

Sehr guter Service

Posted Mar 20, 2015 on Hotels
Komfortabler Aufenthalt, sehr guter Service, super Poollandschaft
4 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Good stay

Posted Mar 17, 2015 on Hotels
Exterior of the hotel was not impressive, but our 6 rooms were very clean and comfortable. Toilet was a little smelly so we had to close the door at all time. Breakfast was well presented and sufficient varieties. Restaurant service was good as well. Wifi is only free at the lobby and restaurants.
5 out of 5
Recommended
for Everyone
by A verified traveler from Besancon

Posted Mar 16, 2015
Très bon hôtel avec un bon rapport qualité prix. Le personnel est très professionnel.
2 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Service good but needs an update

Posted Mar 9, 2015 on Hotels
Unfortunately, the hotel really needs updating. Service was good. The place is in poor condition.