On arrival we were told at the reception:
1) Booking is for only two people and we have to pay extra for another person. We paid and booked a room for three adults. Luckily we carried a photocopy of our booking.
2) We have to pay 45 UAE Dhirams,apparently a city tax. We did. Had no choice. There is no such thing as city tax in UAE in hotels.
3) Room service very poor.
4) Staff- Pleasant.
Comment from Hotel Management
Feb 6, 2017 by J.PECHEY, Hotel Management
Thank you to share your feedback and let me clarify about the taxes.
In May 2016, Abu Dhabi authorities have announced that from June 1st, 2016 new taxes will be implemented for the Emirate :
a) a new AED 15.00 Destination fee per night and per room occupied,
This has nothing to do with the booking and must be paid directly at the property.
3 nights = 45 AED
b) a new 4 % Municipality fee
Please be understand that taxes and fees are not for the hotel but for the country and Ramada is only collecting it on their behalf.
The above taxes are for ALL hotels in Abu Dhabi Emirate and by the way the same are applied already for couple of years in other Emirates as well, Dubai for example has the same for more than 3 years.
We hope to welcome you again in future and without misunderstanding of taxes and extra charges.