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Reviews of Tilal Liwa Desert Retreat

4 out of 5
Tilal Liwa Desert Retreat
Million Street, Madinat Zayed

Reviews

8.4

Very Good

Rating 10 - Excellent. 94 out of 227 reviews" "
Rating 8 - Good. 89 out of 227 reviews" "
Rating 6 - Okay. 29 out of 227 reviews" "
Rating 4 - Poor. 7 out of 227 reviews" "
Rating 2 - Terrible. 8 out of 227 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Diana on Dec 25, 2023
Dear Ali,,I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. I am sure our entire staff enjoyed catering your needs as much as you enjoyed your stay.If you’re traveling to our area again soon, please don’t hesitate to call us.We are all looking forward to the pleasure of welcoming you and your family again at Tilal Liwa Hotel into not distant future.Thank you and kind regards,Diana KornilakisGeneral ManagerTilal Liwa Hotel

10/10 Excellent

Wiktor

Stayed 1 night in Nov 2023
Response from Diana on Dec 25, 2023
Dear Wiktor,I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. I am sure our entire staff enjoyed catering your needs as much as you enjoyed your stay.If you’re traveling to our area again soon, please don’t hesitate to call us.We are all looking forward to the pleasure of welcoming you and your family again at Tilal Liwa Hotel into not distant future.Thank you and kind regards,Diana KornilakisGeneral ManagerTilal Liwa Hotel

8/10 Good

Valeria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Diana on Aug 17, 2023
Dear Ms. Valeria,Thank you for choosing us for a short break in the desert, we hope to see you again soon.With best regards,Diana KornilakisGeneral ManagerTilal Liwa Hotel

8/10 Good

Anil

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Diana on Jul 8, 2023
Dear Valued Guest,We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been brought out to the attention of all the concerned department heads to make sure that those issues will not reoccur in the future. I certainly do hope that your recent experience at Tilal Liwa Hotel will not deter you from using our hotel in the future, it is only with our valuable guest comments that we can improve our shortcomings, hoping that such an incident will not reflect you a negative impact, and sincerely hope that we would be able to restore your confidence in our hotel. We are all looking forward to the pleasure of welcoming you again at Tilal Liwa Hotel in the near future.Thank you and kind regards,Diana KornilakisGeneral ManagerTilal Liwa Hotel

10/10 Excellent

Taehee

Stayed 1 night in Mar 2023
Response from Hotel management on Mar 14, 2023
Dear Taehee, thank you for giving Tilal Liwa Hotel an ideal rating. We are glad that you enjoyed our accommodation and looking forward to welcoming you again very soon.

10/10 Excellent

Rajesh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memorable stay at Tilal Liwa
Amazing stay at hotel Tilal Liwa. Excellent services and cleanliness. Location is awesome.
Stayed 1 night in Mar 2023
Response from Hotel management on Mar 12, 2023
Dear Rajesh, thank you for sharing your positive feedback regarding your stay with us. We are glad that our cleanliness, location and services have got your satisfaction. Waiting to serve you again in the near future on your next visit.

8/10 Good

Dennis

Liked: Cleanliness, staff & service, room comfort
Great Setting/Hotel needs a slight makeover
The setting is amazing. The desert vista past the infinity pool is magical. Sunrises over the desert are awe-inspiring. The hotel staff was polite and efficient. The hotel itself is showing its age. Sometimes the card key to the outer doors didn't work or worked only after many tries. The rooms could use a bit of sprucing up.
Stayed 1 night in Jan 2023
Response from Hotel management on Jan 17, 2023
Dear Dennis, thank you for sharing your positive feedback regarding your stay with us. We are glad that our staff services and pool have got your satisfaction. Your feedback about the room and card key were shared with our relevant department for immediate actions as we consider our guests comfort the most we really hope to welcome you back soon.

10/10 Excellent

Ekrem

Response from Diana on Apr 19, 2023
Dear Ekrem,Thank you for choosing our hotel for a short desert escape, we are very glad that you have enjoyed your experience with us and we are looking forward to welcome you back in the near future.With best regardsDiana KornilakisGeneral ManagerTilal Liwa Hotel

10/10 Excellent

Mike, Sterling

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff are incredible! It's a perfect place to unwind and enjoy the desert atmosphere. Beautiful pool, dune rides on quads, camels and horses on premises, excellent food and welcoming housekeeping service from Htet. Will be back for sure.
Stayed 12 nights in Nov 2022
Response from Hotel management on Nov 21, 2022
Dear Mike,Thank you for choosing Tilal Liwa Hotel. We are glad to hear that you have enjoyed our food, staff services, pool, desert, and activities at Tilal Liwa Hotel. We look forward to welcoming you again very soon.

10/10 Excellent

Mohammad

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Hotel management on Sep 5, 2022
Dear Mohammad, thank you for giving Tilal Liwa Hotel an ideal rating. We are glad that you enjoyed our accommodation, and looking forward to welcoming you again very soon.

2/10 Terrible

Suheil

Stayed 1 night in Mar 2022
Response from Diana on Apr 19, 2023
Dear Sohail,Our apologies for such a late reply, we hope having the opportunity to welcoming you back in an improved property.With best regards

8/10 Good

daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Hotel management on Apr 25, 2022
Dear Daniel, thank you for giving Tilal Liwa Hotel an ideal rating. We are glad that you enjoyed our accommodation, and looking forward to welcoming you again very soon.

10/10 Excellent

GERALD

Stayed 1 night in Mar 2022
Response from Hotel management on Apr 25, 2022
Dear Gerald, thank you for giving Tilal Liwa Hotel an ideal rating. We are glad that you enjoyed our accommodation, and looking forward to welcoming you again very soon.

10/10 Excellent

MOHAMED

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A day in the desert
Worth to visit for a one day of relaxation and escaping from city’s crowds
Stayed 2 nights in Nov 2021
Response from Hotel management on Dec 5, 2021
Hello Mohamed, Thank you for choosing Tilal Liwa Hotel. We are glad to hear that you have enjoyed our Hotel. We look forward to welcoming you again very soon.

10/10 Excellent

Svetlana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are regular guests in this hotel. We love this property!! The only thing I would suggest is to keep the music volume a bit down by the pool (although your music choice is excellent). I think people come to your property for quietness and serenity.
Stayed 1 night in Sep 2021
Response from Hotel Management on Sep 29, 2021
Dear Guest, thank you for your confidence in choosing our hotel. We’re pleased that you enjoyed your stay on the edge of the Rub Al Khali (The Empty Quarter, the largest uninterrupted sand desert in the world) in the sands of Liwa amid rolling sand dunes and an unspoiled desert landscape. We hope that you had a memorable stay. We promise to send your complaint to the relevant department. We are waiting for your next visit with the guarantee of a better service that meets your expectations.

10/10 Excellent

khawla Al

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing...the staff are great & supportive
Stayed 1 night in Sep 2021
Response from Hotel Management on Sep 12, 2021
Dear Guest, we appreciate your positive feedback about our hotel. We are pleased that our staff service has met your expectations. We always strive to provide the best service to our guests to enjoy a memorable stay. We will redirect your valuable comments to our staff. Looking forward to welcoming you soon.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurios.
What an amazing stay! I hadn't stayed at the hotel for 6 years, but I was so impressed with the high standards that have been maintained. Originally it was a 3 night stay, but I was so happy and comfortable in my upgraded room, that I extended for a further 3 nights. The room was amazing, and just a couple of steps to the pool. The food was delicious, and the set dinner menu, as well as the weekend dinner buffet was great value. Special thanks to Mr Hadi and Mr Nadi, as well as to Raphael. Faith, Jacob, Mervin, Mann and Sunil ( concierge) to name but a few of the fantastic team at Tilal Liwa! I look forward to returning again in the near future. Thank you for a memorable stay.
Stayed 3 nights in Aug 2021
Response from Hotel Management on Aug 25, 2021
Hello! Thank you for choosing Tilal Liwa Hotel. We are glad to hear that you have enjoyed our Hotel. We look forward to welcoming you again very soon.

10/10 Excellent

hyung jun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
recommendable
Good price, kind staff and various activities
Stayed 2 nights in Mar 2021
Response from Hotel Management on Apr 14, 2021
Hello! Thank you for choosing Tilal Liwa Hotel. We are glad to hear that you have enjoyed our Hotel. We look forward to welcoming you again very soon.

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The beautiful setting in the middle of nowhere is the best you can get.
Stayed 1 night in Apr 2021
Response from Hotel Management on Apr 11, 2021
Dear Guest, thank you for your confidence in choosing our hotel. We’re pleased that you enjoyed your stay on the edge of the Rub Al Khali (The Empty Quarter, the largest uninterrupted sand desert in the world) in the sands of Liwa amid rolling sand dunes and an unspoiled desert landscape. We hope that you had a memorable stay. Looking forward to your next visit.

8/10 Good

Santhosh

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Except food every thing was good, food options for Indian cuisine was not good
Stayed 1 night in Mar 2021
Response from Hotel Management on Apr 7, 2021
Dear Guest, thank you for taking the time to express your opinion. We strive to offer the best service to our guests, we will raise your complaint about our food to the management team right away. We look forward to welcoming you on your next visit with a promise to provide you with a better service that meets your expectations

10/10 Excellent

Rhys

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Hotel Management on Apr 5, 2021
Dear Guest, thank you for giving Tilal Liwa Hotel an ideal rating. We are glad that you enjoyed our accommodation, and looking forward to welcoming you again very soon.

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2021
Response from Hotel Management on Mar 31, 2021
Dear Guest, thank you for giving Tilal Liwa Hotel an ideal rating. We are glad that you enjoyed our accommodation, and looking forward to welcoming you again very soon.

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness
It's the only hotel in the area. Theres a pretty picture but the service and standard is not a high level for the price.
Stayed 1 night in Mar 2021
Response from Hotel Management on Mar 28, 2021
Dear Guest, we appreciate your feedback about our hotel. We always strive to provide the best service for our guests to enjoy a memorable stay. We will redirect your valuable comments to our staff. Looking forward to welcoming you soon.

10/10 Excellent

Romain

Stayed 1 night in Mar 2021
Response from Hotel Management on Mar 24, 2021
Dear Guest, thank you for giving Tilal Liwa Hotel an ideal rating. We are glad that you enjoyed our accommodation, and looking forward to welcoming you again very soon.

8/10 Good

Bernhardt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2021
Response from Hotel management on Mar 7, 2021
Dear Bernhardt, thank you for giving Tilal Liwa Hotel an ideal rating. We are glad that you enjoyed our accommodation, and looking forward to welcoming you again very soon.

2/10 Terrible

Amanda

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cancelation 12 hours before check in
We were extremely disappointed by thr communication or lack thereof from tilal Liwa Hotel. I understand that new restrictions are being directed by the government quite frequently. What I do not understand is sending a cancelation notice at 7 pm the night before the reservation. We had arranged covid tests for two families, taken annual leave, and driven the three hours to MZ with our three month old to be notified the night before or the cancelation. The manager was not apologetic and did not offer and compensation for the inconvenience. Will not be supporting this hotel in the future.
Stayed 1 night in Feb 2021
Response from Hotel management on Feb 15, 2021
Dear Amanda, thank you for taking the time to share your experience with us. We are always keen on providing our guests with a memorable stay and a chance to enjoy a unique experience. We promise to send your complaint to the relevant department.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2021
Response from Hotel management on Feb 23, 2021
Dear Guest, thank you for giving Tilal Liwa Hotel an ideal rating. We are glad that you enjoyed our accommodation, and looking forward to welcoming you again very soon.

10/10 Excellent

David Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Special Family getaway
Professional, kind and friendly staff. Cleanliness and comfort. Delicious foods. Staff and facilities complying with COVID-19 precautions. Special getaway for the family.
Stayed 2 nights in Feb 2021
Response from Hotel management on Feb 10, 2021
Dear David, thank you for sharing your positive feedback regarding your stay with us. We are glad that our room cleanliness, staff, and food have got your satisfaction. Waiting to serve you again in the near future on your next visit.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Hotel management on Feb 8, 2021
Dear Guest, thank you for giving Tilal Liwa Hotel an ideal rating. We are glad that you enjoyed our accommodation, and looking forward to welcoming you again very soon.

2/10 Terrible

Abdulla

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience with family
Terrible experience 1. I booked 4 room with twin bed and they provided with king not even connecting. I had to wait an hour for them to sort it but nothing happened. 2. The room I stayed in smelling like somebody urinated in the room. 3. The dinner was terrible. Because we are a group of more than 10 with the kids, I went to the restaurant to order the food in advance and asked the to reserve two specific table. Then after about 30 minutes someone calls and say the food is almost done, so me and my family all went there and waited an additional hour for the food to arrive. The food arrived burned from the outside and undercooked from inside. I have complained to the manager regarding the food and asked to be compensated for free breakfast at least for the horrible experience we all had but they decided to provide discount only. The place seems to be managed portly and unqualified staff are being hired. In the dinner, they couldn’t even put water and bread in the table for more than half an hour after I ask.
Stayed 1 night in Jan 2021
Response from Hotel management on Feb 1, 2021
Dear Abdulla, thank you for taking the time to express your opinion. We strive to offer the best service to our guests, we will raise your complaint about our food to the management team right away. We look forward to welcoming you on your next visit with a promise to provide you with a better service that meets your expectations

8/10 Good

vikas

Business traveler
Liked: Cleanliness, staff & service, room comfort
Hotel middle of no where
Clean hotel with friendly supportive staff, one flaw is that it is out of city.. In case you want to enjoy calm, quiet nature.. No city noise. Prefer it.
Stayed 2 nights in Jan 2021
Response from Hotel management on Jan 31, 2021
Dear vikas, thank you for your confidence in choosing our hotel. We’re pleased that you enjoyed hotel cleanliness, staff, and your stay on the edge of the Rub Al Khali (The Empty Quarter, the largest uninterrupted sand desert in the world) in the sands of Liwa amid rolling sand dunes and an unspoiled desert landscape. Looking forward to your next visit.

10/10 Excellent

Nitin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Hotel management on Jan 19, 2021
Dear Nitin, thank you for giving Tilal Liwa Hotel an ideal rating. We are glad that you enjoyed our accommodation, and looking forward to welcoming you again very soon.

10/10 Excellent

Nadine, Abu dhabi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is small, which i like It has a warm, private feeling The manager on call was super friendly and helpful Food was at times better than others Loved the pool overlooking the desert Highly recommended
Stayed 1 night in Nov 2020
Response from hotel management team on Nov 29, 2020
Dear Nadine, thank you for sharing your positive feedback regarding your stay with us. We are glad that our staff, food, and pool view have got your satisfaction. Waiting to serve you again in the near future on your next visit.

8/10 Good

Joobong

Stayed 1 night in Nov 2020
Response from hotel management team on Nov 22, 2020
Dear Joobong, thank you for giving Tilal Liwa Hotel an ideal rating. We are glad that you enjoyed our accommodation, and looking forward to welcoming you again very soon.

8/10 Good

JUNGTAE

Stayed 1 night in Nov 2020
Response from hotel management team on Nov 18, 2020
Dear Jungtae, thank you for giving Tilal Liwa Hotel an ideal rating. We are glad that you enjoyed our accommodation, and looking forward to welcoming you again very soon.

8/10 Good

Anil

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Since it was late check in and early check out' so could not experience the facilitiea etc. But overall it was good and confortable.
Stayed 1 night in Oct 2020
Response from hotel management team on Nov 1, 2020
Dear Anil, thank you for sharing your positive feedback regarding your stay with us. We are glad that our hotel has got your satisfaction. Waiting to serve you again in the near future on your next visit.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2020
Response from hotel management team on Oct 27, 2020
Dear Guest, thank you for giving Tilal Liwa Hotel an ideal rating. We are glad that you enjoyed our accommodation, and looking forward to welcoming you again very soon.

8/10 Good

Molly

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Lovely hotel for a desert escape
The pool and outside area is lovely, as is the terrace where you can choose to receive all of your meals instead of sitting inside the restaurant or your room. However the rooms for my friends and I were freezing at night, even in October, with the AC off. My friends got extra blankets so that was nice. There were some minor service issues and the food was good but not great. Overall, a lovely stay for one night but I wouldn't recommend a longer stay due to limited dining options and activities.
Stayed 1 night in Oct 2020
Response from hotel management team on Oct 25, 2020
Dear Molly, thank you for sharing your positive feedback regarding your stay with us. We are glad that our pool, food, and Ac have got your satisfaction. Waiting to serve you again in the near future on your next visit.

2/10 Terrible

kurt

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020
Response from hotel management team on Oct 11, 2020
Dear Kurt, thank you for rating our services. Because your comments are highly important to us and will be used to monitor and improve the service we provide, please send us your comments on our social media platforms to make sure you get the best of our services on your next visit.

6/10 Okay

Kelly

Traveled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service
Vey disappointing
Hotel looks very old. Staff was trying to do their best but service needs to be improved in order to deserve the 4* designation. We arrived early, we were informed we’d get the key by 3:00pm. At 5:00pm we still didn’t have the keys. We had to go and ask for them. They LOST our bags. They had to check the cameras to find out - after one hour - that it was delivered to another room. Bathrooms smell like sewage, maybe because the pipe system is old? We spent two nights and the smell was persistent, that was also in the pool area bathroom. Breakfast could be of better quality and variety, considering the price charged. We had very high expectations based on what we read and on friend’s feedback but it turned out to be very disappointing. I wouldn’t recommend it.
Stayed 2 nights in Sep 2020
Response from hotel management team on Sep 21, 2020
Dear Kelly, We always strive to provide the best service to our guests to enjoy a memorable stay. We appreciate your observations regarding the reception staff, pool, and check-in, bathroom smells, and bags and we promise to send your complaint to the relevant department. We look forward to welcoming you again to our hotel soon. Wish you all the best.

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, room comfort
Bad Experience Overall
My stay in Tilal Liwa was for 4 days
Stayed 4 nights in Aug 2020
Response from hotel management team on Sep 21, 2020
Dear Guest, thank you for sharing your positive feedback regarding your stay with us. We are glad that our hotel has got your satisfaction. Waiting to serve you again in the near future on your next visit.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Not advisable to visit due to Corona restrictions
We have visited the hotel during August 2020, however due to covide restrictions they downsized the staff too much so only one receptionist and you have to take care of your luggage, masks you should wear all time unless u r eating or in the pool, there was no dinner buffet first night because of no enough people
Stayed 2 nights in Aug 2020
Response from hotel management team on Sep 21, 2020
Dear Guest, thank you for your positive review about our hotel. Our number one priority is our guests’ health, that’s why we are following all the precautionary measures against Covid-19. We look forward to welcoming you again to our hotel soon. Wish you all the best.

6/10 Okay

Verified traveler

Liked: Cleanliness
not bad. but restraurant is disappointing.
Stayed 1 night in Jul 2020
Response from hotel management team on Sep 21, 2020
Dear Guest, thank you for your confidence in choosing our hotel. We are pleased that you enjoyed our hotel, and We appreciate your observations regarding the restaurant. We are always keen on providing our guests with a memorable stay and a chance to enjoy a unique one.

10/10 Excellent

Rafael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Aivar

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Abdul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peace in the middle of desert
Over all the property was nice we have pool view room, it was pleasant winter arabian night, breakfast & dinner buffet was nice , really loved our stay, there was only issue the early check-in, if the hotel is house full i understand the the waiting thing but there was lot of available room still they wanted me to wait 3 hours untill check in time, thanks to my gold membership with hotels.com it helped me check in early 😍 other then that it was perfect trip
Stayed 1 night in Feb 2020

10/10 Excellent

Mohammad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Ashish, Abu Dhabi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in Tilal Liwa on occasion of my wife birthday. staff really went over and beyond to make our stay special starting from room decorations. special thanks to kanan and his team. additionally there were evening activities like marshmallow barbeque which kept my daughter interested.overall we enjoyed our stay
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2020