Excellent Location, very friendly staff!
Posted Feb 5, 2017
After a bad start, with a booking issue, where we ended up getting a room in a smoking floor, in a slow check-in experience, the stay itself was pleasant, and the helpful staff made up for the issue. We were relocated the following night, and they offered us a free dinner for the inconvenience.
Staff at the restaurant is very attentive and efficient, and we'd like to thank the duty Manager, Mr. Zunair for his help.
Comment from Hotel Management
Feb 5, 2017 by Craig, Hotel Management
Thank you for your lovely feedback.
I am sorry to hear that your experience started out poorly, however delighted to hear that we turn your experience around and everything else worked out for you! I will certainly convey your appreciation to Zunair and I will ensure he is personally recognize.
We look forward to having you with us again at Yas Island Rotana in the near future.
With best regards,
Yas Island Rotana & Centro Yas Island, Abu Dhabi