Ratings based on 235 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
91% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

hotel close to yas Island

Posted Sep 13, 2016
the staff couldn't find my booking on the hotel system, so I had to pay for my stay until the manager comes next day and sort it out. really !!!!
4 out of 5
by A verified traveler from Twente

Mooi hotel met een goede ligging.

Posted Jul 28, 2016
Hotel is van alle gemakken voorzien. Receptie doet er alles aan om het naar je zin te maken. vraag om een kamer wat hoger gelegen en aan de voorzijde. Mooi uitzicht op het circuit en Ferrari World. Taxi's en gratis shuttle bus nagenoeg voor de deur. Geluid van overkomende vliegtuigen wel te horen, ook s'nachts, storend...tja.
Comment from Hotel Management
Jul 31, 2016 by Craig, Hotel Management
Dear Dylan, Thank you for your wonderful review. We are delighted to know that you had an overall good stay, and that our services and facilities have met your expectations. We have made note of your comments regarding the noise you mentioned and we will look into and see if we can implement further soundproofing to further improve guest experiences. We look forward to welcoming you back for another visit soon. With best regards, Craig General Manager Yas Island Rotana & Centro Yas Island, Abu Dhabi
4 out of 5
by A verified traveler from Dubai

Great location on Yas Island

Posted Jul 24, 2016
Check in and out were quick. Staff are not very friendly and don't really go out of their way to help in any way. Did not even offer to carry out bags as we walked into the hotel. Breakfast buffet has a good selection, but some items liked pre-fried eggs and hash browns were not good at all. The rooms are a comfortable size, but pillows weren't too comfortable. The roll-in bed was extremely hard, so we had to have our son in the king bed with us.
Comment from Hotel Management
Jul 31, 2016 by Craig, Hotel Management
Dear Joti, Thank you for your candid feedback. We are delighted to know that the check-in and check-out process was thoroughly efficient and also glad to hear that you found our location to be great. We have addressed your comments on the other aspects of your stay with our teams and will ensure appropriate measures will be taken to further enhance guests’ experience. We look forward to have the opportunity to welcome you back again to Yas Island Rotana in the very near future. With best regards, Craig General Manager Yas Island Rotana & Centro Yas Island, Abu Dhabi
4 out of 5
by A verified traveler

Posted Jul 11, 2016
Pros: very good
Cons: Nothing
It was nice, clean & pleasant staff. Good location. Well furnished.
Comment from Hotel Management
Jul 12, 2016 by Luciano , Hotel Management
Dear Valued Guest, Thank you for choosing to stay at Yas Island Rotana and for your wonderful feedback. We are glad to know that you had a great time with us. Thank you for your kind words and compliments on the overall cleanliness of our hotel, convenient location, well-furnished rooms and most importantly the warm and professional service delivered by our team. We look forward to seeing you again! With kind regards, Luciano Scelza Executive Assistant Manager Yas Island Rotana & Centro Yas Island, Abu Dhabi
2 out of 5
by A verified traveler

Hotel services

Posted Jul 9, 2016
The cleaning services of rooms is not good. WiFi service is slowly The freagh not working properly Bath room water flow rate and preesure of water flow is poor The restraint is good
Comment from Hotel Management
Jul 10, 2016 by Luciano , Hotel Management
Dear Valued Guest, Thank you for choosing to stay at Yas Island Rotana and for your constructive feedback. I am sorry to hear of your less than satisfactory stay and do apologize for the impression reflected. I have discussed the occurrence with the team to further enhance guests' experience. I do hope this experience will not prevent you from returning to our Hotels in the future. Best regards, Luciano Scelza Executive Assistant Manager Yas Island Rotana & Centro Yas Island, Abu Dhabi
5 out of 5
by Ali

Posted Jun 6, 2016 on Hotels
Comment from Hotel Management
by Mark, Hotel Management
Dear Ali, Thank you for choosing to stay at Yas Island Rotana and for your perfect rating! We appreciate a lot your positive evaluation in all aspects of your stay and we look forward to your return visit! Best regards, Mark Mark Ancrum General Manager Yas Island Rotana & Centro Yas Island, Abu Dhabi
4 out of 5
by Amr

Posted May 28, 2016 on Hotels
Comment from Hotel Management
by Mark, Hotel Management
Dear Amr, Thank you for choosing to stay at Yas Island Rotana and for your rating! We truly appreciate your positive evaluation in every aspects of your stay and we look forward to your next visit with us. Best regards, Mark Mark Ancrum General Manager Yas Island Rotana & Centro Yas Island, Abu Dhabi
5 out of 5
by Khaled Elghanduri from Houston USA

5 stars hotel service in 4 star hotel

Posted May 9, 2016 on Hotels
i have never seen staff very keen to please you and take seriously any thing you ask them this hotel is my favorite hotel in Abu Dhabi
Comment from Hotel Management
Jul 16, 2016 by Mark, Hotel Management
Dear Khaled Elghanduri, Thank you for choosing to stay at Yas Island Rotana during your recent visit to Abu Dhabi and for your excellent feedback. I am glad to know that you had such an exceptional stay with us and that we were able to provide you with a 5-star experience. It is also great to hear that all our colleagues offered you the very best in hospitality with all-round professional service. It is indeed our teams personalized service that truly make the difference for all of our guests that visit us. We truly feel privileged to be your choice hotel in Abu Dhabi and we excitedly await your next visit with us! Best regards, Mark Mark Ancrum General Manager Yas Island Rotana & Centro Yas Island, Abu Dhabi
5 out of 5
by Bradley-Scott from DUBAI

GREAT FOR JUST A GETAWAY

Posted Apr 27, 2016 on Hotels
IT WAS A SHORT STAY, 2 NIGHTS, JUST A GETAWAY. I LOVED THE BUFFET BREAKFAST. THE BLUE GRILL RESTAURANT WAS GREAT, BOTH FOOD AND SERVICE. THE PRESENTATION OF THE FOOD WAS EXCELLENT. THE WIFI CONNECTION IN THE ROOM WAS SLOW.
Comment from Hotel Management
Jul 9, 2016 by Mark, Hotel Management
Dear Bradley-Scott, Thank you for choosing to stay at Yas Island Rotana and for your feedback. We are glad to know that you had such a fantastic stay with us. We appreciate your flattering comments about our deliciously varied breakfast buffet and also delighted to hear that you greatly enjoyed the food and service in Blue Grill. Thank you for your comment regarding the complimentary internet and we will certainly look into this moving forward. We look forward to welcome you back again to Yas Island Rotana in the very near future. Best regards, Mark Mark Ancrum General Manager Yas Island Rotana & Centro Yas Island, Abu Dhabi
4 out of 5
by A verified traveler

O.k. but nothing special

Posted Apr 21, 2016 on Hotels
Centro Rotana is equally as nice at less of a rate. staff also more friendly. also after an amazing meal in the blue grill I went to U bar where in was served a glass of red wine which was disgusting and out of date. When you spend 300 usd on a meal , you expect quality. not acceptable
Comment from Hotel Management
Jun 25, 2016 by Mark, Hotel Management
Dear Valued Guest, Thank you for choosing to stay at Yas Island Rotana and for your feedback. Thank you for your kind words about the overall facilities and friendliness of our colleagues at Centro Yas Island. It is great to know that you had an exceptional dining experience at Blue Grill during your stay. Although, I am sorry to hear that the Y bar experience did not live up to your expectations and I apologise that this distracted from your wonderful stay. We very much appreciate your feedback and we look forward to welcome you back to our properties in the very near future. Best regards, Mark Mark Ancrum General Manager Yas Island Rotana & Centro Yas Island, Abu Dhabi