Traveled with family
Nov 28, 2022
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked the Fairmont residence and when we got there we were told that there was no reservation for us there and they put us in two rooms at the Rixos hotel instead . We paid a lot to stay at the Fairmont and we didn’t get to stay there , instead we were given two rooms at Rixos which costs much less and we lost the money we paid .