Ratings based on 245 Verified Reviews

4.6 out of 5
91% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Very cold pool

Posted May 12, 2017
We had to take 2 elevators to get to the rooms The pool was extremely cold
Comment from Hotel Management
May 21, 2017 by imane , Hotel Management
Dear Guest, thank you for your feedback further to your stay at Hyatt Capital Gate, we are sorry to see you not satisfied, the shape and architecture of the building did not allow to have one set of elevators to service the entire hotel, which also came at an advantage of offering more privacy to guest floors; as for the pool temperature, it can be controlled and we will work on making sure it is suited to the weather condition.
4 out of 5
Recommended
for Everyone
by A verified traveler from Doha

Nice Hotel - Amazing Building

Posted Apr 16, 2017
The hotel is located in a unique and interesting building and is located close to the airport (15 minutes) and the city center. The Front Office Staff were pleasant and cooperative. Room was spacious and nice.
Comment from Hotel Management
May 21, 2017 by imane , Hotel Management
Dear Guest, thank you for taking time to review your stay at Hyatt Capital Gate, we are delighted to hear about your pleasant experience and look forward to welcoming you back soon
4 out of 5
Recommended
for Everyone
by A verified traveler

Iconic structure, Good service, Overpriced

Posted Mar 23, 2017
Good, smiling and courteous staff. Well laid out rooms with excellent views. A little distant from city but taxis easily available. Check your tariff plan carefully- we were made to pay extra for my sons breeakfast after having prepaid for it. Breakfast area a bit cramped. Overall good as an experience of staying in a iconic structure but a bit over priced.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic hotel. One of the best

Posted Feb 3, 2017
One of the best hotels I've stayed in.verry stylish and classy.its got everything you need and more
Comment from Hotel Management
Feb 5, 2017 by imane , Hotel Management
Dear guest, many thanks for the wonderful comments and we look forward to welcoming you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from london

The best

Posted Feb 3, 2017
Excellent rooms Welcoming staff Stunning views The best !!
Comment from Hotel Management
Feb 5, 2017 by imane , Hotel Management
Dear Mo, thank you very much for your comments, we are delighted to hear you had a good stay at Hyatt Capital Gate and we look forward to welcoming you again soon.
4 out of 5
by A verified traveler

Posted Dec 19, 2016 on Hotels
Comment from Hotel Management
Dec 21, 2016 by General Manager, Hotel Management
Dear Guest, thank you for the rating and we trust you had an enjoyable stay at Hyatt Capital Gate Abu Dhabi.
5 out of 5
Recommended
for Everyone
by A verified traveler from uk

Definitely 5* + best hotel I've been to.

Posted Nov 11, 2016
Pros: Amazing views from all sides very friendly and helpful staff throughout.
Cons: Nothing major just the air conditioning was a bit cold when going to change the temperature it took a little while before it would change to the desired temperature but not a big problem waited about 5mins
Location: Location next to the exhibition centre which unfortunately was closed during our stay, the grand mosque just down the road and a 10 minute to centre.
Comment from Hotel Management
Nov 13, 2016 by imane , Hotel Management
Dear Shahid, thank you very much for your kind words and we're delighted to hear you enjoyed your stay at Hyatt Capital Gate; we will communicate the AC problem to our engineering team and have it checked out. Looking forward to welcoming you back soon. Hyatt Capital Gate Team
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Hyatt Capital Gate as my heart and my loyalty

Posted Oct 30, 2016
Pros: This hotel is grand, to say the least. I stayed here last Friday and although I had my timeshare booked until 10/29, I traveled back to Abu Dhabi to spend my last night at the Hyatt Capital Gate. It was the right choice. The staff treated me like royalty--they were helpful, polite, and beyond accommodating. I'm in the UAE on vacation so I like comfort, hospitality and opulence. The Hyatt provided all of the above and more. By upgrading my room, allowing me to check out late, and by dealing with me in a humane and understanding way Hyatt Capital Grand demonstrated how an ideal establishment should treat it's clients. My bank locked my account because of all the foreign charges and I had no access to cash. Hyatt allowed me to stay even later than they originally said and they allowed me to use their facilities until late in the night when I was to leave for the airport. The Hyatt Capital Gate hotel is my new favorite. Thank you for all of your help and understanding. I look forward to staying here when I visit the UAE in the future. Thank you for being wonderful!
Cons: It doesn't get any better than this top notch hotel with a top notch staff.
Location: Great views from both rooms that I occupied and from the pool. Convenient store, eateries, markets, all within walking distance.
Comment from Hotel Management
Oct 31, 2016 by imane , Hotel Management
Dear Samantha, thank you very much for the review and kind words, we are delighted to hear you have enjoyed your stay at Hyatt Capital Gate and we hope you reached your destination safely. Until we welcome you again, Best regards. Hyatt Capital Gate team.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

very comfortable and stylish

Posted Oct 23, 2016
Pros: The architecture, the view, the cleanliness, staff, etc.
Cons: The on-site bar could be a bit more lively.
Location: The Grand Mosque is amazing and well worth the trip. Shangrai-la hotel has nice restaurants and a great outdoor setup.
This hotel is a real treat. The room was clean and inviting. I enjoyed the big bathtub to the fullest. Upon arrival, the staff was helpful and friendly. I was ripped off by my cab driver and one of the staffers flagged him down and made him give me my correct change. Reception upgraded my room and give me a complimentary late check-out. Concierge pointed me toward some cool attractions. This hotel was my first UAE experience and they made me feel safe and comfortable. I recommend this hotel if you was quality.
Comment from Hotel Management
May 18, 2017 by imane , Hotel Management
Dear Samantha, thank you for the lovely comment, we are very happy to learn that you had an enjoyable stay at Hyatt Capital Gate and we hope you had a great first UAE experience; and look forward to welcoming you again soon. Regards Hyatt Capital Gate Team
5 out of 5
by A verified traveler

Relaxe

Posted Oct 19, 2016 on Hotels
Amazing stay
Comment from Hotel Management
Oct 23, 2016 by General Manager, Hotel Management
Dear guest, thank you very much for your review, we're delighted to see you enjoyed your stay at Hyatt Capital Gate and we look forward to serving you again soon. Regards Hyatt Capital Gate Team