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Reviews of Andaz Capital Gate Abu Dhabi – a concept by Hyatt

5 out of 5
Andaz Capital Gate Abu Dhabi – a concept by Hyatt
Abu Dhabi National Exhibition Centre, Al Khaleej Al Arabi Street, Abu Dhabi

Reviews

9.4

Exceptional

Rating 10 - Excellent. 363 out of 496 reviews" "
Rating 8 - Good. 104 out of 496 reviews" "
Rating 6 - Okay. 17 out of 496 reviews" "
Rating 4 - Poor. 7 out of 496 reviews" "
Rating 2 - Terrible. 5 out of 496 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

NELSON, ozone park

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend
Stayed 1 night in Apr 2024

8/10 Good

Hamzeh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property design.
Stayed 2 nights in Apr 2024

10/10 Excellent

Maziar

Liked: Cleanliness, staff & service, property conditions & facilities
…
Stayed 3 nights in Mar 2024

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible staff. Kind, attentive, generous. Quiet rooms. Very filling breakfast. Good gym and spa / steam room.
Stayed 4 nights in Jan 2024

8/10 Good

amal

Traveled with family
Liked: Amenities
Stayed 6 nights in Jan 2024

10/10 Excellent

Maaz

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with beautiful staff
My trip was amazing and the staff was very friendly especially the room service gentleman Ram who was always ready to make our stay comfortable we enjoyed the stay
Stayed 2 nights in Jan 2024

8/10 Good

Rehan

Liked: Cleanliness, staff & service, property conditions & facilities
Unique design..
Stayed 2 nights in Dec 2023

10/10 Excellent

Allan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Isela, Princeton

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Marc

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique property in that the building leans - very neat and tidy - staff were extreamly friendly - check in process was ok (waited but not too long) - we felt that breakfast was expensive at 130aed per person - we opted not to have breakfast at the hotel - room was on the smaller side but very neat and comfortable - good view from our window on the high floor - few complimentary items in the bar fridge - everything considered it is a very nice hotel and we will go back
Stayed 1 night in Nov 2023

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Very nice hotel, beautiful views and nice touches
Stayed 2 nights in Nov 2023

10/10 Excellent

Patrice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is so convenient for the Adac conference center with easy access by taxi to downtown Abu Dhabi. The decor is superb with splendid original paintings to be admired. The reception on the 18th floor is incredible and the staff so professional. The rooms are well appointed with an incredible view. It is worth the little more than the surrounding hotels. Especially appreciated the outdoor pool on the 19th floor.
Stayed 1 night in Oct 2023

10/10 Excellent

Amanda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Zeeshan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Luke

Stayed 1 night in Sep 2023

10/10 Excellent

saeed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Abdelaziz

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
First impressions of the hotel are good enough, the arrival and lobby area is nice. We arrived at 3.30pm and our room wasn’t ready until 4pm, despite check-in being from 3. This was slightly annoying but no major deal. The hotel staff also seemed miserable, the only friendly ones we encountered were the security guard and valet outside and the restaurant staff. Luckily we only stayed for one night, the pillows were by far the worst I’ve experienced, in a hotel or anywhere else. The AC in the room sounded old and rickety, there’s no noise protection from outside, you can hear anyone walking down the hallway, and worst of all the room constantly creeks during the night, it literally sounded as though someone was walking around in our room. I’ve probably stayed at 50+ different hotels in my life and this is the first time I’ve ever felt the need to write a review at how bad it was. Apart from the awful sleeping conditions (probably the most important part) the hotel is fine, but it certainly doesn’t justify it’s price tag, you could stay at a holiday inn for a third of the price and get better service and comfort.
Stayed 1 night in Aug 2023

10/10 Excellent

Paulos

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Jequan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The interior design of the rooms was incredible. Everything from the walk-in showers to new desgned carpet felt lavish.
Stayed 1 night in Aug 2023

10/10 Excellent

Scott Daniel, East Grand Rapids

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Andaz for a conference next door at the convention center. The location was perfect for the event and the hotel met our expectations on every level. The room was spacious with an amazing view, the pool was likewise gorgeous, and the restaurant was top notch. The staff from the front desk to the cleaning crew were friendly and went above and beyond. Everyone was incredible! I will definitely stay here again when in Abu Dhabi next time.
Stayed 9 nights in Jul 2023

10/10 Excellent

Ajaay

Business traveler
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Yan Christina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2023

10/10 Excellent

Siddharth, HOUSTON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

ingris

Stayed 1 night in Mar 2023

8/10 Good

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second Stay would go again.
Good experience from checkin to checkout. Staff friendly and helpful.
Stayed 2 nights in Mar 2023

10/10 Excellent

Nabil

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything
Stayed 5 nights in Feb 2023

8/10 Good

Hesham

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

8/10 Good

TALI

Liked: Cleanliness, staff & service, room comfort
מלון נחמד
מלון חביב, נמצא מעל קומות משרדים, עיצוב קצת מיושן. ארוחת בוקר טובה. הצוות מאד שירותי וחביב. מיקום בעייתי מאחר ואין מה לעשות מסביב
Stayed 1 night in Jan 2023

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful building, great view, large room
Stayed 3 nights in Jan 2023

10/10 Excellent

WILSON

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The design of the hotel is top notch! Kudos! Plus the rooms are impeccable and beautiful. Cozy yet romantic!

10/10 Excellent

Simon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning hotel
Stunning hotel with beautiful spacious rooms. Staff incredibly helpful and friendly. Great gym and although the pool is quite the small its location is pretty spectacular. Really enjoyed my stay.
Stayed 1 night in Nov 2022

10/10 Excellent

Fernando

10/10 Excellent

Basat

Stayed 1 night in Oct 2022

10/10 Excellent

Alisa

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2022

8/10 Good

Cathy, Casula

Liked: Staff & service, amenities, property conditions & facilities
Landmark building. Foyer was under refurbishment but internal parts of hotel where clean and impressive
Stayed 1 night in Aug 2022

10/10 Excellent

Jean Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
It was a very amazing adventure to stay at this hotel. Great architecture and very good interior design for the room and lobby. If you come from Dubai or coming to stay in Abu Dhabi, please check for PCR test. It's mandatory in this emirate.
My room with the bathroom
Stayed 2 nights in Aug 2022

10/10 Excellent

Danny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New and nice concept hotel. Big rooms with nice view. Free valet parking.
Stayed 2 nights in Mar 2022

8/10 Good

Osama

Stayed 1 night in Mar 2022

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

8/10 Good

Meshal

Business traveler
Liked: Cleanliness, room comfort
Not bad
Good location, quiet area Something is There is a rather strange comment! All the staff I met at the reception, the concierge, the valet, no one was smiling or welcoming!! Everyone is sulky !!
Stayed 1 night in Feb 2022

10/10 Excellent

Haider

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great and make sure they accommodate the guest as much they could food is great
Stayed 3 nights in Jan 2022

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First class hotel and service
Everything was excellent: the room, service, breakfast and the restaurant at night. Reception staff especially helpful. Thanks
Stayed 3 nights in Dec 2021

8/10 Good

Omar

Liked: Cleanliness, property conditions & facilities, room comfort
Overall good
Staff: friendly Room: big and clean. Breakfast: poor selection of food. Luggage when checking out: no one came.
Stayed 2 nights in Dec 2021

8/10 Good

Roy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Adam

Stayed 1 night in Dec 2021

10/10 Excellent

Ville

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An absolutely fantastic property. Patrick and Tamara at Cyan restaurant did our stay absolutely fantastic! They really went the extra mile to make sure everything was great during our stay at the Andaz!
Stayed 1 night in Dec 2021

10/10 Excellent

Shakir

Stayed 1 night in Oct 2021