2 restaurants, breakfast, lunch, dinner served; international cuisine
Check availability

Reviews of Mercure Grand Jebel Hafeet Al Ain Hotel

4 out of 5
Mercure Grand Jebel Hafeet Al Ain Hotel
Jebel Hafeet, P.O. Box 24476, Al Ain, Abu Dhabi

Reviews

8.0

Very Good

Rating 10 - Excellent. 137 out of 415 reviews" "
Rating 8 - Good. 171 out of 415 reviews" "
Rating 6 - Okay. 66 out of 415 reviews" "
Rating 4 - Poor. 23 out of 415 reviews" "
Rating 2 - Terrible. 18 out of 415 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Larno, Doha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short stay on the mountain with friends
Stayed 1 night in Apr 2024

10/10 Excellent

khaula

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay at
Stayed 1 night in Feb 2024

10/10 Excellent

DR. JAMALUDEEN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Raihan

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views, thrilling drive up to the top, cooler weather and clean rooms, friendly staff.
Stayed 1 night in Nov 2023

8/10 Good

Jihad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They should add robes, and hand towels in the room without making a request.
Stayed 1 night in Oct 2023

10/10 Excellent

Ben

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect night away highly recommend
The location is amazing, the food is delicious, and the swimming pool is so refreshing! 🌴🍽️🏊‍♂️ we had an incredible time there! The staff at Mercure Grand Jebel Hafeet were absolutely fantastic! They were friendly, helpful, and made my stay even more enjoyable. The service they provided was top-notch! 😄👍 can’t wait to come back again
Stayed 1 night in Sep 2023

2/10 Terrible

Mohamed

Traveled with family
Stayed 1 night in Sep 2023

10/10 Excellent

Syedprince

Stayed 1 night in Jul 2023

8/10 Good

Mohammad

Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Jason

Stayed 2 nights in Feb 2023

10/10 Excellent

abdullah

Stayed 1 night in Feb 2023

10/10 Excellent

Artur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

8/10 Good

Jaime

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very nice

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service
Good for families but showing its age
My kids love staying here because of the many activities available and the cool weather. The staff are also always helpful and pleasant. However, hotel facilities are beginning to show its age. And they have started to charge on using some of the activities. The front desk also seemed understaffed during our visit.
Stayed 1 night in Dec 2022

10/10 Excellent

Nazih

Stayed 1 night in Nov 2022

8/10 Good

Alanna Catherine

Stayed 1 night in Jun 2022

10/10 Excellent

Kerri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

10/10 Excellent

Reijoyce

Stayed 1 night in May 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

8/10 Good

Olivier

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The location is unique and beautiful. The management of solid waste in the hotel and just outside of it is poor. Efforts should be made to respect the ecological integrity of this unique place.
Stayed 2 nights in Dec 2021

8/10 Good

WAFAA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Though the hotel was kinda old but as it’s said *old is gold*
Stayed 1 night in Dec 2021

2/10 Terrible

kumail

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property has amazing view ,However horrible condition of the room. With shower not in proper condition, Bathtub looks really bad with patch. Came all the way from Canada but very disappointed with condition of the room.Manager tried compensate with complimentary lunch which was Great but I should have not any money for the stay as it was in very bad condition.
Stayed 1 night in Dec 2021

8/10 Good

Tracy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay
Nice upgrade on arrival to city/pool view, but check in was painfully slow for a 11pm arrival time Breakfast was great, shower was good, bed is huge!!
Stayed 1 night in Oct 2021

2/10 Terrible

Zahraa

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2021

4/10 Poor

Sukalyan

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Great hotel for Jabel Hafeet
This was not my first time stay in this hotel, however feel sad for the dilapidated appearance of this beautiful property. Things are getting worse over time. It is a very nice property and would love to visit if restored to her past glory.
Stayed 2 nights in Sep 2021

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

4/10 Poor

Ben

Disliked: Property conditions & facilities, room comfort
Charged me twice by mistake Air conditioner was noisy which made it difficult to sleep On second day we told pool was closed, you could have told us the night before so we could have made other arrangements
Stayed 1 night in Jul 2021

8/10 Good

NAFI RAHMAN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended for Short Staycation
Good Place for short stay with Family. Water rides and pool makes children's to enjoy max. We noticed outsiders accessing hotel pool and children's park which is creates over crowd and inconvenient to hotel visitors. Management should restrict the access to only Hotel visitors.
Stayed 1 night in Jul 2021

8/10 Good

Momen

Liked: Staff & service
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mountain view
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveler

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
It used to be unique before now its getting worse. Asked for single queen bed given room with 2 double beds joined together. The room given to me is next to kids and teenagers room where banging the door all night then loud noise from the next room - asked for none smoking room got that but the next room they were heavily smoking make us uncomfortable and still have chest irritation until now, swimming pool with disaster at least 150 person were there totally uncomfortable
Stayed 1 night in Jun 2021

6/10 Okay

Khaled

Stayed 1 night in Jun 2021

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service, amenities
Location is the best part , in the mountains it gives a pleasing experience. The staff is good but maybe overloaded as they do not respond quick or are in a hurry to execute tasks at hand. The duty manager needs to pay more attention however either he is not available or not even appointed. I hope this property to be run more professional and with better quality toiletries and towels which in several cases you will find of poor quality or overused / tattered
Stayed 1 night in May 2021

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Location. Good Property. Good staff. But Food was not so tasty; and Worth.
Stayed 2 nights in Mar 2021

4/10 Poor

Adnan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
The hotel is very old , the cleanliness in the room is terrible, we found nails on the ground from previous stay. We have also asked for water fill up in the day we checked out and it was rejected The towels handed to us on the pool were very very old The hotel should be renovated and they have not utilized outdoor area with nice scenery to have the breakfast their for example.
Stayed 2 nights in Mar 2021

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 1 night in Mar 2021

10/10 Excellent

Christin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place
Even though the hotel is not that new anymre, it is a lovely place. The staff is super friendly, the breakfast was nice, and the surrounding mountain creates a special atmosphere. Altogether, we had a very pleasant stay.
Stayed 2 nights in Feb 2021

8/10 Good

Shyr Lynne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

8/10 Good

Chukwudi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

8/10 Good

Unmesh

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2021

8/10 Good

Verified traveler

Stayed 2 nights in Jan 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
Hotel was good. We initially booked a deluxe room but gave us a free upgrade to a superior room when we checked in, which was awesome. The room needs some maintenance though, AC control is not working properly, toilet flush is weak, shower is not working properly (we need to put something in the pin to open the shower to keep it going). But these are just minor things, everything was taken over by the great view that we had. Will we come back? Maybe no, once is enough. Just to experience the hotel’s location.
View from the superior room
Stayed 1 night in Jan 2021
Response from Management on Jan 15, 2021
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Al Ain Jebel Hafeet. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and will sort out the areas that you pointed out. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Not fair to write much as the hotel was running with Pandemic conditions and restrictions that are associated with it. Over all experience was good.
Stayed 1 night in Jan 2021
Response from Management on Jan 15, 2021
Dear Valued Guest, Thank you very much for taking the time to rate your recent experience at Mercure Grand Jebel Hafeet Al Ain. we are looking forward to welcoming you back in the future! Sincerely, The Management.

8/10 Good

Komal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
It was a good experience at the property, you can enjoy the weather. Staff specially restaurants are not that friendly.
Stayed 1 night in Dec 2020
Response from Management on Jan 15, 2021
Dear Mr Komal, Thank you very much for taking the time to rate your recent experience at Mercure Grand Jebel Hafeet Al Ain. we are looking forward to welcoming you back in the future! Sincerely, The Management.

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
reception staff Amima is very friendly，good service
Stayed 2 nights in Dec 2020
Response from Management on Jan 15, 2021
Dear Valued Guest, Thank you very much for taking the time to rate your recent experience at Mercure Grand Jebel Hafeet Al Ain. we are looking forward to welcoming you back in the future! Sincerely, The Management.

10/10 Excellent

Shoaib

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020
Response from Management on Jan 15, 2021
Dear Mr Shoaib, Thank you very much for taking the time to rate your recent experience at Mercure Grand Jebel Hafeet Al Ain. we are looking forward to welcoming you back in the future! Sincerely, The Management.

10/10 Excellent

Ioannis

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Christmas stay in Dec. 2020
We had a great stay. The hotel was one of a kind, located on top of the mountail (Jebel Hafeet) and in fact quite fresh - even chilly at night time, in December. (Can't wait to visit it in summertime for a break from the scorching heat of the "lowlands".) I found the staff very (VERY) professional. Ms Thereza and Mr Ali in particular, but also the excellent chef at Belvedere restaurant, the manager and all the staff at breakfast whose name I cannot recall, made it a great stay over Christmas day 2020. (The Christmas dinner and also a quick lunch we had the following day were excellent, quality- and taste-wise; frankly so, for our often too demanding European palate :-).) I had read various negative reviews before coming here, and almost cancelled our booking because of those, but quite honestly, I didn't find a glimpse of a negative experience or a point to raise, asides what cannot be helped: anti-Covid19 measures that made breakfast a race at peak hours (nobody's fault) or the night chill that sometimes prevented us from enjoying our drinks till late on the great balcony at Al Khayma café (still, the staff did their best to accommodate any request we had, any given time.) Same goes for the reception staff at the lobby, and for the room catering staff. We will certainly visit this place again. Two couples and a child, for this matter. From Europe.
Stayed 2 nights in Dec 2020
Response from Management on Jan 15, 2021
Dear Ms Ioannis, We very much appreciate your comments regarding your stay at the Mercure Al Ain Jebel Hafeet. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

2/10 Terrible

salim

Disliked: Staff & service, property conditions & facilities, room comfort
not a good experience
We had to leave one day early Breakfast:i feel safe distancing was not followed as the restaurant was fully packed so we decided to skip the breakfast Service: My wife asked if she can go outside to the outdoor and she was told it was closed... to discover the next day it was open hotel: very outdated! We felt a very unease feeling with bug bites! We decided to leave one day earlier although we paid for it.
Stayed 3 nights in Dec 2020
Response from Management on Jan 15, 2021
Dear Mr Salim, Thank you for taking the time to tell us about your experience at the Mercure Al Ain Jebel Hafeet. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,