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Reviews of Paragon Hotel

3 out of 5
Paragon Hotel
Zayed First Street, Abu Dhabi, Abu Dhabi

Reviews

7.2

Good

Rating 10 - Excellent. 50 out of 228 reviews" "
Rating 8 - Good. 97 out of 228 reviews" "
Rating 6 - Okay. 44 out of 228 reviews" "
Rating 4 - Poor. 22 out of 228 reviews" "
Rating 2 - Terrible. 15 out of 228 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Mary christy

Stayed 1 night in Mar 2020

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from PH on Mar 11, 2020
Dear Valued Guest, Thank you for your review, and we are happy to know that you had a comfortable stay with us. It was a pleasure having you here with us and we hope to welcome you back soon. Sales Department

2/10 Terrible

ARUN

Stayed 1 night in Feb 2020

10/10 Excellent

m.nasrullah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from PARAGON HOTEL on Feb 29, 2020
Dear Mr. Nasrullah, Thank you for your review, and we are happy to know that you had a comfortable stay with us. It was a pleasure having you here with us and we hope to welcome you back soon. Sales Department

2/10 Terrible

Hesham

Stayed 1 night in Feb 2020

8/10 Good

IMRAN

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Jan 2020
Response from PARAGON HOTEL on Feb 29, 2020
Dear MR. IMRAN , Thank you for your review, your reviews both positive and negative are important to us. We are sorry for the inconvenience caused and we will report this to our management. It was a pleasure having you here with us and we hope to welcome you back soon. Sales Department

10/10 Excellent

Ammar

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from PARAGON HOTEL on Feb 29, 2020
Dear Valued Guest, Thank you for your review, your reviews both positive and negative are important to us. We are sorry for the inconvenience caused and we will report this to our management. It was a pleasure having you here with us and we hope to welcome you back soon. Sales Department

8/10 Good

iana joselle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from PARAGON HOTEL on Feb 29, 2020
Dear MS. JANA JOSELLE, Thank you for your review, your reviews both positive and negative are important to us. We are sorry for the inconvenience caused and we will report this to our management. It was a pleasure having you here with us and we hope to welcome you back soon. Sales Department

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from PARAGON HOTEL on Feb 29, 2020
Dear Valued Guest, Thank you for your review, your reviews both positive and negative are important to us. We are sorry for the inconvenience caused and we will report this to our management. It was a pleasure having you here with us and we hope to welcome you back soon. Sales Department

6/10 Okay

DEEPAK

Disliked: Staff & service
Staff are very arrogant
Stayed 3 nights in Dec 2019

2/10 Terrible

Ovais

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room 1507 needs maintenance Towels to be changed Room temperature regulator needs maintenance
Stayed 2 nights in Dec 2019
Response from SALES DEPT. on Dec 6, 2019
Dear Valued Guest, Thank you for your review, your review both positive and negative are important to us. In regards with your negative review, we are sorry regarding the discomfort and inconvenience. We noted your comments especially the areas where you felt needs attention. We will look into these points and action accordingly. It was a pleasure having you here with us and we hope to welcome you back soon. Best Regards Sales Department.

8/10 Good

Yasser

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank to all stuff
Perfect sevices and good stuff
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Nov 2019

10/10 Excellent

mohammed

Stayed 1 night in Nov 2019

6/10 Okay

Wafa

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The room is big enough and the view was not bad, but was not clean enough. chairs and tables were too old. the bath did not smell good. the tubes had leakage problem, but they did not solve it. A man from Egypt that I forgot his name worked near the reception. he was the best point of that hotel. he was kind and ready for answering gusts. Finally I can say the main problem of this hotel is cleanness.
Stayed 3 nights in Nov 2019
Response from Sales Department on Nov 24, 2019
Dear Valued Guest, Thank you for your review, your review both positive and negative are important to us. In regards with your negative review, we are sorry regarding the discomfort and inconvenience. We noted your comments especially the areas where you felt needs attention. We will look into these points and action accordingly. It was a pleasure having you here with us and we hope to welcome you back soon. Best Regards Sales Department.

4/10 Poor

Paul

Disliked: Property conditions & facilities, room comfort
The place is tiered, needs updating, the shower water was not hot, the bedside lamp did not work, the toilet leaked onto the floor!!
Stayed 2 nights in Nov 2019
Response from Sales Department on Nov 24, 2019
Dear Valued Guest, Thank you for your review, your review both positive and negative are important to us. In regards with your negative review, we are sorry regarding the discomfort and inconvenience. We noted your comments especially the areas where you felt needs attention. We will look into these points and action accordingly. It was a pleasure having you here with us and we hope to welcome you back soon. Best Regards Sales Department.

6/10 Okay

Chris

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 3 nights in Nov 2019

6/10 Okay

Olutayo Robert

Stayed 4 nights in Nov 2019

8/10 Good

Olanrewaju

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paragon needs to improve on the complimentary breakfast.
Stayed 5 nights in Nov 2019

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Not good maintenace in hotel and clean Mani thinks in room not good, not first time that not happy
Stayed 1 night in Oct 2019
Response from Sales Department on Nov 24, 2019
Dear Valued Guest, Thank you for your review, your review both positive and negative are important to us. In regards with your negative review, we are sorry regarding the discomfort and inconvenience. We noted your comments especially the areas where you felt needs attention. We will look into these points and action accordingly. It was a pleasure having you here with us and we hope to welcome you back soon. Best Regards Sales Department.

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very Dirty found cockroach in the room ashes of cigarettes all over the place Unprofessional staff Very bad experience never again to this hotel
Stayed 1 night in Oct 2019
Response from Sales Department on Oct 19, 2019
Dear Valued Guest, Thank you for your review, your review both positive and negative are important to us. We are sorry for the inconvenience caused and we will report this to our management. It was a pleasure having you here with us and we hope to welcome you back soon. Best Regards Sales Department.

8/10 Good

Abedalrahman

Liked: Staff & service
Stayed 1 night in Oct 2019
Response from Sales Department on Oct 19, 2019
Dear Valued Guest, Thank you for the high score. It was a pleasure having you here with us and we hope to welcome you back soon. Best Regards Sales Department.

10/10 Excellent

billy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is my second time staying here...it's a nice room.....close to hamdan but not so crazy busy, close to airport road. Good housekeeoing...done Everytime you leave the room....had an amazing stay went to all the tourist attractions
Stayed 9 nights in Aug 2019
Response from Sales Department on Aug 15, 2019
Dear Valued Guest, Thank you for your review, and we are happy to know that you had a great stay with us.  It was a pleasure having you here with us and we hope to welcome you back soon. Best Regards Sales Department.

8/10 Good

Gillian

Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Sales Department on Jul 31, 2019
It was a pleasure having you here with us and we hope to welcome you back soon. Best Regards Sales Department.

10/10 Excellent

Verified traveler

Stayed 1 night in Jul 2019
Response from Sales Department on Jul 11, 2019
Thank you for taking time to leave a review for us! It was a pleasure having you here with us and we hope to welcome you back soon. Best Regards Sales Department.

6/10 Okay

Arlene

Liked: Staff & service, room comfort
Stayed 1 night in Apr 2019
Response from Sales Department on Apr 6, 2019
Dear Valued Guest, Thank you for your review, your review both positive and negative are important to us. It was a pleasure having you here with us and we hope to welcome you back soon. Best Regards,

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable price, nice staff and close to the Abu Dhabi's biggest shopping centre
Stayed 1 night in Mar 2019
Response from Sales Department on Mar 31, 2019
Dear Valued Guest, Thank you for your review and for giving us a perfect score. It was a pleasure having you here with us and we hope to welcome you back soon. Best Regards,

6/10 Okay

Muawia

Liked: Staff & service
Disliked: Property conditions & facilities
Average
Stayed 1 night in Dec 2018
Response from Sales Department on Dec 13, 2018
Dear Valued Guest, Thank you for your review, your review both positive and negative are important to us. It was a pleasure having you here with us and we hope to welcome you back soon. Best Regards

4/10 Poor

Tone

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018
Response from Sales Department on Nov 18, 2018
Dear Valued Guest, It was a pleasure having you here with us and we hope to welcome you back soon. Best Regards Sales Department.

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 1 night in Oct 2018
Response from Sales Department. on Oct 14, 2018
Dear Valued Guest, Thank you for your review and for the high score. It was a pleasure having you here with us and we hope to welcome you back soon. Best Regards

8/10 Good

SAEED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Sep 2018
Response from Sales Department on Sep 6, 2018
Dear Valued Guest, Thank you for giving us a review, your review both positive and negative are important to us. We are happy to know that you had an amazing stay with us. It was a pleasure having you here with us and we hope to welcome you back soon. Best Regards Sales Department.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2018
Response from Sales Department on Mar 5, 2018
Dear Valued Guest, Thank you so much for your review and for giving us a perfect score. It was a pleasure having you here with us and we hope to welcome you back soon. Best Regards

8/10 Good

josue ii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
twas nice and comfortable
Stayed 1 night in Jan 2018
Response from Sales Department on Mar 2, 2018
Dear Valued Guest, Thank you so much for your review and for giving us a good score. We are happy to know that you had a very nice stay with us. It was a pleasure having you here with us and we hope to welcome you back soon.

6/10 Okay

Hamzeh

Good
Stayed 1 night in Jan 2018
Response from Sales Department on Jan 30, 2018
Dear Valued Guest, Thank you so much for your review. It was a pleasure having you here with us and we hope to welcome you back soon. Best Regards, Sales Department

2/10 Terrible

luis

Disliked: Cleanliness, staff & service, property conditions & facilities
A Dump at a higher price!
Filthy place! Took three attempts when I checked in to find a room that was clean! They are not prepared to handle English speaking tourist. They gave me a Map that was at least 8 years old in Arabic! Gave me wrong address/ island where louvre museum is Located! The safe didn’t work...... they gave me til 4pm as a late check out yet called me at 330pm and told me I was overstayed? The right hand doesn’t know what the left is doing.... they charged me again 30 dirhans even though my receipt sent by your company shows I paid! Very disappointed !!) I expect you as a company to compensate me... the hotel is not worth the money I paid I would say Tourist Beware!! A big rip off! Mohammad a younger night manager was the only professional and saving grace! From the outside it looks good but when u get in the room it was totally gross!
Stayed 2 nights in Jan 2018
Response from Sales Department on Jan 22, 2018
Dear Valued Guest, Thank you for your review, your review both positive and negative are important to us. As per checking with our Front Office, please be informed that they offered you until 4pm late check out as special case and it was free of charge. As per the policy, we can allow maximum late check out until 3pm only, and there will be an additional charge if 3pm onwards. Please kindly be informed that Municipality room fee per night is not included in your payment thru Online booking as it is payable upon check in mandated by the UAE Gov't. We hope you understand, and we apologized for the inconvenience caused. Thank you and we hope to welcome you back here at Paragon Hotel.

8/10 Good

sk, toronro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff. Decent hotel. Good location for 1 night stay. No issues
Stayed 1 night in Dec 2017
Response from Sales Department on Jan 4, 2018
Dear Valued Guest, Thank you so much for your review, your review both positive and negative are important to us. It was a pleasure having you here with us and we hope to welcome you back soon. Best Regards, Sales Department

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel in shopping area
hotel is close to plenty shopping.
Response from Sales Department on Jan 4, 2018
Dear Valued Guest, Thank you so much for your review, your review both positive and negative are important to us. It was a pleasure having you here with us and we hope to welcome you back soon. Best Regards, Sales Department

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Value for money
Nice Hotel and nice staff but bathroom needs renovation and was not cleaned properly.
Stayed 3 nights in Nov 2017
Response from Sales Department on Dec 14, 2017
Dear Valued Guest, Thank you so much for your review, your review both positive and negative are important to us. In regards with the cleanliness, we will report this to Housekeeping Department to make a necessary action. We hope you understand. It was a pleasure having you here with us and we hope to welcome you back soon. Best Regards, Sales Department

6/10 Okay

lgs, North Carolina, USA

Disliked: Cleanliness
Lowest cost but regretful
Reported WiFi issues but no response until I made 2nd complaint. I was moved to a different room that WiFi worked fine. Housekeeping was below expectations. Beds were clean although I didn’t get the feeling much attention was given to cleanliness. The trash can lids were were filthy. Had to ask to have them cleaned and it didn’t make much difference when they did. A Leak in the bathroom toilet sprayer caused water on the floor constantly. A bath mat was sometimes left, most times not. Probably because the floor was always wet and pointless.
Stayed 5 nights in Dec 2017
Response from Sales Department on Dec 14, 2017
Dear Valued Guest, Thank you so much for your review, your review both positive and negative are important to us. In regards with the wifi and cleanliness, we are sorry for the inconvenience caused and we will report this to respective Department to make a necessary action. We hope you understand. It was a pleasure having you here with us and we hope to welcome you back soon. Best Regards, Sales Department

6/10 Okay

Masud, UK

Well priced for Grand Prix weekend
Fairly decent hotel in town with good access into and out of town.
Stayed 4 nights in Nov 2017
Response from Sales Department on Dec 2, 2017
Dear Valued Guest, Thank you so much for your review, your review both positive and negative are important to us. It was a pleasure having you here with us and we hope to welcome you back soon. Best Regards, Sales Department

6/10 Okay

grace

Liked: Staff & service
Spacious hotel but needs renovation.
Hotel is old. Staffs are friendly. overpriced for the hotel.
Stayed 1 night in Nov 2017
Dear Valued Guest, Thank you so much for your review, your review both positive and negative are important to us.We would like to apologized that you're not satisfied and unhappy during your stay. Please be informed that the rates may vary on the market demand and it is subject to change. It was a pleasure having you here with us and we hope to welcome you back soon. Best Regards, Sales Department

6/10 Okay

Damian, Bahamas

Liked: Staff & service
Affordable accommodations
The hotel is very near downtown Abu Dhabi city and provides an affordable option for travellers.
Stayed 1 night in Nov 2017
Response from Sales Department on Dec 2, 2017
Dear Valued Guest, Thank you so much for your review, It was a pleasure having you here with us and we hope to welcome you back soon. Best Regards, Sales Department

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Hard to find...not for tourists
Google maps and WAZE were not able to exactly locate this hotel because it is behind other buildings, especially when arriving at night!. Not many restaurants around to eat. The bathroom curtain has a lipstick "lips mark" from the inside and it's also dirty. Tried to have breakfast the first morning and had to leave cause nobody was assisting. Hotel is only good if you are being picked up, dropped off and only sleeping in.
Stayed 2 nights in Nov 2017
Response from Sales Department on Dec 2, 2017
Dear Valued Guest, Thank you so much for your review, your review both positive and negative are important to us.We would like to apologized that you're not satisfied and unhappy during your stay. In regards with the cleanliness and amenities, we will report this to Housekeeping Department to make a necessary action. It was a pleasure having you here with us and we hope to welcome you back soon. Best Regards, Sales Department

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was complete disaster. They ignored non smoking request and put me on stinky room, shower has wrong angle wich makes lake in bath room, drains smells bad, wifi was super week... nothing was positive
Stayed 2 nights in Nov 2017
Dear Valued Guest, Thank you so much for your review, your review both positive and negative are important to us.We would like to apologized that you're not satisfied and unhappy during your stay. In regards with the cleanliness and amenities, we will report this to Housekeeping Department to make a necessary action. It was a pleasure having you here with us and we hope to welcome you back soon. Best Regards, Sales Department

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 3 nights in Nov 2017
Dear Valued Guest, Thank you so much for your review, your review both positive and negative are important to us.We would like to apologized that you're not satisfied and unhappy during your stay. It was a pleasure having you here with us and we hope to welcome you back soon. Best Regards, Sales Department

4/10 Poor

Verified traveler

Disliked: Staff & service
Staff not friendly. WiFi was terrible and breakfast started late (I.e. 7am)
Stayed 1 night in Nov 2017
Response from Sales Department on Nov 24, 2017
Dear Valued Guest, Thank you so much for your review, your review both positive and negative are important to us. In regards with the Staff, we will report this to respective department as well as the other negative feedback. We would like to apologized that you're satisfied and unhappy during your stay. It was a pleasure having you here with us and we hope to welcome you back soon. Best Regards, Sales Department

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
No hearing, poor cleaning
No heating and AC leaked cold air in the room, so if you are prone to get colds/respiratory illnesses, I'd recommend skipping this one. Rooms hadn't been properly cleaned in a while, need a visit by Stanley steamer. I've seen cleaner sofas on the streets on NY. However, staff was super nice and helpful, too bad the facilities dont match their 5star excellence. But if you need affordable stay and can live with the defects, it's ok.
Stayed 4 nights in Nov 2017
Dear Valued Guest, Thank you so much for your review, your review both positive and negative are important to us.We would like to apologized that you're not satisfied and unhappy during your stay. In regards with the cleanliness and amenities, we will report this to Housekeeping Department to make a necessary action. It was a pleasure having you here with us and we hope to welcome you back soon. Best Regards, Sales Department