Executive Room (Garden) | Water view

Reviews of Shangri-La, Qaryat Al Beri, Abu Dhabi

5 out of 5

Reviews

9.4

Exceptional

Rating 10 - Excellent. 568 out of 735 reviews" "
Rating 8 - Good. 116 out of 735 reviews" "
Rating 6 - Okay. 23 out of 735 reviews" "
Rating 4 - Poor. 14 out of 735 reviews" "
Rating 2 - Terrible. 14 out of 735 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Mr graeme

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with small but clean beach . Don't go during Ramadan as hotel is invaded as soon as sun goes down with locals ready to feast . Residence take second place to the hundreds that arrive . It's a nice atmosphere with family meeting to eat but everything runs out on the buffet and staff do their best to cope . Chinese restaurant was a disaster . We waited an hour to be told the waiter had delivered our food to another table by mistake !! Not much around the hotel .Taxi ride to go anywhere
Stayed 7 nights in Mar 2024
Response from Customer Sales on Mar 25, 2024
Firstly, thank you for staying with us and for feedback on your overall experience with us. We have taken note of the aspects of your stay which did not meet your expectations and will spare no efforts in striving for improvements. We look forward to welcoming you back to our hotel during your next trip to Abu Dhabi.

10/10 Excellent

ION ALEXANDRU

Traveled with family
Liked: Property conditions & facilities
Amazing hotel, very friendly staff and great food
Stayed 7 nights in Mar 2024
Response from Customer Sales on Mar 21, 2024
Thank you for your wonderful review, it makes us very proud of our hotel and services! We truly do look forward to welcoming you back in the near future.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Customer Sales on Mar 13, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

SURYAKANT

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fabulous stay. Besides being a lovely hotel, the staff are very welcoming, warm and wonderful. I high recommend staying here and will certainly return.
Stayed 11 nights in Feb 2024
Response from Customer Sales on Mar 2, 2024
Thank you for your wonderful review, it makes us very proud of our hotel and services! We truly do look forward to welcoming you back in the near future.

10/10 Excellent

Shantia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this hotel, staff was amazing!!!
Response from Customer Sales on Jan 29, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Daniel, Benfleet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property with amazing service. The Horizon Club is worth the upgrade with even better service and good food offerings. The buffet restaurant is a bit hit and miss but otherwise this property is outstanding!
Stayed 5 nights in Jan 2024
Response from Customer Sales on Jan 15, 2024
Firstly, thank you for staying with us and for feedback on your overall experience with us. We have taken note of the aspects of your stay which did not meet your expectations and will spare no efforts in striving for improvements. We look forward to welcoming you back to our hotel during your next trip to Abu Dhabi.

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Out dated place and poor quality food
Stayed 1 night in Dec 2023
Response from Customer Sales on Dec 27, 2023
Firstly, thank you for staying with us and for your feedback. We have taken note of the aspects and will spare no efforts in striving for improvements.

10/10 Excellent

Zainab

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Customer Sales on Dec 22, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Alexander Andrew, Newport

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, lovely beach although the view of the mosque across the water isn’t as impressive as the photos due to some property development on the other side of the water. Always a taxi waiting outside and there’s a souk next door. The service was good in the lobby and the beach and pool bars but could have been a little better and faster in the restaurant and lobby bar. The gym and fitness centre were lovely and clean too and very well equipped. Would recommend.
Stayed 6 nights in Oct 2023
Response from Customer Sales on Nov 2, 2023
Firstly, thank you for staying with us and for feedback on your overall experience with us. We have taken note of the aspects of your stay which did not meet your expectations and will spare no efforts in striving for improvements. We look forward to welcoming you back to our hotel during your next trip to Abu Dhabi.

10/10 Excellent

Rachana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and allowed us to have late check out with charging us.
Stayed 1 night in Oct 2023
Response from Customer Sales on Nov 8, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

mark

Traveled with family
Fabulous place to stay.
Stayed 8 nights in Oct 2023
Response from Customer Sales on Oct 23, 2023
Thank you for your wonderful review, it makes us very proud of our hotel and services! We truly do look forward to welcoming you back in the near future.

10/10 Excellent

Ainsley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fabulous property with 5 star service throughout. The staff are all very attentive. Our VIP upgrades were added without us having to ask like we do at a lot of other properties. The facilities are fabulous especially the infinity pool and the food is great. We would absolutely stay here again.
Stayed 4 nights in Oct 2023
Response from Customer Sales on Oct 20, 2023
Thank you for your wonderful review, it makes us very proud of our hotel and services! We truly do look forward to welcoming you back in the near future.

10/10 Excellent

Mohamed

Stayed 2 nights in Oct 2023
Response from Customer Sales on Nov 2, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Alexander

Stayed 2 nights in Sep 2023
Response from Customer Sales on Oct 2, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Chris

Stayed 2 nights in Sep 2023
Response from Customer Sales on Oct 20, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay again. The only thing I couldn’t find was a charging point for my phone but apparently they were in the room. Overall was fantastic and the staff were very attentive. The restaurant and Breakie were delicious. Left happy :-)
Stayed 1 night in Sep 2023
Response from Customer Sales on Sep 25, 2023
Thank you for your wonderful review, it makes us very proud of our hotel and services! We truly do look forward to welcoming you back in the near future.

10/10 Excellent

Donald

Stayed 3 nights in Sep 2023
Response from Customer Sales on Sep 20, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Emma

Liked: Cleanliness
Stayed 2 nights in Aug 2023
Response from Customer Sales on Sep 20, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel with fantastic staff.
Stayed 7 nights in Sep 2023
Response from Customer Sales on Sep 18, 2023
Thank you for your wonderful review, it makes us very proud of our hotel and services! We truly do look forward to welcoming you back in the near future.

10/10 Excellent

Harpreet Kaur, Kent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I’ve ever stayed at, very quiet area and food at buffet was amazing. Prices for food and drinks are very high though
Stayed 7 nights in Jul 2023
Response from Customer Sales on Aug 22, 2023
Thank you for your wonderful review, it makes us very proud of our hotel and services! We truly do look forward to welcoming you back in the near future.

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A special mention to our housekeeper who was more than helpful
Stayed 4 nights in Aug 2023
Response from Customer Sales on Sep 4, 2023
Thank you for your wonderful review, it makes us very proud of our hotel and services! We truly do look forward to welcoming you back in the near future.

4/10 Poor

NASSAR

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Aug 2023
Response from Customer Sales on Aug 16, 2023
Thanks for staying with us. We appreciate your feedback! Please if you could share with us more details about your experience with us in order to address any issue happened.

10/10 Excellent

Maariyah

Liked: Cleanliness, staff & service, property conditions & facilities
My sister and I had a wonderful break here at this hotel! The hotel is spectacularly designed and has a very luxury finish to even the smallest details. The grounds are beautiful, private beach and pools are pristine and the staff are ever so polite and accommodating. I would specially like to thank Usman, who welcomes you warmly at the door. He was very helpful in guiding us to local attractions and always asked how our day went upon our return. I would also like to thank Surjeet, Redolph and Harni from Sofra restaurant who looked after us very well every time we went for breakfast! They paid particular attention to remembering our requests from the day before and having everything in place for us before we asked the next day! They kindly served us a delicious goodbye cake on our last day too! The housekeeping were very attentive and did a great job twice a day of making your room feel like home. They were quick to meet any requests too. The reception team in general were kind and helpful. Overall, we will definitely be returning in the future and look forward to rhis very much! Thank you to the whole team Maariyah & Khuzaimah
Stayed 6 nights in Jul 2023
Response from Customer Sales on Jul 10, 2023
Thank you for your wonderful review, it makes us very proud of our hotel and services! We truly do look forward to welcoming you back in the near future.

10/10 Excellent

Hyejin

Stayed 1 night in Jun 2023
Response from Customer Sales on Jun 22, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

curtis

Stayed 1 night in Jun 2023
Response from Customer Sales on Jul 10, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Michelle, Antwerp

Stayed 2 nights in Jun 2023
Response from Customer Sales on Jul 10, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kyoung Hoon

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel with easy access to sea canal. Wonderful appearance. However it was disappointed that nearby 'Souk' did not recover from the pandemic time. People were very kind and helpful and ready to serve.
Stayed 3 nights in May 2023
Response from Customer Sales on May 31, 2023
Firstly, thank you for staying with us and for feedback on your overall experience with us. We have taken note of the aspects of your stay which did not meet your expectations and will spare no efforts in striving for improvements. We look forward to welcoming you back to our hotel during your next trip to Abu Dhabi.

10/10 Excellent

Diana Cristina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2023
Response from Customer Sales on May 30, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Beverley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Customer Sales on May 29, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost perfect
Excellent stylish hotel with wonderful and attentive staff. Views from the rooms were exceptional. The only thing that wasn’t up to expectations was the quality of food and cocktails - the tacos and fries were dry and the cocktails were cheap tasting.
Stayed 4 nights in May 2023
Response from Customer Sales on May 29, 2023
Firstly, thank you for staying with us and for feedback on your overall experience with us. We have taken note of the aspects of your stay which did not meet your expectations and will spare no efforts in striving for improvements. We look forward to welcoming you back to our hotel during your next trip to Abu Dhabi.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SL Style
A short 3 night stay led us as a working couple to choose this hotel. It sings the Shangri-La theme in style, decor and hospitality. This hotel has a huge physical footprint with reception at the centre. Our room was on the edge of a wing so it always seemed a bit of trek to get anywhere (pool - one large infinity, and one smaller wing pool, and gym - located in separate building nearby) but if you are holidaying then this might not matter. Service impeccable and friendly. Footman always v helpful and friendly. Some interiors feeling a little tired but always clean and not a leaf in sight. Location pretty good - we wanted closer to Yas Island. Would stay again. Thanks SL Abu Dhabi
Stayed 3 nights in May 2023
Response from Customer Sales on May 24, 2023
Thank you for your wonderful review, it makes us very proud of our hotel and services! We truly do look forward to welcoming you back in the near future.

6/10 Okay

Margie

Stayed 2 nights in May 2023
Response from Customer Sales on Jun 12, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Leanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the quiet pool areas & outside dining especially at breakfast. The views to the grand mosque were beautiful.
Stayed 13 nights in Apr 2023
Response from Customer Sales on May 12, 2023
Thank you for your wonderful review, it makes us very proud of our hotel and services! We truly do look forward to welcoming you back in the near future.

10/10 Excellent

Taljinder

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful and one stop
Response from Customer Sales on May 1, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

David, Brighouse

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived three hours early for check-in after an overnight flight into Dubai so we were especially grateful to be able to access one of our rooms straight away. The reception team (Chen and Heeler) made a big effort to accommodate our request for adjoining rooms. The rooms are nice and spacious and the balcony is a lovely space overlooking the Sea and Grand Mosque, main pool and restaurant area. Although we had booked Horizon Club, to get the adjoining rooms we were in rooms 322 and 323 which was not a problem as housekeeping team gave us all the extras that come with Horizon Club such as L’Occitane toiletries. The pool and beach areas felt really relaxing and just what we needed on our first foreign holiday after COVID restrictions. We only experienced two problems during our stay; the first was long trousers are required (for men) in the Horizon Club during cocktail hour. Secondly we booked half board & were made to feel uncomfortable on the first night for wanting dinner at 630pm during Iftar. It appeared they wanted western guests to wait until 845pm for dinner yet I’ve worked in the MENA region for 10 years & have often been asked to break fast with my muslim colleagues. This was resolved by the hotel manager who ensured we could eat when we wanted. The team in the Horizon Club were lovely & worked so hard to serve us great cocktails each evening. Thank you to Jem, Bianca, Nikki and Madhuri and all who made our stay so nice.
Stayed 9 nights in Mar 2023
Response from Customer Sales on Apr 18, 2023
Firstly, thank you for staying with us and for feedback on your overall experience with us. We have taken note of the aspects of your stay which did not meet your expectations and will spare no efforts in striving for improvements. We look forward to welcoming you back to our hotel during your next trip to Abu Dhabi.

10/10 Excellent

FABIOLA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding service, breakfast buffet was amazing, so many choices, fresh and delicious. Room was big, very comfortable and great view. Loved our stay and we will be back. Thanks for making our stay a fantastic one!
Stayed 3 nights in Apr 2023
Response from Customer Sales on Apr 17, 2023
Thank you for your wonderful review, it makes us very proud of our hotel and services! We truly do look forward to welcoming you back in the near future.

8/10 Good

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge property and perfect if you need space and privacy. Service could be a bit better - mostly room service and restaurants. Cleaning staff were great.
Stayed 5 nights in Apr 2023
Response from Customer Sales on Apr 17, 2023
Firstly, thank you for staying with us and for feedback on your overall experience with us. We have taken note of the aspects of your stay which did not meet your expectations and will spare no efforts in striving for improvements. We look forward to welcoming you back to our hotel during your next trip to Abu Dhabi.

10/10 Excellent

Mohamed

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure to stay at Shangrila
Stayed 1 night in Apr 2023
Response from Customer Sales on Apr 10, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

alka

Stayed 2 nights in Apr 2023
Response from Customer Sales on May 1, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Elena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 2 nights in Apr 2023
Response from Customer Sales on Apr 4, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2023
Response from Customer Sales on Apr 4, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Tobias

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 no complaints
Stayed 5 nights in Mar 2023
Response from Customer Sales on Mar 23, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Spacious nice hotel room with great amenities. Great charm (though a little "worn"). Hotel room a little smelly. Good business lounge though hours of operation were a little limited. Nice pool, pool area and beach area. Great breakfast and food options. Might consider adding a device to dry clothes to prevent guests from using balconies. I advised pool staff when I saw a young child climbing balcony railing - staff didn't seem concerned or wanting to intervene.
Stayed 3 nights in Mar 2023
Response from Customer Sales on Mar 21, 2023
Firstly, thank you for staying with us and for feedback on your overall experience with us. We have taken note of the aspects of your stay which did not meet your expectations and will spare no efforts in striving for improvements. We look forward to welcoming you back to our hotel during your next trip to Abu Dhabi.

10/10 Excellent

Rehana

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really beautiful hotel with beach, swimming pools and spa. Staff friendly and great range of options to eat.
Stayed 6 nights in Feb 2023
Response from Customer Sales on Mar 6, 2023
Thank you for your wonderful review, it makes us very proud of our hotel and services! We truly do look forward to welcoming you back in the near future.

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
Fantastic
Stayed 2 nights in Feb 2023
Response from Customer Sales on Feb 14, 2023
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

JEONG KEUN

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I feel downright cheated from hotel.
I haven’t yet received a receipt described in details since left the hotel. Furthermore front desk was asked to change the room but delayed it. Also additional charge (AED 700) was applied in check-out without prior explanation regarding room change. So embarrassed. Generally I mean, I feel downright cheated.
Stayed 1 night in Feb 2023
Response from Customer Sales on Feb 13, 2023
Firstly, thank you for staying with us and for your feedback. We have taken note of the aspects and our Duty Manager will reach-out to you by today.

10/10 Excellent

Ruwaa, Staten Island

Stayed 3 nights in Feb 2023
Response from Customer Sales on Mar 6, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Vipul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Customer Sales on Feb 2, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Imad, Redondo Beach

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice hotel but it is on the outskirts of the city far a way from everything and nothing is a round you need to drive to get to anywhere . Nice place to stay if you want to spend all your time in the resort
Response from Customer Sales on Jan 19, 2023
Thank you for your wonderful review, it makes us very proud of our hotel and services! We truly do look forward to welcoming you back in the near future.

4/10 Poor

Jasmine

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Property was tired and old
Response from Customer Sales on Jan 16, 2023
Firstly, thank you for staying with us and for feedback on your overall experience with us. We have taken note of the aspects of your stay which did not meet your expectations and will spare no efforts in striving for improvements. We look forward to welcoming you back to our hotel during your next trip to Abu Dhabi.