Ratings based on 229 Verified Reviews

4.4 out of 5
81% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel and exclusive

Posted May 16, 2017
Exclusive location, away from the main town area. Stay here if you prefer a quieter retreat from the lakefront hotels.
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Awesome hotel with spectacular views

Posted May 16, 2017
Pros: The views
Cons: Better ventilation with air-con during warm seasons.
Location: On top of the mountain and there is a ropeway cable-car that takes you down to the foot of the mountain.
Highly recommended for people who are going to lake toya. The hotel is situated right on top of the mountain, can both the ocean and lake toya, beautiful views. This hotel is very family friendly. It also has onsen with both indoor and outdoor pool.
2 out of 5
by A verified traveler

Bad experience with premium price

Posted May 12, 2017
Gave the room with air conditional problem and the room is hot and stuffy! Call up the reception at 9pm and they sent 3 personnel with stupid solutions by providing fan and a noisy cooler! No sincere to fix the issue and they just want us to bear with the hot and stuffy room! End up at 11pm, open up the window and leave us no privacy. Not even a sorry from their manager or staff during check out. Disappointing stay!
3 out of 5
by A verified traveler from J

Not a 5 stars hotel standard

Posted May 10, 2017
The air cond is not working, the room temperature is hot which is cooler outside of the room along the hallway. The exterior Hotel pai t has been dropped off which is a big embarassing for a 5 star Hotel. In addition to that, I feel missing the Japanese hospitality staying in this Hotel. The front desk staff is not friendly at all and give a cold sour face towards the guests. This is the first and the last staying in this Hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 4, 2017
The hotel's photos presented on expedia are quite dowdy-looking and do not do the hotel justice. In addition, the facilities and stores available are plentiful and very pleasant
5 out of 5
Recommended
for Everyone
by A verified traveler from Shanghai

Japanese premium hotel with snow activities

Posted Feb 6, 2017
A nice hotel perched on top of a hill, which made skiing and snowboarding accessible right from the hotel. Nice views on both sides- either Lake view or Ocean view, with endless mountains in the backdrop. we were also impressed by the staff, very helpful and efficient especially during the peak season.
5 out of 5
by sudarsono

nice hotel

Posted Jan 29, 2017 on Hotels
depend only to shuttle bus to reach hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from HK

Nice hotel with great facilities

Posted Jan 20, 2017
Vacation to Hokkaido Toya lake,select this hotel because the ski skatig field and hot springs. There was shuttle bus waiting for us after arrived at Toya JR station. Beside hot springs and ski skate, also have swimming pool, spa, great restaurants of western and Japanese food I liked. Guest room is nice too. I greatly recommend anyone to go to Toya, choosing Windsor hotel.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 30, 2016 on Hotels
5 out of 5
by A verified traveler

Posted Nov 16, 2016 on Hotels
Excellent! Will be back again!