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Reviews of Hotel Aristos Acapulco

2.5 out of 5
Hotel Aristos Acapulco
Avenida Pozo del Rey 73, Acapulco, GRO

Reviews

6.8
Rating 10 - Excellent. 33 out of 171 reviews" "
Rating 8 - Good. 57 out of 171 reviews" "
Rating 6 - Okay. 39 out of 171 reviews" "
Rating 4 - Poor. 21 out of 171 reviews" "
Rating 2 - Terrible. 21 out of 171 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

6.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
No wifi in the rooms only in the large lobby! It is a large hotel and the restaurant is not good! The food is for Mexicans only. Large families by the bus load with their screaming kids come on weekends. Taxi needed to go to downtown Acapulco.
Stayed 4 nights in Jan 2020
Response from ARISTOS ACAPULCO on Jan 21, 2020
Dear Customer. We are sorry that you did not enjoy a good experience. For our part, we will do our best to solve the problem you have told us. Thanks for your opinion.

4/10 Poor

Xavier

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel needs love and care
On the First room we found roaches, the hotel personnel was ashamed and decided to change us to another room “with a bay view” but the A/C didn’t work. We asked for help from the technician and there were “no more rooms available” and no technician. The hotel needs some love and extra care.
Stayed 2 nights in Nov 2019
Response from HOTEL ARISTOS ACAPULCO on Nov 26, 2019
Estimado cliente. Gracias por tomarse el tiempo para escribir una reseña tan detallada. Todos sus comentarios son esenciales para mejorar nuestro servicio. Nos aseguraremos de que sus quejas sean transmitidas a todos. Gracias por alojarse con nostros.

2/10 Terrible

Verified traveler

Stayed 1 night in Oct 2019
Response from HOTEL ARISTOS ACAPULCO on Nov 29, 2019
Estimado cliente. Por favor acepte nuestras disculpas por no haber estado a la altura de sus expectativas. Esperamos que nos de otra oportunidad para demostrarle que hemos mejorado.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Old Acapulco Bay view
Clean and simple. With a nice view of the bay, located at old Acapulco, with no acces to the beach. Near La Marina and Scuba Centers. Clean and simple, breakfast buffet (cheap) don’t expect a lot.
Stayed 1 night in Feb 2019
Response from Hotel Aristos Acapulco on Feb 26, 2019
Dear guest, we appreciate your comments.

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing that property is very old location is very dark at night and very duty Good staff
Stayed 2 nights in Dec 2018
Response from HOTEL ARISTOS ACAPULCO on Feb 8, 2019
Thanks for staying with us! Your opinion is very important to us.

6/10 Okay

Sandra

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Needs improvement!
The hotel needs a lot of work. My room had missing lightbulbs, the headshower was broken. I asked for another towel, but I never got it. The AC was noisy. I wouldn't recommend.
Stayed 3 nights in Jul 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
disappoint
The place didn't look nearest close to what it shows on pictures
Stayed 2 nights in Jun 2017

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort
Quiet
Internet only on lobby. Located away from main tourist area with nice view

8/10 Good

Lloyd, Mundo

Desayuno para 4
If they just add breakfast this place wound be 4 stars, all the way

6/10 Okay

nessajam

Liked: Staff & service
Disliked: Room comfort
ok. safe.
Price was great. I felt safe none of the staff looked shady to me. the lock on the door was useless, but nothing was stolen. They do offer free lock boxes. Money saved on hotel was spent on fun.....my 1 and 7 year old loved it they got to practice their Spanish. If you like fancy this is not the hotel for you. it was farfrom entertainment but once we took the bus all was fine just keep in mind they are Mexican buses not American they drive fast keep your kids close.

2/10 Terrible

susana, sso

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Terrible and no internet in the rooms
No phones no internet no cribs no microwave no fridge

2/10 Terrible

Phil, Michigan, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here!
I booked this hotel thinking that it looked nice and was priced very cheap. When I arrived in Acapulco, I realized that the location wasn't very good. I tried numerous times to call the hotel and cancel the reservation, knowing that I would be charged a cancellation fee of one night. I was never able to reach the hotel and therefore they considered my reservation a no-show and charged me the full amount (3 nights). I fought with hotels.com afterwards to contact the hotel for me. I was told repeatedly by customer service that they were also not able to reach the hotel, confirming my point. I am unsure if they were able to be reached in the end or not, but I was not refunded any of the cost by the hotel. Please do not support this business!

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
It only has good views (if you have them)
The hotel is really old. The room is not confortable at all. It really needs a deep refurbishment. It has nice views if you book a room to the bay. It has nothing around and it's on a hill, so if you go by foot get ready to get tired.

4/10 Poor

Ron, Acapulco

Disliked: Staff & service, property conditions & facilities, room comfort
not as advertised
vertical blinds instead of curtains 6am you wake up thinking its noon, no bar/lounge no restaurant as advertised, says internet in rooms but it only in the hotel lobby, only thing good about this hotel is the views, only one restaurant that you can walk to and they only sell tacos, hard to get taxi when needed

4/10 Poor

Aaron, Edmonton

Try to stay somewhere else if possible.
They showed us to our room and it had not been cleaned and the mattresses were bare. I asked them to clean our room and they said it would take an hour, we told them this was unacceptable as we were on the bus all night,were tired and needed a room now, they reluctantly showed us to another room. Although this was was cleaned many things were broken, everything was outdated, and the bedding looked like it came from a birds nest or something. The going rate for this room is $140 USD per night the only reason we tolerated it at all was because we got a good rate from hotels.com. Even with the great price,if we had to stay more than one night I don't think we would have. I agree with some of the other. Moments when they say that their surprised that this site would even advertise this place on here. It's hard to find a room in aculpoco but avoid this one if you can.

2/10 Terrible

manuel, edmonton-alberta

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
hever show up.
I have no comments about it. I was never there. I couldn't travel because of Acapulco's situation. It is really sad that you are asking for a review when you even knew I was never there. It says lots about the way you follow customers showing up. The only thing I can say is that it will be good hearing anything about why customers like me never were there. You people knew that ACAPULCO wasn't ready to attend tourist at this time because of its infrastructure situation after the storms that badly hit the city. You even knew that there were so many healthy issues preventing people to go there, not saying anything about your own people that don't even have water supplies for their dayly use. Anyway, I have no comments about the service at this hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

CURTIS, KINGSVILLE, TX

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel should not be advertised on expedia!!!!
I checked-in and realized there was no way I was staying one night at this hotel. First off, it was advertised as a full service hotel with restaurant and bar. Not true!!! Second, the elevator didn't work properly. Third, mold in the shower and room was very small with no place to hang things and settle in. Bottom line this is no vacation hotel. I'm asking for my money back and will go to court to fight this if I have to.

10/10 Excellent

alvaro benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Hotel Aristos Acapulco on Sep 27, 2023
Estimado huésped.Nos complace saber que su estancia fue excelente y agradecemos que nos brindó una calificación perfecta.Estamos para servirle.

8/10 Good

Jorge

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Hotel Aristos Acapulco on Aug 26, 2023
Estimado huésped.Agradecemos que se haya tomado el tiempo para calificarnos, su opinión es muy importante para nosotros.

10/10 Excellent

Efrén

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar está tranquilo y la atención al 💯. Las habitaciones están agradables y la habitación con cama king, tiene dos más pequeñas. Muy buena limpieza y atención de los Vigilantes.
Stayed 4 nights in Aug 2023
Response from Hotel Aristos Acapulco. on Aug 21, 2023
Estimado huésped.Agradecemos la calificación perfecta que nos da y nos complace que su estancia haya sido buena. Estamos para servirle y le esperamos pronto.

10/10 Excellent

Antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy tranquilo para descansar
Stayed 1 night in Aug 2023
Response from Hotel Aristos Acapulco. on Aug 9, 2023
Estimado huésped.Nos da mucho gusto que haya disfrutado su estancia con nosotros, estamos para servirle y esperamos pronto nos vuelva a visitar.

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023
Response from Hotel Aristos Acapulco. on Apr 13, 2023
Estimado cliente.Gracias por darnos una calificación perfecta y por recomendar nuestro hotel a otros viajeros.Fue un placer atenderle, gracias por destacar nuestras instalaciones y servicio, lo esperamos pronto.

8/10 Good

Claudio

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Precio accesible
Stayed 3 nights in Apr 2023
Response from Hotel Aristos Acapulco. on Apr 10, 2023
Estimado huesped.Nos da gusto que su estancia haya sido buena. Agradecemos que se tome el tiempo para darnos sus comentarios y calificación.

10/10 Excellent

Rosalva

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó la vista, la alberca pequeña con arenilla cómo si fuera playa, el personal es amable y está limpio
Stayed 4 nights in Apr 2023
Response from Hotel Aristos Acapulco. on Apr 7, 2023
Estimado cliente.Estamos muy contentos de escuchar que ha disfrutado de su estancia en el hotel. Sus comentarios son siempre valiosos para nosotros.Esperemos pronto tenerle de vuelta.

10/10 Excellent

Alfredo Manuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo que nos gusto es el hotel en general, a pesar de no ser una construcción reciente, se nota el trabajo por mantener todas las instalaciones en buen estado y con un aspecto que agrada al huésped para hacerlo pasar una estancia sumamente agradable. El loby, el billar, el ajedrez, los jardines, parecieran que son detalles pero es lo que hace la diferencia para una estadía a gusto y sin duda querer regresar. Situado en una zona tranquila y modesta por ser parte del Acapulco tradicional. Sin duda lo mejor de todo es la vista desde la habitación. El desayuno buffet, modesto pero con buen sabor, sin duda vale la pena para iniciar el día. La atención de todo el personal excelente, serviciales y pendientes de lo que pueda uno necesitar en todo momento y buen trato desde la entrada hasta el personal de recepción y limpieza. Se nota que les agrada su trabajo.
Stayed 2 nights in Feb 2023
Response from Hotel Aristos Acapulco on Mar 3, 2023
Estimado cliente. Gracias por darnos una calificación perfecta y por recomendar nuestro hotel a otros viajeros, sus comentarios siempre seran importantes para nosotros.Los esperamos pronto.

10/10 Excellent

Alvaro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Esta muy bonito el hotel, la vista al mar, los espacios y muy amables todos, la zona de la piscina me encanto
Stayed 3 nights in Feb 2023
Response from Hotel Aristos Acapulco on Mar 2, 2023
Estimado cliente. Gracias por darnos una calificación perfecta y por recomendar nuestro hotel a otros viajeros, sus comentarios son muy valiosos para mantener y mejorar nuestro servicio.Los esperamos pronto.

10/10 Excellent

Catalina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien
Stayed 3 nights in Aug 2022
Response from Hotel Aristos Acapulco. on Aug 8, 2022
Estimado cliente. Agradecemos sus comentarios y nos da gusto que su estancia haya sido excelente. Le reiteramos nuestro compromiso de mantener el servicio e instalaciones con la calidad que usted se merece. Lo esperamos pronto.

8/10 Good

MARGARITO, Arlington

Stayed 2 nights in Apr 2022

6/10 Okay

JOSE

Traveled with family
Liked: Cleanliness
Primer punto y muy importante qué no hay teléfono dentro de las habitaciones y hay que bajar hasta la recepción para cualquier situación que haya que aclarar segundo tuve que bajar a pedir toallas porque nunca me pusieron completas tercero sin wi-fi para poder comunicarse
Stayed 3 nights in Mar 2022

8/10 Good

Jhovany

Stayed 1 night in Feb 2022
Response from Reservaciones on Mar 1, 2022
Estimado cliente. Agradecemos su preferencia y le reiteramos nuestro compromiso de mantener el servicio e instalaciones con la calidad que usted se merece. Lo esperamos pronto.

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La limpieza
Stayed 2 nights in Feb 2022
Response from Hotel Aristos Acapulco on Feb 15, 2022
Estimado cliente. Agradecemos su preferencia y le reiteramos nuestro compromiso de mantener el servicio e instalaciones con la calidad que usted se merece. Lo esperamos pronto.

2/10 Terrible

jose alfredo

Business traveler
Liked: Cleanliness
Disliked: Staff & service, room comfort
Un asco
Un hotel sin internet, sin agua caliente, cuarto con ormigas, sin servicio de alimentos
Stayed 2 nights in Nov 2021

8/10 Good

Cristopher

Liked: Cleanliness, staff & service, property conditions & facilities
Buen hotel
Todo bien solo el aire acondicionado hace mucho ruido y las persianas no funcionaban bien por todo lo demás está muy bien el hotel.
Stayed 1 night in Jun 2021
Response from Hotel Aristos Acapulco on Jul 1, 2021
Estimado cliente. Agradecemos sus comentarios sobre nuestro hotel. Nos aseguraremos de que sus quejas sean transmitidas al área correspondiente. ¡Gracias por alojarse con nosotros!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2020
Response from HOTEL ARISTOS ACAPULCO on Jan 14, 2020
Estimado cliente. Agradecemos su preferencia y le reiteramos nuestro compromiso de mantener el servicio e instalaciones con la calidad que usted se merece. Lo esperamos pronto.

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from HOTEL ARISTOS ACAPULCO on Jan 14, 2020
Estimado cliente. Gracias por darnos una calificación perfecta y por recomendar nuestro hotel a otros viajeros. Estamos seguros de que todo nuestro personal del hotel disfrutó atendiendo a sus necesidades. Si va a volver a nuestra localidad, no dude en llamarnos.

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service
LA ALBERCA MUY FRIA, DETALLES ESTETICOS COMO COLADERAS DEL BAÑO CONCHONETAS INDIVIDUALE EN LUGAR DE COLCHONES LO CUAL DESPUES DE 2 DIAS ES CANSADO
Stayed 2 nights in Jan 2020
Response from HOTEL ARISTOS ACAPULCO on Jan 9, 2020
Estimado cliente. Gracias por tomarse el tiempo para escribir una reseña tan detallada. Todos sus comentarios son esenciales para mejorar nuestro servicio.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No limpian bien las habitaciones, la comida es mala y el servicio, a excepción de la persona que nos ayudó con las maletas, es pésimo.
Stayed 3 nights in Dec 2019
Response from HOTEL ARISTOS ACAPULCO on Jan 9, 2020
Estimado cliente. Estamos decepcionados al saber que ha encontrado nuestro servicio por debajo de sus expectativas. Nos gustaría saber más. Por favor, envíenos su dirección de correo electrónico para que nuestro Hotel Manager pueda contactarlo personalmente.

6/10 Okay

Martin

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from HOTEL ARISTOS ACAPULCO on Jan 7, 2020
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

10/10 Excellent

NIDIA RUTH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nidia Calva
Son muy amables todos, existe la actitud de servicio, sus instalaciones son muy cómodas y agradables, desde que llega uno te atienden amablemente
Stayed 3 nights in Dec 2019
Response from HOTEL ARISTO ACAPULCO on Dec 30, 2019
Estimado cliente. Gracias por darnos una calificación perfecta y por recomendar nuestro hotel a otros viajeros. Estamos seguros de que todo nuestro personal del hotel disfrutó atendiendo a sus necesidades. Si va a volver a nuestra localidad, no dude en llamarnos.

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
La vista a la bahia exelente las instalaciones buenas la habitacion muy amplia la amabilidad de los empleados
Stayed 3 nights in Jul 2019
Response from HOTEL ARISTOS ACAPULCO on Jul 31, 2019
Estimado cliente. Agradecemos su preferencia y le reiteramos nuestro compromiso de mantener el servicio e instalaciones con la calidad que usted se merece. Lo esperamos pronto.

2/10 Terrible

Verified traveler

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Comida muy mala, estado del cuarto muy malo, aire ruidoso, tele con mal servicio de cable, agua de alberca turbia
Stayed 2 nights in May 2019
Response from HOTEL ARISTOS ACAPULCO on Jun 12, 2019
Estimado cliente. Agradecemos sus comentarios sobre nuestro hotel. Nos aseguraremos de que sus quejas sean transmitidas al área correspondiente. ¡Gracias por alojarse con nosotros!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel muy bonito, el personal es sumamente amable, el trato es inigualable y la limpieza impecable
Stayed 3 nights in Mar 2019
Response from HOTEL ARISTOS ACAPULCO on May 9, 2019
Estimado cliente. Agradecemos sus comentarios sobre nuestro hotel. Nos hace sentir orgullosos que se atienden las necesidades de nuestros clientes de la mejor manera que podemos. Si va a volver a nuestra localidad, no dude en llamarnos.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mala atención precio de la habitación muy caro y las habitaciones viejas y descuidadas
Stayed 1 night in Apr 2019
Response from HOTEL ARISTOS ACAPULCO on May 3, 2019
Estimado cliente. Lamentamos que no haya disfrutado de una buena experiencia. Por nuestra parte, haremos todo lo posible por solucionar el problema que nos ha comentado. Gracias por su opinión.

10/10 Excellent

Maria del Rosario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel tiene buena construccion pero esta un tanto descuidada y necesita mas mantenimiento se ve que fue un gran hotel pero ahora tiene sus detalles. Por lo general la alberca esta bien y sus jardines estan muy bien cuidados, la vista al mar es muy bonita aunque no cuenta con playa su alberca y chapoteadero esta bien, el personal es grato y servicial y la comida la podrian mejorar, fuimos en temporada baja y nuestra estancia fue muy placentera, gracias
Stayed 2 nights in Mar 2019
Response from HOTEL ARISTOS ACAPULCO on Mar 15, 2019
Estimado cliente. Agradecemos sus comentarios sobre nuestro hotel. Nos hace sentir orgullosos que se atienden las necesidades de nuestros clientes de la mejor manera que podemos. Si va a volver a nuestra localidad, no dude en llamarnos.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service
YO CONTRATE HABITACION CO CAMA KIG SIZE Y ME INDICARON QUE SOLO HABIA CAMA MATRIMONIAL CON DAS ADICIONALES INDIVIDUALES Y NO ME INDICARON QQQQQQUE SE COBRA ESTACIONAMIENTO LO MEJOR DEL HOTEL ES SU VISTA HACIA EL MAR.
Stayed 5 nights in Feb 2019
Response from Hotel Aristos Acapulco on Feb 22, 2019
Estimado cliente. Agradecemos sus comentarios sobre nuestro hotel. Efectivamente solo manejamos cama matrimonial y respecto al estacionamiento en la pag. de Expedia se indica el aparcamiento sin asistencia de pago. ¡Gracias por alojarse con nosotros! Los esperamos pronto.

8/10 Good

ANGELES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HOTEL LIMPIO Y AGRADABLE. SOLO QUE LE PONEN MUCHO CLORO AL AGUA DE SUS PISCINAS.
Stayed 2 nights in Feb 2019
Response from Hotel Aristos Acapulco on Feb 9, 2019
Agradecemos sus comentarios y sugerencias los cuales nos ayudan a mejorar día con día. Saludos.

6/10 Okay

Jafo

Liked: Staff & service
Reserve con vista al mar y me dieron diferente vista
Stayed 2 nights in Feb 2019
Response from HOTEL ARISTOS ACAPULCO on Feb 8, 2019
Estimado cliente. Agradecemos sus comentarios sobre nuestro hotel. Nos aseguraremos de que sus quejas sean transmitidas al área correspondiente. ¡Gracias por alojarse con nosotros!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cuartos sucios con sabanas sucias y cucarachas en los cuartos
Stayed 4 nights in Jan 2019

6/10 Okay

Dave

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from HOTEL ARISTOS ACAPULCO on Feb 10, 2019
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.