Ratings based on 114 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Ciudad de Mexico

Hermoso hotel en Acapulco

Posted Aug 23, 2016
Pros: La comida es muy buena ,los baños de las villas y las habitaciones cómodas ,muy amplias y la terraza y alberca privada de la Villa es muy bonita.
Cons: El carrito que te recoge en cada Villa tarda mucho en llegar a partir de que lo solicitas y el servicio del Restaurant muy lento
Location: Hay demasiados mosquitos por la vegetación y no hay ninguna actividad para niños Es un hotel definitivamente de adultos
Las instalaciones son preciosas,el personal muy amable,me pareció un poco lento el servicio en la cafetería,en una ocasión no servía el aire acondicionado del comedor y era realmente muy incomodo Las villas son muy bonitas con una decoración que no ves en otro hotel el Acapulco y un lugar donde puedes mantener tu privacidad
5 out of 5
by A verified traveler

El hotel de los sueños de cualquiera

Posted Aug 15, 2016
Limpio, amplio, elegante , grandes vistas, muy buena calidad , servicio amable, cálido..... Invita a relajarse a enamorarse a descansar y sobre todo a regresar.. Gracias x todo
3 out of 5
by A verified traveler from Cuernavaca

Too expensive in comparison to better places

Posted Jul 22, 2016
The mosquitoes were dreadful. The check in process was slow and not too informative. Prices very high for what you get in return. Their flagship restaurant is just average, there are better restaurants in Acapulco.
5 out of 5
by A verified traveler from LOS ANGELES

Relaxing and very very Private

Posted May 13, 2016
Pros: The amazing views and the staff.
Cons: More Vegetarian selection for Room service.
Location: Sorry guys our stay was very short so did not have any chance to do activities. But we did enjoy the private infinity pool!
one of the most private, beautiful hotel experience. The staff is very attentive and always smiling and they put your privacy above anything. The views were most amazing. The hotel is very well planned with emphasis on respecting nature.so expect mosquitoes and the birds and the bees. The hotel provides OFF spray in each room and even at the the restaurants. The water bottle and soft drinks were included too. The food was good too especially the breakfast with freshly squeezed juices and made to order eggs etc.Above all the staff works very hard to make your stay memorable. Thx Edith, Ricardo, Jose Luis ,Chef Zackary ,Dominoo, Ubed and Javier!
Comment from Hotel Management
May 13, 2016 by Jose Portocarrero, Hotel Management
Dear valued guest, We thank you immensely for taking the time to share your experience on Expedia We are delighted to read the nice description you made about your stay with us. We are overjoyed to know that our resort has pleased you. Our main commitment is to maintain the high standards you have experienced through consistency training to our staff of whom we are very proud and believe is the finest in Acapulco. We sincerely hope to welcome you to Banyan Tree Cabo Marques on a future occasion. With kind regards, Jose Portocarrero General Manager Banyan Tree Cabo Marques
4 out of 5
by VICTOR MANUEL from Lerma

Posted May 3, 2016 on Hotels
Me fue muy bien, solo que el servicio de alimentos lo senti muy lento, y al final (check out) al hacer la cuenta los costos no me coincidían a lo pactado porque le suman los impuestos, tipo de cambio y eso no es muy claro.
Comment from Hotel Management
Jul 9, 2016 by Jose Portocarrero, Hotel Management
Estimado Huésped, Muchas gracias por sus comentarios sobre su estancia en Banyan Tree Cabo Marqués. Gracias también por compartir su experiencia sobre nuestro servicio de alimentos. En lo que respecta a la información de costos y de los impuestos que se tienen que agregar, tenga Usted la plena y absoluta seguridad que estaremos dando seguimiento a esta tarea para hacer las mejoras necesarias y poder brindar un servicio de calidad y excelencia a todos y cada uno de nuestros Huéspedes. Esperemos verlo pronto en esta su casa nuestro Santuario para los Sentidos! Saludos cordiales, Jose Portocarrero Gerente General Banyan Tree Cabo Marqués
5 out of 5
by A verified traveler from Pacific Palisades, CA

Fabulous Hideaway Resort

Posted Apr 30, 2016
Pros: Grounds, vistas, and service
Cons: Cleanliness of bathrooms.
Location: This is a resort that is all inclusive. No need to go anywhere. Need transportation to leave the resort as it is enclaved in private compound.
Beautiful well manicured grounds, luscious rain forest like greens, architecture as close as Bali as you could get in this part of the world, with gorgeous views of Acapulco's exclusive Cabo Marques. Impecable, professional, yet warm service. Jerry, Guadalupe, and Lucia standout! so was the service provided by all the waiters at the three restaurants where we had very nice meals. Sunday Brunch was outstanding! Being a foodie, I wished the Mexican food offered had a bit more of punch and "sazon", also enemy wish list would have been an inhouse panadero who can prepare daily baked goods done in premises (nothing rivals a homemade buttery Concha, banderillas, and croissant). Cart drivers were so prompt and lovely...never heard so many "my pleasure" answers by every single person who attended to all our needs in a prompt fashion. Infinity pool temperature was perfect with glorious vistas. Our pool villa was such a treat. Our room had many beautiful architectural details, also very comfortable, and beautifully decorated. The frosted glass of bathroom partitions need better cleanliness. Mosquitos were a problem despite regular fumigation and in room paraphernalia. Lots of free water bottles, and extra little treats everywhere! Thank you Banyan Tree Hotel for making our stay truly magical!
Comment from Hotel Management
May 2, 2016 by Jose Portocarrero, Hotel Management
Dear Valued Guest: We wish to thank you deeply for taking the time to describe our facilities and services with the care you did. I am glad we have met the expectations of such a well experienced high end traveler like you; and very proud that working humbly and very hard, we can reach one of our goals, which is to make our guests, repeat guests. I really appreciate your review and it will be an honor for us to welcome you back to Banyan Tree Cabo Marques. Sincerely, Jose Portocarrero General Manager Banyan Tree Cabo Marques
5 out of 5
by A verified traveler from Mexico

Excelente estancia!!!

Posted Apr 19, 2016
Lugar espectacular, la vista es impresionante y la tranquilidad inigualable. Quizás solo el precio de los alimentos, de buena calidad pero muy caros,
Comment from Hotel Management
Apr 23, 2016 by Jose Portocarrero, Hotel Management
Muchas gracias por sus comentarios sobre su estancia en Banyan Tree Cabo Marqués. Me da gusto escuchar que disfrutaron su estancia así como la impresionante vista con la que contamos y la tranquilidad inigualable. En lo que respecta al costo de nuestros alimentos agradecemos el que se haya percatado de la calidad de los mismos ya que de esta manera podemos seguir brindando un servicio de calidad y excelencia a todos y cada uno de nuestros huéspedes. Esperemos verlo pronto en esta su casa nuestros Santuario para los Sentidos! Cordialmente, Jose Portocarrero Gerente General Banyan Tree Cabo Marqués
5 out of 5
by A verified traveler from Falls Church, Va

Paradise for couples

Posted Apr 11, 2016
As advertised, our villa overlooked spectacular Acapulco bay, a priceless treasure all in itself. But the service was also excellent and the private pool made up for being far away from the beach. The modern Japanese decor with floor to ceiling windows, gives the feeling of being out on a ledge overlooking the bay. It was my wife's most unforgettable birthday.
Comment from Hotel Management
Apr 11, 2016 by Jose Portocarrero, Hotel Management
Dear Banyan Tree Guest, Thank you very much for your thoughtful comments regarding your most recent visit to our Sancturary for the Senses celebrating your wife's birthday. I can’t think of a better way to start my day than hearing from guests who not only enjoyed their time in our hotel but have taken a moment to comment about your experience. It is always wonderful to receive comments such as yours. Thank you again for taking the time to write. We look forward to welcoming you back to Banyan Tree Cabo Marques in the near future. Sincerely, Jose Portocarrero General Manager Banyan Tree Cabo Marques
5 out of 5
by Jose from Mexico

Super

Posted Mar 21, 2016 on Hotels
Super
Comment from Hotel Management
May 28, 2016 by Jose Portocarrero, Hotel Management
Estimado Huésped, Es un gusto y un placer el recibir sus comentarios y el habernos permitido transformar cada minuto de su estancia en una EXPERIENCIA EXCEPCIONAL! Esperamos tener el honor de ser nuevamente sus anfitriones en este Santuario para los Sentidos! Saludos cordiales, Jose Portocarrero Gerente General Banyan Tree Cabo Marques
5 out of 5
by A verified traveler from LAS VEGAS USA

Hillside room

Posted Mar 8, 2016
Pros: Privacy, security, setting, cleanliness.
Cons: We did arrange pick-up at airport, which did not show up.
Location: We had no orientation of nearby venues. I had not been in Acapulco for 52 years, so was not well oriented.
The quoted upgrade to Bay View of $300 seemed excessive. Room and private area and pool were lovely. Service was great. We should have spent more time in common areas but didn't see all until check-out,
Comment from Hotel Management
Mar 10, 2016 by Jose Portocarrero, Hotel Management
Dear Valued Guest: We wish to thank you deeply for taking the time to describe our facilities and services with the care you did. I am glad we have met the expectations of such a well experienced high end traveler like you; and very proud that working humbly and very hard, we can reach one of our goals, which is to make our guests, repeat guests. I have taken note of your observations, be sure a follow up is taken on your notes. I really appreciate your review and it will be an honor for us to welcome you back to Banyan Tree Cabo Marques. Sincerely, Jose Portocarrero General Manager Banyan Tree Cabo Marqués