Ratings based on 397 Verified Reviews

3.6 out of 5
73% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from oklahoma

Posted Jan 1, 2017 on Orbitz
Bad WiFi elevators were real slow only 4 elevators and a lot of people all the time.
3 out of 5
Recommended
for Everyone
by A verified traveler from US

nice hotel two blocks from my house and the beach

Posted Nov 22, 2016
Pros: close to where I need it to be
Cons: service at the front desk
Location: very convenient the beach restaurants shopping etc
everything ok I neede it to be close to that area and it was perfect for my needs
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Close to Everything

Posted Oct 26, 2016
I liked the fact that it was right in the entertainment district of Acapulco...it seemed that evrything went correctly, with the possible exception of checkout having to be done at the lobby rather than in the hotel room...the checkout line can be pretty lengthy...
4 out of 5
by Jorge

This traveler left a rating score only Posted Aug 15, 2016 on Hotels
1 out of 5
by A verified traveler from texas

BED BUGS

Posted Jul 30, 2016
HORRIBLE SERVICE. WE FOUND BED BUGS AT 2 A.M. WHILE SLEEPING. WENT DOWNSTAIRS AND THE STAFF SEEMED AWARE OF THE PROBLEM. THEY MOVED US TO ANOTHER ROOM ON THE SAME FLOOR. WHEN. I ASKED FOR BAGS they SAID THEY COULD HELP OUT BECAUSE THEY DIDN'T HAVE ACCESS TO STORAGE. THE REST OF OUR STAY WAS NOT AT ALL PLEASANT. WE LEFT EARLY. !!!!
4 out of 5
by Carolina from mexico

good location

Posted Apr 12, 2016 on Hotels
fair enough for the price
5 out of 5
by A verified traveler

Quiet and relaxing

Posted Apr 8, 2016 on Hotels
Great location. Very quiet area - perfect for relaxing weekend.
5 out of 5
Recommended
for Everyone
by A verified traveler from CHICAGO

everything was great staff hotel

Posted Mar 8, 2016
Pros: everything
Cons: more english tv channels AXN NEEDED
Location: WALMART STORES BARS
it was outstanding THE STAFF VERY FRIENDLY HOUSEKEEPING GREAT
4 out of 5
Recommended
for Everyone
by A verified traveler

Review about Casa Inn

Posted Mar 4, 2016
Pros: Clean, good location, nice pool
Cons: Too much noise in the hallways, the cable kept going out of the TV, beds & pillows too hard
Location: Walmart right across the street & many restaurants, banks
Hotel next to construction...too much noise, lots of noise in hallways, beds & pillows too hard. I asked the reception staff when I checked in to go to the highest floor so I could have peace & quiet. That never happened, I booked my stay 5 months prior, I would recommend this hotel to my friends it was a good location but I would probably not stay there again.
4 out of 5
by America from Wisconsin, USA

Acapulco expensive flights cheap stay!

Posted Feb 29, 2016 on Hotels
-Friendly Hotel staff -Coffee (iced/hot) in the lobby $35 pesos ($2 dollars) -Costera (main street) very safe spot, from Caleta (Beginning of Costera/Old Acapulco/Cliff divers/30 min away) to the airport is about 1 hr without traffic. -Not a walking distance from main spot for bars on the beach (casual) but can easily take a taxi and it's like 5-10 min. -BABY'O discotheque right in front of the hotel it's a little bit more exclusive but easy to get into if you are nicely dressed. -Towards the airport (Escenica Avenue) there are nicer nightclubs and next to those there are "after-hours" where you can stay up all night if you want to. -There is not walk-out directly to the beach, you have to get out of the hotel and down the street but it's very easy about 3-5 min walk. -Hotel breakfast hotel is great there is fruit, waffles, eggs, coffee, juices all for about $170 pesos (dollar exchange about $10) That's ridiculously cheap for such a huge buffet. -If there is something that this hotel is missing is just updated tv (idk if you have to ask for a tv remote in the reception or if it didn't come with one) and towels, you can smell that there are clean they just don't look it. -Beware if you get stuck in traffic it may take you double to get out of where you are so plan ahead specially if you are heading back to the airport.