Posted Jan 5, 2017
El Encanto is an incredible hotel. The architecture is out of this world! The location is outstanding but far away from all the activities and beaches around Acapulco. If you don't have a car, like we did, you are stuck at the hotel. You have to pay a very expensive taxi fare from the hotel to take you anywhere, or call a taxi from the nearby taxi location.
We had a very unpleasant couple of experiences when they charged double - at the restaurant - and charged us for items taken from the mini bar, which we did not take. We had to change our bills constantly so that this mistake was not repeated.
The hotel also charges you a Service Fee every day. It was explained to me that the charge was for all the employees that were making my stay so pleasant, like: gardeners, office workers, pool attendants, etc.