Ratings based on 869 Verified Reviews

4.2 out of 5
89% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Brighton, UK

Acapulco

Posted Mar 19, 2017
Pros: Friendly, good staff, good facilities
Location: Central to coast and easy to get to divers.
Traveled to see divers and city and coastal resort
Comment from Hotel Management
Mar 22, 2017 by General Manager, Hotel Management
Dear Ricard: I like to thank you so much for taking the time and share your comments about your past stay at our Fiesta Americana Villas Resort. I appreciate your comments, there is nothing more gratifying to know that our guests are pleased with our effort. I will gladly transmit your congratulations to our Hotel Team. We will look forward to see you back in Acapulco, or in other of our many other hotel destinations. Cordially yours, Alejandro Dominguez Aveleyra General Manager/Fiesta Americana Villas Acapulco Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler

Super clean, very profesional personal

Posted Mar 17, 2017
There is a lot great things to say about this fantastic hotel. I highly recommend it. Very clean and you feel very welcome. Very safe to stay. A friend recommended it. I was impressed with all. Great job guys! I'm planing to take my hole family soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, ON

Amazing hotel with Amazing staff!

Posted Mar 9, 2017
Pros: Everything!!!
Cons: Nothing! I honestly can't think of anything.....
Location: Central location in the middle of the Golden Zone, loads of restaurants nearby, local bus at doorstep, Starbucks downstairs, beach downstairs etc...
This hotel goes above and beyond every time we stay there. They are the only option we consider on our yearly trips to Acapulco. All the staff, from the lovely Guest Service Manager Brenda Santos Estrada to our sweet lady that cleaned our room daily to the security staff and front desk staff, are all so professional and sweet and make you feel like you are at a home away from home. It was my birthday as well and they went out of their way several times throughout the day to make me feel special. Rooms are gorgeous and clean and there is no better view you can hope for. Their free wifi is awesome, the room service is great, if there is anything that needs repairing they are on top of it immediately, the gym and laundry facilities are awesome, I honestly can't say enough good things. I literally cry when I have to leave to come home lol. Posadas should be very proud of their Acapulco location as its amazing!
Comment from Hotel Management
Mar 10, 2017 by General Manager, Hotel Management
Dear Rose: I like to thank you so much for taking the time and share your comments about your past stay at our Fiesta Americana Villas Resort. I appreciate your comments, there is nothing more gratifying to know that our guests are pleased with our effort. I will gladly transmit your congratulations to our Hotel Team. We will look forward to see you back in Acapulco, or in other of our many other hotel destinations. Cordially yours, Alejandro Dominguez Aveleyra General Manager Fiesta Americana Villas Acapulco
5 out of 5
Recommended
for Everyone
by A verified traveler from R

On the beach in the center of the bay.

Posted Mar 5, 2017
Best view of the bay from this hotel in the center of town.
2 out of 5
by A verified traveler

old, noisy and smells mildew 24 hours

Posted Mar 4, 2017
The location next to the beach is the only positive thing this hotel offers. Although the reception and parking services are good, this hotel has a lot to desire. Common areas and the room smells mildew 24 hours, even right after the cleaning. The life bank and the disco are very noisy up to 2 in the morning. After that, the noise from the nearby clubs take over past 4 in the morning. The most annoying part of staying in the hotel are their selling people. They are too pushy and their selling strategy is literally very aggressive. They do not accept a no for an answer and keep torturing you beyond the 90 minutes agree. I will try another Fiesta America to see if the service and facility are better. If not this hotel will be crossed out of my list of places to stay.
1 out of 5
by A verified traveler

Too loud

Posted Mar 3, 2017
Hotel located on a busy street that had loud music playing until 3a every night! Got very limited sleep. Old stinky hotel. They just painted over everything to make it look new. Staff was nice & helpful. Not a couple's retreat type of hotel. Very family friendly so kids were everywhere.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago/Las vegas - U.S.A.

Check in Early and Services

Posted Mar 2, 2017
Location on strip. Close to beach, night spots, restaurants, cabs and buses. Happy with early check in. Maid service very good. Restaurant by pool and service by pool loungers very good. Internet service and store, in lobby area. Rooms with balconies and beautiful view of Acapulco Bay!!! Did not like pool lounge chairs being held with towels and no one there at pool. Unable to get lounge chairs by pool, at times.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Nice hotel with pool and beach options.

Posted Feb 26, 2017
Pros: Friendly staff and poolside drink specials made this a relaxing trip.
Cons: Air conditioning in the gym could be turned up a little more. Breakfast seemed too pricey compared to what's available locally.
Location: Make reservations at Los Flamingos Hotel for Pazole on Thursdays...and order a margarita on the rocks.
My husband and I recently stayed at Fiesta Americana Villas Acapulco with friends for a second time. The staff is friendly and accommodating; our room was clean and comfortable with a beautiful view overlooking the pool and the beach. Hotel sponsored cabs are available for hire directly in front of the hotel with knowledgeable drivers. The main pool area is beautiful with a covered area toward the side to sit and order food and drinks. (The shrimp tacos are amazing!) The hotel is more crowded with families on Friday and Saturday. We arrived Sunday and left Saturday morning.
Comment from Hotel Management
Feb 27, 2017 by General Manager, Hotel Management
Dear Ellen: I like to thank you so much for taking the time and share your comments about your past stay at our Fiesta Americana Villas Resort. I appreciate your comments, there is nothing more gratifying to know that our guests are pleased with our effort. I will gladly transmit your congratulations to our Hotel Team. We will look forward to see you back in Acapulco, or in other of our many other hotel destinations. Cordially yours, Alejandro Dominguez Aveleyra General Manager Fiesta Americana Villas Acapulco
5 out of 5
Recommended
for Everyone
by A verified traveler from NY

Vocation in Acapulco

Posted Feb 26, 2017
Pros: First - the staff. Second - the Location. The Pool, The Beach, everything was perfect.
Cons: We stayed in room 1915. Water pressure was low
Location: The Hotel is located the way that all visitors on all sides have nice view on the mountains and the sea. Thanks to the architects
We visited Acapulco for the first time and are very happy with out choice. Very pleasant stay. We are planing to come here next year
Comment from Hotel Management
Feb 27, 2017 by General Manager, Hotel Management
Dear Rouslan: I like to thank you so much for taking the time and share your comments about your past stay at our Fiesta Americana Villas Resort. I appreciate your comments, there is nothing more gratifying to know that our guests are pleased with our effort. I will gladly transmit your congratulations to our Hotel Team. We will look forward to see you back in Acapulco, or in other of our many other hotel destinations. Cordially yours, Alejandro Dominguez Aveleyra General Manager Fiesta Americana Villas Acapulco
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

The staff is the best

Posted Feb 26, 2017
I stay at this hotel every year. Everything about it and all the staff continue to exceed my expectations.
Comment from Hotel Management
Feb 27, 2017 by General Manager, Hotel Management
Dear Rodolfo: I like to thank you so much for taking the time and share your comments about your past stay at our Fiesta Americana Villas Resort. I appreciate your comments, there is nothing more gratifying to know that our guests are pleased with our effort. I will gladly transmit your congratulations to our Hotel Team. We will look forward to see you back in Acapulco, or in other of our many other hotel destinations. Cordially yours, Alejandro Dominguez Aveleyra, General Manager Fiesta Americana Villas Acapulco